Retailer Hyundai Reviews 18

Fault on dashboard, 22 reg but advised may need to pay £150 diagnostics fee to find problem. 5 year warranty not worth paper it's written on.

Hyundai sighthill Edinburgh west .Stay clear of this garage. There horrendous at everything they do .from booking service to customer service. I've been have an ongoing issue with my car for over a year . Now Hyundai warranty won't fix the problem because car is I've two years old . The car coat 62k and are supposed to have 5 years manufactures warranty. Ps they admitted car came off the production line with the fault.

Do NOT take your car to Eden Hyundai High Wycombe. They don’t do much and hide charges of saying they have looked at your car so you should now pay minimum £150. I am I’m the process of taking them to court. It shall cost me more, but I hate corporate greed and injustice.

1 Star – Very Poor Experience and Lack of Communication

I am extremely disappointed with my experience with Hyundai Tilbury.

I purchased a brand-new 2025 Hyundai Kona, and within two weeks the car developed a fault. This was shocking for a new vehicle. The car was first sent to Barnsley, and then forwarded to Hyundai Tilbury. Since then, I have experienced nothing but stress and frustration.

The lack of communication has been very poor. I have not been kept informed, and I often have to chase for updates myself. As of this Wednesday, it will be two months since I have been without my car.

Unfortunately, I am unable to drive a courtesy car because I cannot be insured on it, as I haven’t been driving for over a year. As a result, I have been completely without a car for two months. This is especially difficult as we are approaching Christmas, and I am struggling to do basic things such as Christmas shopping.

To make matters worse, I have recently suffered a bereavement in my family, and this situation has only added to my stress at an already very difficult time.

Overall, this has been a very upsetting experience. A new car should not develop faults so quickly, and customers should not be left without updates for weeks on end. Based on this experience, I would not recommend buying a vehicle from Hyundai.

My car has a fault fg73 lfx .  It will not start

I am stranded once again waiting for a jump start

The car has been returned twice to be amended but it hasn't so we have spent £60k or so on a car that is not fit for purpose

We have missed 2 days off work and now I won't get to work this afternoon 

Joy jelfs

Took our ix20 to Hyundai in Morecambe to have sporadic dashboard warning lights looked at, paying a £144 diagnostics fee. Having had other places look at the problem four times without a solution, we fully expected Hyundai to know the cause and solution. They didn’t. They suggested replacing the ECU for starters, then see how things went quoting £1527.60. To add insult to injury there was a “add to basket” option for the £1527.60 spend, as if I was adding a tin of peas to a supermarket trolley.

An ECU is a component that is widely expected to last the life of the vehicle. As the quote was so high to replace it, and the Hyundai garage could not guarantee a fix after replacement, I contacted Hyundai for support. Hyundai’s response was unbelievable:

“An ECU is a robust component and often lasts the life of a vehicle, but no car part is unbreakable. On a 2014 model it is realistic to expect age related risks, particularly as you have only owned the car for two years and we cannot know how previous owners may have treated or maintained it.”

Well, it didn’t break in the first year of ownership so the previous owners were obviously careful with the car during their meagre 27500 miles of driving. So, I asked Hyundai “Kindly explain what maintenance over the years should have been carried out on the ECU to ensure that it lasted the life of the vehicle, regardless of who owned the car.” Another surprising answer winged its way to us:

“We recommend referring to the owner’s manual for details on the routine maintenance your vehicle requires. Failures can occur due to age, environmental factors, or previous usage.”

Guess what? the owner’s manual doesn’t say what routine maintenance the ECU requires either. What’s more, there are cars older than ours, with a happy ECU, so what’s the problem with a low mileage 2014 Hyundai car? I’ve already said that the previous owners are in the clear, despite Hyundai wanting them held to account. I also feel that we can be excused for using the vehicle in the UK with its changeable weather patterns and tarmac roads (not ideal for a car), as when Hyundai told us via their TV adverts, that we were all pronouncing their name wrong, they didn’t say anything about their cars not being suitable for use in the UK. Hence, environmental factors can’t really be blamed in this instance either. Sorry Hyundai, you need to try harder.

Either way, Hyundai clearly expect that you might wish to scrap your Hyundai car once it gets to a certain quite young age. They certainly don’t expect you to drive a Hyundai very far, or often. I don’t know if we should have applied factor 20 sunscreen to the car during the summer, and an umbrella over it when it rained, but sadly we didn’t, and although I can’t be sure, I’m guessing the previous owners, for their sins, didn’t either. The result is now a car that nobody including Hyundai knows for certain, how to fix.

Thanks, Hyundai, for all your help and advice as to what we may have done wrong. You’re obviously not to blame for our faulty Hyundai ix20 which you manufactured and sold in the UK, and which we’ll have to sell cheaply due to parts that should last but clearly don’t, and customer service that simply isn’t your forte.

My ioniq 5n had broken down on 6th September and got towed to hyundai dealership Chislehurst and been there ever since. It took the dealership 2 weeks to even take a look it then to tell me it's iccu and hv fuse had failed. Then it took a further 2 more weeks for the warranty to be approved by hyundai. I was initially told by the dealership the parts have been ordered and will take between 2-3 weeks, I then got a called yesterday to tell me the part is now on back order and won't be in stock until January! This is will be 5 months without my car! I know the iccu fault is a common one with all hyundai and kia evs so it's a disgrace for hyundai not to have these always in stock and make customers wait at least 5 months without their car. I got given a kona ev as courtesy but I paid 66k for my 5n and if I wanted to drive a kona then I wouldn't have to pay half as much as I currently am. I call hyundai to see if they could at least give me another 5n for this waiting period and they said they "can try their best, but no promises" and all I can do again is wait and hope. This is my first experience with a hyundai car and I can promise you this is the last. Their cars are good when working but if anything goes wrong, you will get told there's nothing they can do and there will be long waiting times to get your car back!

DO NOT BUY A HYUNDAI.
Our Kona brokedown 4pm Saturday 1st Nov. We have Hyundai all sing and dancing roadside assistance package, our car was registered June 23. Eventually got home and the car was secured at 3am, 11 hours for a 30 mile journey, we could of pushed it quicker. We contacted our local dealer who was unwilling to accept the car, and told us they cant look at it till mid December. We got the car recovered to the garage. They had no courtesy car available, so we got in touch with customer services for a replacement car. They had no cars available and said we would get a hire car today from Enterprise. We rang Enterprise who confirmed we wont be getting a car today, it will be tomorrow (Wednesday 5th Nov ). 4 DAYS without a car and we have a 95yo mother that we have to visit regularly to cook, shop take to appointments etc. This was explained but no one cares. The road side assistance is amazing BUT YOU have to do ALL the work, ring round, find a garage that will accept your car, i even had to go with the AA to the garage to drop it off, in case they didnt accept. That was advised by the AA as they have had cars refused previously. The final insult is i have got to make my own way to Enterpise to collect the hire car tomorrow ( Hyundai said it would be delivered). Like i say FULLY covered, BUT you have to do everything and you get your courtesy car 4 days later. Absolute horse poop!! at best . CAN'T SAY YOU HAVEN'T BEEN WARNED. Will now wait for the phone call from the garage to tell me the issue isn't covered by their fantastic 5 year warranty. Horse poop at best

What has happened to customer service in the UK, I write this as im very concened about the lack of customer support you get when purchasing a new car from Paul Rigby Hyundia in Bromsgrove and Hyundai direct. My partner was very excited to by her used car from them with only 6,000 miles on the clock and the sales team we very helpful when selling us the car, however when we needed their help due to a few issues they were not helpful at all. I pointed out the issues to them before we brought the car, saying I wanted the vent repairing, service book and spare key and they assured us they would rectify them. However there didnt and now wont honour what they said they would do. I spoke to Hyundai UK about this as the car still has 6 months Hyundai warrenty and a full 12 months from the garage and they dont car either, Hyundai called them and they said I was lieing about the issues and they told me about them before we brought the car.
Great customer service not. Also I spoke to the service manager who said they would assist and after a week sent an email back saying it wasnt covered and they wont do anything. All I would say to anyone reading this review is make sure the car is perfect before buying from this so called family run business as they wont care or help you in the future. Thanks for nothing Paul Rigby, Dominic and Adam the so called managers of this branch, who I feel should be ashamed of how they have treated us and I will be making a complaint to the Ombudsman about this.

Poor service. Poor information. Do not use this company at all. They churn out cars and after sales is awful. Warranty has so many clauses that you will not get anything under warranty.

I purchased a vehicle from Hyundai Chiswick after being assured by staff that the clutch would be replaced and the car fully serviced before collection. The purchase was finalised on 22 July.

Within days, the same clutch fault I raised during the test drive reappeared. As a professional driving instructor, safety is critical for my pupils, and this fault made the car unsuitable for my work. I contacted the dealership immediately (from 1 August) and returned the vehicle on 5 August for inspection. Despite this, the issue was not resolved. On 7 August, I informed the dealership that I wished to return the vehicle.

Under the Consumer Rights Act 2015, a product must be fit for purpose, of satisfactory quality, and safe to use. I was transparent from the outset about my intended use, which makes this a clear case for rejection. Despite this, Hyundai Chiswick refused to accept the return, leaving me no option but to pursue legal action.

Equally concerning was the behaviour of the branch manager, Philip White. During a call with my friend — who was helping me navigate the situation — he repeatedly and mockingly referred to my friend as “your wife.” This was not only irrelevant to the matter at hand, but unprofessional, disrespectful, and made both of us feel uncomfortable. My friend was shocked and deeply disappointed by the tone and attitude displayed.

In summary:

The vehicle was not fit for its stated purpose.

My statutory rights were ignored.

The conduct of the branch manager was unacceptable.

I am now pursuing legal routes to resolve this matter, but I feel it is important to warn other potential customers. Poor service, lack of accountability, and unprofessional behaviour are not what I expected from a major brand like Hyundai.

Iden Ray

Hyundai hull
The service manager is liar, when it comes to looking are cars under warranty, the Hyundai Tucson was doing 16 mpg and now is doing 36 mpg but they have done nothing to the car, the car was taken back with 16 fault codes and the AA breakdown showed me, Hyundai in hull looks at the car no fault codes or engine management light on
Very strange
Then said when you driving it just put foot down harder to make it go,
The car will not change gear and the engine just revs up
I rate the hull Hyundai zero stars

Terrible, don't touch them

I bought an Inster at the end of May. The inster has been announced from 2024. However Hyundai has still not registered the Inster with the OZEV scheme meaning I am unable to make use of the grant to install a charger at home. I have been chasing them from May, when the installer gave me the quote for the installation. The only response from Hyundai, is that it is in progress.

Purchased BRAND NEW Ioniq 5.Its only 3 month old and the full electrical system has failed. Had to send it back to Tilbury Docks for repairs (apparently Only place in the UK that can repair Hyundai EV's) and so far been without it for over a month now.......Still no idea when it will be back with me, since Hyundai do not know when the parts will arrive in UK and must say its the worse customer service Ive ever encountered. Only wish someone from Hyundai could speak to me and give me answers!!!! Worse experience every

I rang Car2 Barnsley on Wednesday 14th August 2024 because I had seen a Hyundai Kona I was interested in. I had a car to part exchange and was given a price for the balance. I said I would think it over and hung up. The next day I got a call which I missed from James who said he had good news, I eventually got through to someone else and agreed to put down a £500 deposit and arranged to view the car on Friday 16th August at approx12 noon. I live about 80 miles away so with the roadworks etc I got to Barnsley about 12:30.
I was introduced to a sales person called Aaron (he had been using the car since new in March 2024) I had a look around the car and noticed that there were marks on either side of it. It was taken away and the marks were taken out, I looked in the boot and for some reason the floor mats had been put in there. I then realised why, they were in a soiled condition so they were taken away and cleaned, this should have all been done before we got there. I also noticed that the left foot rest had two nuts and bolts showing. I said it doesn't look finished off to which Aaron replied "yes all Kona's are like that".
When we sat at Aarons desk I asked if the settlement figure was negotiable, which I thought was reasonable as my part exchange had only done 4000 miles. he replied bluntly "no". I signed the paperwork and at about 2 pm went outside to check out the controls etc. Aaron came out about 10 min’s later and I said the sunroof doesn't appear to be working. He replied "it's because of the last update Hyundai have done, it's well documented online. By the time you get home they should have updated it and the sunroof will probably work. If not, give it a week and contact your local Hyundai dealer."
I drove home and when I got there the sunroof still didn't work, surprise surprise, but two rubber grommets had been mysteriously fitted to the left foot rest to cover the unsightly holes. I gave it a couple of days and rang my local Hyundai dealer about the sunroof. He said he wasn't aware of any updates causing problems with the sunroof and I couldn't find any reference to the problem in any of the Hyundai forums. I ended up looking through the handbook and found out where the fuse box and fuse for the sunroof was located and replaced it so now it works perfectly.
To sum up I should have realized what was about to happen when Aaron said within minutes of meeting him "I am not a car person ". Strange thing to say given his job, I do not appreciate being fobbed off with excuses when the solution is right in front of him, not very professional. I thought the bad old days of shady used car dealers was long gone but not apparently at Car2 Barnsley. I e-mailed Car2 with these points and got a reply apologizing and remarking that the preparation of the car was well below their standards. They said they were disappointed that what they claimed about the sunroof not working did not reflect in what Hyundai were saying, all it needed was a new fuse. I replied and told them I wasn’t satisfied with this and would be posting a negative review because of the way I was treated.

Went to Slough Hyundai on 29th September 2023. I told the salesman I wanted to buy a Kona, and asked the delivery time. He told me it wouldn’t be available till Feb. 2024. I asked him if I ordered it today, would the dealership still hold the part exchange price of my car. The salesman said they would. So I paid the deposit. Asked for copies of all agreements and was told the manager a bit busy as it was the last day of the month. However he eould sign and I would be e mailed the paperwork. On Monday 2nd October I get a phone call from the salesman saying there was a mistake and that they couldn’t hold the price of my car until my Kona arrived. I reminded him that I did ask the question and reassured me that they would. I checked the paperwork again and realised it wasn’t signed by the manager. I was well annoyed as I had been tricked. I did some research and found that car dealerships have a target to achieve. They wanted to show a sale for their sales figures so they made a false assurance. Only to give me a refund the following week. I would give 0 stars if it was possible. I subsequently bought my new car from another dealership.