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See what reviewers are saying

Rated 4 out of 5 stars

I am still waiting for my delivery. Track and trace does not work. The Chat bot is not helpful at all. Customer service response nihil. And for Christmas I don’t have a present for my mother. The... See more

Company replied

Rated 5 out of 5 stars

Great Service & Excellent Photo Album! I've ordered from Resnap many times & every-time have been very pleased with product delivered. This time they reached out in light of delivery time & actually... See more

Company replied

Rated 5 out of 5 stars

Had a bit of issues while putting together, but believe a lot was on my lack of knowledge of how to do - over all am 100% happy with the final results. Don't remember, picking the front cover or the... See more

Rated 5 out of 5 stars

I now have ordered five Resnap small-format books, including my free one, which still attracted a postage charge. Once I had learnt how to edit the photos to optimise the occasional cropping the books... See more

Company replied

Company details

  1. Photo Printing Service

Information provided by various external sources

Hold onto your favorite memories. Instantly generate a gorgeous photo book using our unique smart technology.


Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

5-star
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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my Resnap photo books

I love my Resnap photo books. I get one every year to help us remember our favourite moments forever. The photos look great and the quality is excellent.
I highly recommend! *****

16 April 2021
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Reply from Resnap

Dear Leanne,

Thank you for your feedback. We are glad to hear that you are satisfied with your Photobook and our services.

If you have any further questions please do not hesitate to contact us again.

Regards
Resnap

Rated 5 out of 5 stars

A Very Happy and Satisfied Costumer.

Overall? If I could give more than 5 stars, would do it in a heartbeat. I am so very happy of the way my albums turned up. I’m bragging about it to friends and told them where I got it. Your team is doing a fantastic job in organizing all the photos as making it so beautiful. I couldn’t ask for more. Just keep up the good work. Will be ordering more. 😊😊

15 April 2021
Rated 5 out of 5 stars

Books are beautiful

Books are beautiful. Well made. Great quality and customer service is top notch! The mail service lost my book and Resnap immediately sent out another. Thank you soo much

15 April 2021
Rated 5 out of 5 stars

Splendid way to harness memories

I was a bit apprehensive about ordering from Facebook, but was pleasantly surprised when the book arrived in about three weeks.
Since then I have been enjoying the memories and proudly showing it to my family and friends.
There is only one picture that I would not have selected, but the front and back pictures are really great. I would recommend Resnap. It is better than the book
my husband also bought of FB

15 April 2021
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Reply from Resnap

Dear Thea,

Thank you for your feedback. We are glad to hear that you are satisfied with your Photobook and our services.

If you have any further questions please do not hesitate to contact us again.

Regards
Resnap

Rated 5 out of 5 stars

I really like my book with my photos.

I really like my book with my photos.
And my daughter order one too and we are very happy.
Thank you.

14 April 2021
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Reply from Resnap

Dear Isabel,

Thank you for your feedback. We are glad to hear that you are satisfied with your Photobook and our services.

If you have any further questions please do not hesitate to contact us again.

Regards
Resnap

Rated 5 out of 5 stars

The book was amazing had two made sent…

The book was amazing had two made sent one to my mother and we enjoyed them very much.

14 April 2021
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Reply from Resnap

Dear Christianne,

Thank you for your feedback. We are glad to hear that you are satisfied with your Photobook and our services.

If you have any further questions please do not hesitate to contact us again.

Regards
Resnap

Rated 5 out of 5 stars

Resnap books are great.…

The nine different books I've ordered from Resnap have been great. The quality is first-rate, and considering the distance, their delivery is quick. I would recommend the glossy finish paper.

14 April 2021
Resnap logo

Reply from Resnap

Dear Thomas,

Thank you for your feedback. We are glad to hear that you are satisfied with your Photobook and our services.

If you have any further questions please do not hesitate to contact us again.

Regards
Resnap

Rated 5 out of 5 stars

Was very happy with my book and very…

Was very happy with my book and very surprised at how quickly it was delivered!!
It was delivered by courier right to my door! Everything else I have purchased online has taken at least 6 weeks or more but this was received in about 3 weeks,
And it had been sent from England with no delays! Very very pleased!
Thank you for this wonderful way of keeping old memories alive and within reach anytime I want to browse through it!! Love It
Lorraine McLaughlin, NB, Canada

14 April 2021
Rated 5 out of 5 stars

Customer Service

This is a company that satisfies their customers. I received my book and it was damaged,I assume in transit because I know they wouldn’t send it out that way. I contacted the company and they immediately replaced the book. Wonderful customer service. I always enjoy my books.

14 April 2021
Rated 1 out of 5 stars
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Reply from Resnap

Dear Vivian,

Thank you for taking the time to share your review with us.

We are truly sorry to hear your experience with us has not been a satisfactory one.

We would like to investigate this matter further and provide a prompt solution. To do so, can you please email our Customer Care at support@resnap.com with your order details.

We are once again very sorry for any disappointment caused by this experience.

We look forward to hearing from you and resolving this matter promptly.

Rated 4 out of 5 stars

The quality is beautiful.

The quality is beautiful.. it ended up costing $170 NZ dollars with the exchange which I never find out before I’ve paid but probably just as well.. but I love it and always get one a year...

13 April 2021
Rated 1 out of 5 stars

Not impressed

Couldn't change pages, or figure out which photos were duplicate. Book came back with blank pages and photos out of order, some pages duplicated. Could have got better quality from a local print shop!

12 April 2021
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Reply from Resnap

Dear Jen,

Thank you for taking the time to share your review with us.

We are truly sorry to hear your experience with us has not been a satisfactory one. We would like to investigate this matter further and provide a prompt solution. To do so, can you please email our Customer Care at support@resnap.com with your order details. We look forward to hearing from you soon and resolving this asap.

Kind regards,

Resnap

Rated 1 out of 5 stars
Resnap logo

Reply from Resnap

Dear Kb,

Thank you for taking the time to share your review.

We are sorry to hear that you have not received your order yet. We would love the opportunity to resolve this. If you have not already, can you please email us at support@resnap.com with your order details. We look forward to hearing from you soon and resolving this asap.

Kind regards,

Resnap

Rated 3 out of 5 stars

Disappointed

I was very disappointed with my photo book, especially as it cost so much.
The quality of my photos is very poor (my originals were good) and even though I checked the set out of the pages and frames, many photos were cut off.
I will not buy another Resnap book.

12 April 2021
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Reply from Resnap

Dear Robyn,

Thank you for taking the time to share your review.

We're sorry to hear that you were not completely satisfied with your order. We would love the opportunity to resolve this. If you have not already, can you please email us at support@resnap.com with your order details. We look forward to hearing from you soon and resolving this asap.

Kind regards,

Resnap

Rated 1 out of 5 stars

Have not received my book

Have not received my book. So nothing to comment!

9 April 2021
Resnap logo

Reply from Resnap

Dear Pam,

Thank you for your feedback. We are sorry to hear that you have not received your order yet. For quick assistance about your order, please kindly contact us via our chat service available on our website or our email address which is support@resnap.com, so we can provide you a fitting solution asap.

Kind regards,

Resnap

Rated 4 out of 5 stars

Great Job

Great Job. Very convenient
and easy to get the Photos Book Print!!! Love the way you linked it to the FB Photos!!!

9 April 2021
Rated 4 out of 5 stars

I am very Happy with my first Facebook Decade Book

I am very Happy with my Facebook Decade Book.Great memories and the quality of the production is very good. Great value for money I hope to order more photo books in the future with pictures I select personally from my picture file on my computer. I have many more photos other then the ones I post on my Facebook page which I could provide for the production of another book.

9 April 2021

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