Resurs Sverige Reviews 

Quick service and excellent customer care

Application was smooth ! Whole process was very smooth with lowest interest amongst other offers that I received .

Highly recommend

I love the app. It’s a nice and easy layout

THEY are always ready to help and serve you, and they are serious to deal with!

Had terms of consumer loan, 10 months 0% interest. Terms & agreement on their website state 300 starting fee and 30 for each invoice.

After 2nd month, they scamminglt enabled an insurance over my credit, where I had to pay additional 250-300 SEK extra each months for the remaining payments.

I have heard a lot of people complain, they do this with immigrants assuming they don’t understand Swedish. I did not consent for this insurance and they auto-enabled it.

Shady customer treatment, 80/90+ people waiting in the queue almost everyday… to most likely complain about something happened to them.
There was no way to reach them.

Pure SH!T bank, PAY ATTENTION and choose more reliable alternatives!!!

The best there is

Best and proffesional service
Thank you !

Resurs bank claimed SEK 1200 but in reality it was SEK 50 and the mistake was of course in their favor.
There are no natural explanations for not being able to count + and - in its simplest form

After standing in line on the phone for 50 minutes, they gave up quickly and admitted the scam

Till now everything going good with the service.
Getting credit card was very easy and hassle free process.

Horrible!
Beware!
First they claimed it is free of interest! Then when
I just forgot to pay one month and was fined by 5% of the total amount and learned that the whole time I have been paying more than 10% interest!

I have a gift card at Farsta Centrum, issued by Resursbank. I use it when I shop at Coop, Hemköp and other shops.

9 March I was shopping at Hemköp and at the payment station, I used the card as I did before. This time the cashier couldn't proceed with the payment. We tried at the manual cashier, but even there it failed and I used my regular bank card to pay the 251:- for the goods. So, after reviewing the money left on the card, I found that 3x251:- = 753:- are reserved and don't get returned.

The cashier mentioned that ResursBank is holding the reservation for 3 months. Is that true? It doesn't sound like a regular bank in Sweden. There must be regulations on how long a reservation can be.

I also called Customer Service at ResursBank but was one hour in the queue (English, because it should go faster) and I was number 2 all the time.
The regular queue for Swedish-speaking customers had 50+ in the queue. The same now for 2 days.

There is no other way than this to report the situation.
In 2022, there shouldn't be such exaggerated wait in the queue.

The experience with Resurs Bank for this situation doesn't urge me to give any good rating.

After receiving a mail that I was granted a loan and I electronically signed the contract etc. They cancelled it without a proper explanation.

For me the experience have always been excellent.

I took out a loan to start a home business few years back and it was a smooth and simple experience with a customer support always just a call or email away happy to help with any questions.

To me, always helpful customer service!

Yes, long waiting time in phone queue due to Covid (peps beeing sick etc) thus the callcenter have their hands full. But once its your turn, they're extremely helpful, polite and service minded!

While it's tough to wait that long in the que, once you get through you get top quality customer support. I would take that over short que and less than perfect customer care anytime!