Restored Furniture Reviews 

1,672
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the pieces of furniture are beautifully restored, exactly as described, and arrive in wonderful condition. People are also very pleased with the helpful delivery teams who handle items with great care and place them in the correct rooms. Buyers consistently note the smooth purchasing process, clear website photos, and supportive customer service throughout their transactions. Some reviewers were not happy with occasional delivery delays or unexpected scheduling issues that arose during the process. A few consumers also experienced minor communication gaps or found dealing with the heavy protective packaging quite challenging.

What people talk about most

Product

People report positive experiences with product, highlighting that items are beautifully restored and match... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the fast, prompt, and... See more

Quality

Clients share positive opinions on quality, expressing delight with the beautifully restored furniture they... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members and delivery drivers as... See more

Service

Reviewers mention positive feedback about service, highlighting wonderful furniture and an easy ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The piece of furniture I bought is fabulous. It has been beautifully restored with the drawers and doors opening easily. The delivery was fast and efficient with the the article I bought very carefull... See more

Rated 5 out of 5 stars

Have bought a number of things - Ercol sideboard and rocking chairs, dressing table, mirror, hall stand, small cabinet, cd shelves, bookshelves. All great - beautifully restored and much nicer and bet... See more

Rated 5 out of 5 stars

Excellent restored furniture which we brought unseen apart from photos and a description. I absolutely love how it looks in my kitchen/diner. It was dispatched so well packaged that it arrived looking... See more

Rated 5 out of 5 stars

The restored oak bureau is great, much admired! Exactly how we thought it would be, thank you so much. We were kept in touch about the delivery, which was late, but due to very bad road conditions. T... See more


Company details

  1. Furniture Store

Information provided by various external sources

A wide range of restored, painted, shabby chic and classic furniture, restored by a national charity working with the homeless and addicted.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,672)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Five stars

Have bought a number of things - Ercol sideboard and rocking chairs, dressing table, mirror, hall stand, small cabinet, cd shelves, bookshelves. All great - beautifully restored and much nicer and better quality than anything at a comparable price in new furniture shops. Also like the ethos of the business and that it has an admirable social purpose.

3 December 2025
Rated 5 out of 5 stars

The wardrobe I bought was exactly as…

The wardrobe I bought was exactly as described both in words and pictures. Ordering was straightforward with smooth process from order to delivery. The delivery was excellent as were the gentlemen who brought it. I would have no hesitation in recommending Restored Furniture. I will certainly buy from them again when the need arises.
Thank you for your kindness and friendlyness.

3 December 2025
Rated 5 out of 5 stars

Brilliant customer service

Courier left furniture outside in the rain for myself and my husband to get into our house. Complained to Restored Furniture, Jacob very apologetic, accepted our furniture back as not suitable, no charge made for return. Speedy refund. Excellent customer service! Thank you

3 December 2025
Rated 5 out of 5 stars

Nothing short of excellent

Beautiful furniture, excellent customer service and amazing prices. And buying restored furniture is truely sustainable - it’s great to support a charity that helps people have the opportunity to learn skills and help the environment through less wastage. A real hidden gem and will now be my go to when I need any furniture.

3 December 2025
Rated 5 out of 5 stars

Faultless

I very rarely write reviews unless a company is remarkable. I’m delighted with my restored wardrobe and the service I received from the moment I contacted them to ask about delivery options through to the delivery today. Nothing was too much trouble. Excellent communications. Now I have a gorgeous solid mahogany wardrobe for less than the price of a ghastly chipboard self-assembled one. Amazing.

20 November 2025
Unprompted review
Rated 3 out of 5 stars

Lovely idea, less lovely in practice.

I came across Restored Furniture when looking for some bedroom furniture. It looked like a perfect marriage; beautifully restored furniture by people being taught useful skills whilst restoring their own self-esteem.

The order went well as did sorting out the delivery. Until the delivery day itself when the incredibly rude delivery driver tried to extract additional money to fulfil a pre-paid for job. The restoration of the set of drawers was inconsistent; decorative lips had been left in a rough and unfinished state.

I raised both issues with Restored Furniture; they were promptly and extremely apologetic about both matter. However, a promised partial refund for the delivery charge never materialised. As regards the drawers, I did say that I knew enough to be able to deal with the poor finish myself, and didn't expect perfection from restored furniture, nevertheless having spent the better part of £400, I wasn't expecting to do some of the work myself.

I would think long and hard before using them again, which is a real shame.

3 November 2025
Restored Furniture logo

Reply from Restored Furniture

Thank you for taking the time to share your feedback, and please accept our apologies for the experience you had.

We’re disappointed to hear about the behaviour of the delivery driver and the issues you encountered with the finish on the drawers. This is not the standard we aim to uphold.

We have followed up directly with our courier service to ensure this situation is addressed. We’ve also now processed the partial refund that was promised, and we’re sorry that this did not reach you sooner.

We appreciate your understanding and the way you approached the concerns with the furniture itself. Your support means a great deal to us, and we’re grateful that you chose to shop with Restored Furniture.
We hope we can restore your confidence in us in the future.

If there’s anything more we can do, please don’t hesitate to reach out.

Rated 4 out of 5 stars

Good customer service and a worthwhile…

Good customer service and a worthwhile cause. The chest was wrapped very carefully and delivery excellent. The workmanship is good. The ONE downside is the materials used are very powerful and the fumes are not going quickly so I’m unable to use it yet. As it’s a good cause I do not want to complain but the use of non toxic paint or products would have easily earned them 5 stars.

30 September 2025

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