Restored Furniture Reviews 

1,672
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the pieces of furniture are beautifully restored, exactly as described, and arrive in wonderful condition. People are also very pleased with the helpful delivery teams who handle items with great care and place them in the correct rooms. Buyers consistently note the smooth purchasing process, clear website photos, and supportive customer service throughout their transactions. Some reviewers were not happy with occasional delivery delays or unexpected scheduling issues that arose during the process. A few consumers also experienced minor communication gaps or found dealing with the heavy protective packaging quite challenging.

What people talk about most

Product

People report positive experiences with product, highlighting that items are beautifully restored and match... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the fast, prompt, and... See more

Quality

Clients share positive opinions on quality, expressing delight with the beautifully restored furniture they... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members and delivery drivers as... See more

Service

Reviewers mention positive feedback about service, highlighting wonderful furniture and an easy ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The piece of furniture I bought is fabulous. It has been beautifully restored with the drawers and doors opening easily. The delivery was fast and efficient with the the article I bought very carefull... See more

Rated 5 out of 5 stars

Have bought a number of things - Ercol sideboard and rocking chairs, dressing table, mirror, hall stand, small cabinet, cd shelves, bookshelves. All great - beautifully restored and much nicer and bet... See more

Rated 5 out of 5 stars

Excellent restored furniture which we brought unseen apart from photos and a description. I absolutely love how it looks in my kitchen/diner. It was dispatched so well packaged that it arrived looking... See more

Rated 5 out of 5 stars

The restored oak bureau is great, much admired! Exactly how we thought it would be, thank you so much. We were kept in touch about the delivery, which was late, but due to very bad road conditions. T... See more


Company details

  1. Furniture Store

Information provided by various external sources

A wide range of restored, painted, shabby chic and classic furniture, restored by a national charity working with the homeless and addicted.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,672)

133 reviews in the last 12 months

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Rated 2 out of 5 stars

Unit arrived broken and we had to pay…

The unit from yourselves arrived in perfect condition. I would like to apologise. My husband ordered a 2nd unit from a different company,& that was the one that arrived broken. We had to pay duty on that too. My husband replied on my behalf & mistakenly commented on the wrong unit. Totally happy with the unit you supplied. So very sorry for my husbands mistake.

1 May 2025
Restored Furniture logo

Reply from Restored Furniture

Hi Lorraine,

We are sorry to hear that the display cabinet arrived broken, and I have to say we are more than a little confused as to why you had to pay import duty, as your item was shipped to you from Manchester...

We will contact you directly to see what we can do to sort this out.

Thanks!
Restored Furniture.

Rated 5 out of 5 stars

Great Company selling beautiful restored furniture

I really like the ethos of this company supporting and employing homeless and those battling addictions to restore vintage furniture pieces which they do extremely well. I purchased a lovely and unique chest of drawers after viewing the clear pictures on their website. Excellent price and excellent service! Easy to communicate via email to arrange delivery so I’m really impressed. I will keep an eye out for new items on the website that will suit my home.

1 May 2025
Rated 5 out of 5 stars

What an amazing piece of furniture

It is clear the care that has been taken to restore the chest. The flame mahogany finish is magnificent.

It arrived so carefully wrapped.

Fully recommend the furniture - this is my second piece.

1 May 2025
Rated 5 out of 5 stars

Great piece of furniture

Great piece of furniture. Exactly as described and great quality. Very quick shipping and packed securely. Wouldn’t hesitate to buy from them again!

1 May 2025
Rated 5 out of 5 stars

Quality furniture and a quality restoration job

I have 3 pieces of furniture from Betel, a cupboard,a bureau and an oak trolley. I am delighted with the quality of the finish and of the pieces themselves. I love that this old 'brown' furniture is given a new lease of life and made beautiful by stripping away the varnish and letting the wood speak for itself.
Also Jacob at Betel has been so helpful with queries and always quick to respond.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful company and excellent product

I loved the idea of having a restored piece of furniture rather than buying new, and this company does exactly that. They were polite, friendly and helpful through out, making sure that I got my furniture ona day that I was available. The furniture was extremely well package and arrived safely in excellent condition. i would definitely use them again.

2 April 2025
Rated 4 out of 5 stars

I have wanted an Ercol Dining room…

I have wanted an Ercol Dining room table and chairs for a long time. So when I found this charity I decided to take a chance and I was rewarded with my furniture. I love what they stand for, helping people who might have fallen on hard times to get back on their feet by learning a trade and most of all not being judgmental.

2 April 2025

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