Retainers Direct Reviews 1,126

It was very cheap and I've been using the retainer everyday for about 2 months it's still holding together, works great😇😎😇😎

Unfortunately I don’t have anything good to say about Retainers Direct. I was one of the people that used SmileDirect…and I was used to poor customer service (but always a good product). Before I purchased from Retainers Direct I called and spoke with them. They told me how they are a small mom and pop operation and offer the BEST customer service, and a superior product to other retainer companies. They reassured me that I will be very pleased and they always make sure their customers are happy. Unfortunately, that was the last positive experience I had with Retainers Direct.

I ordered my retainers and it took 4x longer to receive than what they quoted to me. I called and emailed and several times and all but 1 of messages were ignored. When I finally did get somebody on the phone and I explained that I have been waiting close to 2 months for my retainers, her response to me was “we are very busy. We have many orders. There’s nothing else I can tell you. You’ll get your retainers as soon as they are ready.” Fast forward - I did get my retainers without having any communication from the company at all. No apologies about it taking so long. No discount code for future orders since the order did take so long and I received such poor service. No tracking # once they did ship. Nothing! Now, the icing on the cake…my brand new retainers cracked after having them 1.5 months. I contacted Retainers Direct to let them know and they told me “we offer a 30 day return policy. Sorry about that, but the only thing I can help you with is ordering a new pair.” I NEVER had retainers crack before with any other company, and I would use them 6 months to a year at a time.

My suggestion for anybody reading this is DON’T purchase your retainers from Retainers Direct. There are other companies - purchase from somebody else. I only wish that I had read a review like the one I’m writing before I ever purchased from Retainers Direct. I hope I’m saving some potential customers from purchasing from this sham of a company. They offer the WORST level of customer service and a terrible product that will not hold up! I cannot begin to tell you how frustrated and angry I am with my experience.

I was originally worried about my order as it did take longer than usual, but I did some research and learned that they are a small business. They were overwhelmed by all the attention they got and therefore slowed down all the orders. But once I received my retainers, they were the real deal. Premium quality as well. This was worth the wait and I’m happy with the outcome.

I was a customer of smiledirect.com. I was happy with my treatment and my teeth were straightened, but when they closed, I was no longer able to get my retainers so I came to retainers direct. It was an easy process, but the retainers did not work. My teeth began to move back to the old position. I had to go back to my old retainers from smile direct and II suppose I will have to go to a local dentist to receive proper retainers that will keep my teeth straight. I was hoping to save some money, but it’s worth the cost to keep my teeth from moving. also, I asked retainers direct for a refund and I would even return the retainers because they did not work, but it was such a hassle. I have just given up and decided I wasted $150.

The retainers are great but I didn't receive a case for them.

While I was a bit anxious about the amount of time it took to make the retainers once my trays were approved, I must say I am very pleased with the quality.
I did not like that I had to order more putty because none of my trays were approved and had to pay for it .

Very pleased with the quality of the clear plastic retainers. For some reason my top and bottom retainers were shipped separately, but the company replied quickly when I followed up.

I wish I had more time to write this review, but the bottom line is: the final product was really premium quality. It's very well made. The only reason why I don't give the 5 stars is because they ended up taking about 3 times the time frame they initially told me. But customer service was always nice, apologizing for the delay, letting me know the reasons behind it, and reassuring me that my retainers were still in the queue to production.

Cracked after only 3 months. Replacement offer of $170 definitely not acceptable.

Took a very long time, got way to much emails, and they are very flimsy vs visaline

Only giving 4 stars because it took 2 months for me to get my retainers. Overall, they fit perfectly, brought back my teeth together since it slightly shifted from waiting. 10/10. Would recommend!!

I’d like to start by saying being a Smiles Direct customer and having the referral to go to retainers direct really calmed my nerves about the whole situation. Retainers direct customer service is excellent. You actually speak to a person that seems to care about Customer Service. I had ordered from another retainer company since they had my records from Smiles Direct , and it was a nightmare. The retainer that I received from retainers direct fit perfectly!! Better than any of the retainers I had from Smiles Direct or the other company. They will be my retainer company forever highly recommend.

I ordered my retainers after taking the molds of my teeth and it took a long time with very little communication about the timing. I had to badger the company several times as it was more than double the estimated time to make the retainers. Then, inside of 30 days, the top retainer cracked. They replaced it at no cost which was fine. I was hoping that was a one off as in the past when I had retainers they did not crack. These seem to be of thinner material. I had purchased the multi-year replacement program and figured this would be good. Recently, now about 3-4 months later the bottom retainer cracked. They said it was possibly because i may clench or grind my teeth which may be true - I am not sure, but these should be thick enough to withstand what is normal activity. When I asked about the cracked bottom retainer, they asked for photos which they had one as well on the first round. I sent them and they offered to replace it with a $49 charge. Frankly, I thought that was my discounted price anyhow under the 3-year program which I paid extra for. Now, they also want me to send back my molds to make the new retainers. This does not make sense as I did not have to do this when they replaced by cracked upper retainer.

This process is complicated and I am not very pleased. I think they should be able to send these more quickly and with less hassle and not crack so easily. They should last with normal use for at the very least - one full year.

I am only part of their program as SmileDirect went under so this is overall a disappointing experience. Of course, Retainers Direct had nothing to do with Smile Direct so this is not reflective of that component.

Took so insanely long and they didn’t even fit when they arrived. Getting a refund took an additional month. Do not recommend this site I went to a different one and they only took 2 weeks. Don’t waste your time

went in hoping to have a secondary replacement for my original retainer, thought this would be a good choice and a decent price. The first process of making the mold and sending it in and expecting ten business days to receive them. It took 2 months with multiple emails questioning where my process was at, every week they told me delays and should expect it in a weeks time. I got to the point I wanted to cancel completely, but was reassured that would be sent asap. By the time I received the retainers, only one mold would fit, and it was difficult to remove; felt like my teeth were going to be ripped out if I forced them off quickly. The bottom set was missing a tooth and never fit. I emailed saying I wanted to use the larger mold to make larger impression, was emailed back saying to take pictures of the impressions. Clearly I need them to agree with my request on new impressions with larger mouth piece. I didn't want to deal with the run around and gave up at that point. To this day I use the original retainers that I never had a issue with. They must be more transparent with the process, and have detail of what process their orders are at. Wish them well, they need to work on the flaws

So I randomly decided to buy these retainers after my dog destroyed my original one. Didn’t want to spend the $200-$300 at my ortho. Was skeptical at first but honestly they are pretty legit. Quality seems high it’s been about a month since I received them and no issues. Order all the impression putty you can if you have a bad gag reflex. It took me many tries. Takes a while to receive the final product after you send your molds in but it was worth saving a couple hundred.

The process of getting the materials, doing the impressions and sending back in is quite simple and done quickly. Where I struggled was with receiving the product. I took a few months and the communication was not accurate. They simply say, its coming next week and weeks would pass. It finally got processed as an "expedited" order and I did finally receive them.

I received my retainers a few months after placing the order. Whenever I had questions, customer service responded promptly. When the retainers arrived, they were perfect! The fit is excellent, and I love how clear and sturdy they are.

After going through the process of doing the impression kit it took so long to receive the retainers I canceled my order. I then received the order a few days afterwards. They did not fit. I was told I would have to redo everything. This was after this taking about 2-3 months.

Wasn’t even 2 day shipping that I paid for