Restored Furniture Reviews 

1,672
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the pieces of furniture are beautifully restored, exactly as described, and arrive in wonderful condition. People are also very pleased with the helpful delivery teams who handle items with great care and place them in the correct rooms. Buyers consistently note the smooth purchasing process, clear website photos, and supportive customer service throughout their transactions. Some reviewers were not happy with occasional delivery delays or unexpected scheduling issues that arose during the process. A few consumers also experienced minor communication gaps or found dealing with the heavy protective packaging quite challenging.

What people talk about most

Product

People report positive experiences with product, highlighting that items are beautifully restored and match... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the fast, prompt, and... See more

Quality

Clients share positive opinions on quality, expressing delight with the beautifully restored furniture they... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members and delivery drivers as... See more

Service

Reviewers mention positive feedback about service, highlighting wonderful furniture and an easy ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The piece of furniture I bought is fabulous. It has been beautifully restored with the drawers and doors opening easily. The delivery was fast and efficient with the the article I bought very carefull... See more

Rated 5 out of 5 stars

Have bought a number of things - Ercol sideboard and rocking chairs, dressing table, mirror, hall stand, small cabinet, cd shelves, bookshelves. All great - beautifully restored and much nicer and bet... See more

Rated 5 out of 5 stars

Excellent restored furniture which we brought unseen apart from photos and a description. I absolutely love how it looks in my kitchen/diner. It was dispatched so well packaged that it arrived looking... See more

Rated 5 out of 5 stars

The restored oak bureau is great, much admired! Exactly how we thought it would be, thank you so much. We were kept in touch about the delivery, which was late, but due to very bad road conditions. T... See more


Company details

  1. Furniture Store

Information provided by various external sources

A wide range of restored, painted, shabby chic and classic furniture, restored by a national charity working with the homeless and addicted.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Asks customers to review

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4.9

All reviews

(1,672)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Customer focused service …

I think it needs much more quality control, and much more customer focused than what I have experienced currently doing. I also feel that they should be more open about the downsides as much as the upsides about their products in the beginning. This is from a distance customer experience.

6 May 2026
Rated 5 out of 5 stars

Thank you

Very helpful staff and Robert was great giving us ideas and guidance, and very flexible in helping us achieve the styles and size of furniture we needed. And the craftsmanship and quality of the furniture that we ordered was first class. It has transformed our Library in our house. We ordered for delivery to Switzerland which was made super easy by the team in the store and the delivery company that they work with. We are now immediately ordering more furniture....

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Good Karma, Brilliant Furniture

I have now made three purchases from Betel, and each one was a special occasion. The furniture is just so beautiful. From ordering to the piece arriving, it's such a pleasure dealing with the company. Even the courier they use is brilliant. The latest, a mahogany music cabinet which I bought to house my art supplies & easel, arrived thoughtfully and carefully packaged. It is something I will treasure always, especially knowing that I have done my tiny little bit to support others in difficult circumstances and bring good karma into our home. From now on if we need furniture, it's Betel all the way - cannot recommend them highly enough.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous furniture, lovingly restored and delivered with care

Just taken delivery of a corner unit and its surpassed my expectations. Knew it was what I was searching for from the image on the web site, but the restoration has been done with care and attention to detail. Delivery was a breeze, keeping me informed and genuine care when handling on arrival. Even the van had everything carefully covered for protection in transit. And all that with the benefit of supporting charity that gives new life to old furniture. Delighted. Thanks!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Review of sideboard

Sideboard arrived in a timely manner.
The photographs were good, helping me to have confidence in my choice.
Quality is good. Draws and cupboards open and close smoothly.

1 April 2026
Rated 5 out of 5 stars

Website outstanding

Website works brilliantly which is essential so you can see what you are buying. Delivery on time by cheerful lads. Excellent! Happy to use if I need more vintage furniture.

1 April 2026
Rated 5 out of 5 stars

Great service from Restored Furniture

I was delighted to find two beautifully restored vintage Ercol dining chairs on the website. My offer was accepted and everyone I spoke to at Restored Furniture was friendly and helpful.
The chairs were delivered to my door as promised and I am so pleased with them.

1 April 2026
Rated 5 out of 5 stars

Highly recommend!

I’ve just bought my third chest of drawers from Restored Furniture, and wouldn’t hesitate to recommend them. The furniture is always sturdy and expertly restored, and I have no doubt it will be with us for many years. The team are friendly and communicative and arranging delivery was very easy.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

We couldn’t be happier

Fantastic service from the wonderful teams at both Manchester and Etwall. We are delighted with the dresser and it will be treasured. Steve and team went above and beyond to make sure we were happy, a huge thank you to them.
Restored Furniture will be our go to from now on.

3 March 2026

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