I'm not even a paying user of their platform and they gave live on-demand support with an actual person. This is unheard of in tech. I literally have only a few bots following me - these guys are seri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
SOOOO grateful for this support! Thank you for being available for us after hours-- when we needed it. We have a big broadcast event tomorrow with high stakes and it means the WORLD to be able to ha... See more
The ease of access to support is amazing and the speed of help to resolve all our issues was incredible. Really know that no matter what is happening there is someone moments away to walk us through... See more
Restream customer support is, no exaggeration, the best tech support I've ever received from any company, and I've worked in the IT industry for 40 years. All the support staff I've dealt with have be... See more
Company replied
Company details
Written by the company
Restream helps content creators produce high-quality live videos with ease. Whether you're a business, church, gamer, or podcaster, you can stream on Facebook, YouTube, X, Twitch, your own website, and much more at the same time. With Restream, you can run live interviews, announce company news in real time, host live shopping events, record podcasts, broadcast offline concerts and conferences, conduct Q&A sessions, demo products, or stream gameplay. Our most beloved tools? A multistreaming plugin for software like OBS, web-based studio, pre-recorded streaming, live guest invites, video clip trimming, QR codes for live sales, and multi-chat. Join 6M+ streamers who trust Restream to amplify their live presence across all channels.
Contact info
515 Congress Ave, Suite 1050, 78701, Austin, United States
- support@restream.io
- restream.io
4.6
Excellent
504 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pros and cons
Pros I love the layout, the screen selection. The QR codes are brilliant so now people watching my live stream can buy my products while I’m live streaming your vertical screen and sharing other screens not so good actually it’s bad. I also stream to multiple platforms and once you get up and running, it’s OK but there’s a lot of touching go in the beginning of the stream lotta glitching and stuff like that so hopefully helps out. Can’t wait to see other features and improvement that you guys make a really like you guys overall
3 June 2024
Reply from Restream
Thanks so much for your feedback! We're thrilled to hear that you love the new layouts, screen selection, and especially the QR codes—it's great to know they're helping you connect with your audience and boost sales during your live streams.
We're sorry to hear about the issues with the vertical screen and the initial glitches when streaming to multiple platforms. We'd love to get more details on what happened and troubleshoot those. Could you report it to our 24/7 Support team? We're constantly working on improvements, and your feedback is invaluable in helping us make things better.
Stay tuned for new features in Studio. We really appreciate your support and are glad to have you stream with us!
~Anya, Product Marketing Director
Restream helped me unify platforms
Restream really helped me unify my brand on multiple platforms. The desktop chat option makes it so I can connect with anyone who comes to my events. I even included discord. I can’t believe how fun my stream was once I had everything setup.
2 June 2024
Reply from Restream
Thank you for such fantastic and detailed feedback. We are glad to hear things worked well on social platforms and Discord. Feel free to reach out if we can help you with anything.
Happy streaming!
~Anya, Product Marketing
Stream stopped broadcasting video from…
Stream stopped broadcasting video from my source after 2 and half hours without explanation and I had to close the stream and record the rest of my event. It happened during one of the most important parts and was very frustrating for viewers and for me.
28 May 2024
Reply from Restream
We're really sorry your stream was interrupted. It must have been so frustrating.
We'd love to figure out what happened and make it right. Would you be open to troubleshooting with our 24/7 Support Team?
There are many factors that can affect a smooth stream, and some platforms do have time limits. Also, we have tools that can make that event recording go live if you are up for giving us another try. We appreciate your feedback.
~Anya Director of Product Marketing.
Easy to use
Easy to use, we had it for an inhouse event with video and live performance to 10 remote office.worked like a charm
30 May 2024
Reply from Restream
Thank you so much for the 5 stars! Cheers to many more live events working like a charm for you and your team! If you ever need anything, don't hesitate to chat with our 24/7 Support. We are here for you.
~Anya, Product Marketing
my sound does not work
my sound does not work
So, this has been going on since I joined, really. I have no other choice, but to join Streamlabs.
16 May 2024
Unprompted review
Reply from Restream
We are sorry to hear about the sound issues you've faced. We'd love to help you resolve this. A few tweaks in the settings (Restream or your preferred encoder) might help. Please reach out to our 24/7 support team, and we'll work to fix it as quickly as possible.
Great service
10 May 2024
Reply from Restream
Thank you for your five stars! If you ever need anything, we are here to support you.
love the simple format to this…east to use
love the simple format to this software, nice and easy to set up
3 May 2024
Reply from Restream
Thank you so much. We aim for simplicity and elegance, and your words made our day. Reach out if you ever need anything. Happy streaming.
Restream.io is exactly what I am…
Restream.io is exactly what I am looking for right now to livestream my podcast on multiple platforms at a time.
26 April 2024
Reply from Restream
Thank you. We are so happy to power your podcast!
Their platform is very easy to use and…
Their platform is very easy to use and has a very intuitive interface.
28 April 2024
Reply from Restream
This is amazing to hear. Thank you for streaming with us!
I was honestly shocked at how easy it…
I was honestly shocked at how easy it was to use. It streamlined my livestream that i manage for my church and I was able to add a third platform! I mean it put all the chat boxes in one and labeled where they came from! Thank you for making such a great product!
28 April 2024
Reply from Restream
Thank you for streaming with us and for your kind words.
Reply from Restream
Thank you so much! Our Support Team is 24/7 and it feels so good to hear they were able to help you. Feel free to reach out again if you ever need anything.
The ability to multi stream is awesome
The ability to multi stream is awesome. I think there was a bit to little influence to guide the new user along, but aside from that, the merged chat just adds to the experience great app!
18 April 2024
Reply from Restream
Thanks for the positive review! We're glad you're enjoying the multi-streaming feature.
We hear you about the onboarding process and will keep working on making it more supportive and user-friendly. It's fantastic to hear that the merged chat has enhanced your experience. We're here for you if you have more feedback or need help.
Thanks again for choosing Restream!
- Anya, Director of Product Marketing
Failed
with one person, we couldn't get his sound to work.
With another person it wouldn't not connect to preview on IG so we coudn't stream it live on IG. Had to just use IG directly.
I am very dissappointed. I've only had 1 out of 3 streams be successful.
4 April 2024
Reply from Restream
We're sorry to hear about your experience, and we understand how frustrating it can be when things don't work as expected. Instagram can indeed be tricky to connect. It sounds like you had some challenges with the audio, and I wish we could troubleshoot them.
If you're up for giving us another try, our 24/7 support team is ready to work through these issues with you. Instagram has a practice mode, and we'd be happy to test it with you before your next live event to ensure everything runs smoothly.
Thanks for your feedback, and we hope to make it right.
- Anya, Director of Product Marketing
Reply from Restream
We appreciate you. Thank you so much!
Reply from Restream
Thanks for your kind words and for streaming with us!
Need more features
Need more features, like slides in order to be more effective, and control of screen shares
1 April 2024
Reply from Restream
Thanks for the feedback. Our Studio supports presentation slides and screen sharing.
We'd love to hear more about how our controls could be improved. Would you be willing to send your thoughts to our 24/7 Support chat and mention me?
Let's make it better for all creators.
- Anya, Product Marketing Director.
Excellent Team
Excellent Team
If you are looking for broadcasting solutions for OBS or turnkey easy to stream, this company is world class 🏅🏅🏅🏅🏅🏅🏅🏅🏅🏅 including service, service enhancements, technical support and value. Stream ON Restream!
Thank you and have a magical day.
Tom Morrow
22 March 2024
Reply from Restream
Thank you, you are awesome!
Reply from Restream
Thanks for the review. If you ever need help learning, our 24/7 live support chat is here. They are real humans who respond in minutes and offer tips from gear and setup to ways to increase your audience.
I was promised a total of 4 channels to…
I was promised a total of 4 channels to stream on if I upgraded but was only allowed two z
3 March 2024
Reply from Restream
We are sorry you had trouble streaming to all 4 channels included in your plan.
It looks like our support team fixed it by helping you adjust your OBS settings to connect with Restream.
You should be all set to enjoy your gaming creator plan, now streaming to 4 places. Thanks for your patience, and if you need more help, just let us know.
- Anya, Product Marketing
You can do better
You can do better! Enhance the platform (Studio) to remember cameras, camera settings and audio settings so they don't have to be re-setup each time. Also, you have a big opportunity for built-in scene switching, a feature which OBS doesn't have. You're off to a good start but there's a lot of untapped potential...release some of those features and it will surely elevate your product to the next level!
2 March 2024
Reply from Restream
Thanks a lot for your feedback on how to improve Studio.
We honestly appreciate you taking the time to share your thoughts with us.
Making sure settings like cameras and audio "stick" is something we see the value in, and we're on it. Plus, you'll be happy to hear that scene-switching is something we're already planning on introducing.
Keep an eye out for these updates, and don't hesitate to drop us more of your insights in our Support chat. With the help of creators like you, we can, indeed, do better.
- Anya, Product Marketing Director
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