Not the best service, waited 40mins in queue at terminal counter desk to be seen and then another 15-20mins to do paperwork at the terminal. Went over to car pick office to collect car, no on at co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a bit of a rough start with my booking , didn't get a confirmation email and my credit card got charged without confirmation. Had to get in touch with Hertz directly to verify that the booking was... See more
Company replied
Rented a car for Lamezia Terme Airport. Easy to use website. But the reseveration did not smoothly process between ReservAway and Hertz. Had to fill out a handwritten contract in italian at the counte... See more
Company replied
First the positive: -great price and helpful team Not so good: -confirmation / voucher received only after contacting the helpline via chat-so I received it 2days before the rental. As the renta... See more
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Company details
Written by the company
Reservaway.com is the ultimate destination for those seeking a comprehensive and transparent car rental experience. As the only platform offering a true comparison across all major rental companies, we ensure you find the perfect vehicle to meet your unique needs. Our offerings include flexible cancellation options and a range of add-ons to tailor your rental experience. With our commitment to upfront pricing and no hidden fees, plus 24/7 customer support, Reservaway.com makes renting a car seamless, reliable, and perfectly suited to your travel plans. Discover a car rental service that goes above and beyond, delivering the best value and the highest level of customer satisfaction. Whether you're planning a weekend getaway or a business trip, Reservaway.com is here to ensure your rental experience is as smooth and stress-free as possible. Choose Reservaway.com for a car rental experience that's as transparent as it is convenient.
Contact info
Lynnfield house, WA144DZ, Altrincham, United Kingdom
- support@reservaway.com
- reservaway.com
3.2
Average
208 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Easy to navigate site and prices were…
Easy to navigate site and prices were reasonable for my car rental. My only negative would be the lack of advice and instructions for when the vehicle is picked up at destination. I was confused with the level of insurance needed and got ripped off by Dollar car rental in USA
13 December 2025
Reply from ReservAway.com
Hi Ricky,
Thank you for your honest words!
All has been noted and we appreciate the feedback given to help us improve in areas needed. We hope that when you book with us again we can provide a full service throughout by speaking with our suppliers to give the smoothest journey possible to our customers.
The ReservAway Team :)
Picked up at JKK after a late flight
Picked up at JKK after a late flight. Process was quick, car clean, and everything matched what I booked. Felt very smooth and easy.
24 December 2025
Reply from ReservAway.com
We’re really pleased to hear the rate worked well for you and that you found the online booking and pickup smooth. We always aim to make every part of the experience clear and convenient, so it’s great to know that came through for you. Looking forward to helping you again on your next trip!
The ReservAway Team :)
Prompt friendly service by a…
Prompt friendly service by a knowledgeable agent who recommended the appropriate services and didnt try to needlessly upsell.
Vehicle was clean and ready
12 December 2025
Unprompted review
Reply from ReservAway.com
Thanks for your feedback! We’re glad to hear you experienced prompt, friendly service from a knowledgeable agent who recommended the right services without pushing unnecessary extras. It’s great to know the vehicle was clean and ready for your trip. We appreciate you sharing your experience and hope to assist you again soon!
The ReservAway Team :)
I had a very stressful experience with…
I had a very stressful experience with ReservAway. Three days before my trip, my confirmed rental was suddenly canceled. When I contacted Dollar, they claimed I had canceled it myself—which was false. It took hours of back-and-forth and a supervisor's intervention to honor my original price.
1. Misleading 'Free' Cancellation: ReservAway markets 'Free Cancellation,' but they actually retain 3% of your money. You cannot legally or ethically call a service 'Free' if you are pocketing a percentage of the refund. It is a hidden fee, plain and simple. Even they charge you more for your rental get free cancellation.
2. Support Failures: Their '24/7' chat is incredibly slow. When you are at a rental desk or dealing with a canceled booking, waiting hours for a response is unacceptable. I had to solve the problem myself because their agents were nowhere to be found. When is your turn to communicate with the agent sometimes it's half an hour to answer you or more.
Final Word: The car was fine, but the system is buggy, the support is slow, and the 'Free Cancellation' is a deceptive marketing tactic. The support Agents waste of time. and there's no phone number to call them. And they don't call you back either. Location is UK
25 December 2025
Unprompted review
Reply from ReservAway.com
Thank you for your review - we’re really sorry for the stress you experienced. Your reservation should not have been cancelled so close to your trip, and we understand how frustrating that was.
Regarding cancellation, the 3% fee comes from the supplier’s policy and is shown in the detailed conditions. We also hear your concerns about slow response times and are taking steps to speed up support.
We’re sorry this experience didn’t meet your expectations, and if you’d like us to recheck your case, we’re here to help.
The ReservAway Team :)
Not the best service
Not the best service, waited 40mins in queue at terminal counter desk to be seen and then another 15-20mins to do paperwork at the terminal.
Went over to car pick office to collect car, no on at counter there for 10mins had no idea what was happening- a guys turns up at deck says hold on 1 mins which becomes 12 mins and then another guys comes along and say to the 1st guy to give me keys for the car and get me gone and that he can continue his paperwork he was doing after when no customers waiting!
Was very disorganised to say the least.
But the price I paid for the car was well worth it- car was dirty on collection through Alamo.
24 December 2025
Unprompted review
Reply from ReservAway.com
Thank you for sharing your experience. We’re really sorry about the long wait times and the disorganisation you faced at the desk - that’s not the level of service we want for our customers.
Since you booked through ReservAway, we can follow this up with Alamo on your behalf. The car should not have been handed over in that condition, and we’re happy to review the case and raise your feedback with the supplier.
We’re glad the price worked well for you, and we appreciate you taking the time to let us know what happened.
The ReservAway Team :)
Quick and easy
Security deposit was rough, but the price was right.
Quick and convenient, no notes.
12 December 2025
Unprompted review
Reply from ReservAway.com
Thank you for your feedback! We’re glad to hear the price was right and the rental was quick and convenient overall.
We understand that security deposits can feel high or unexpected. Rental companies place a deposit as a hold on your card to cover any potential damage, fuel, or extra charges etc nduring the rental period it’s not normally an extra fee kept by us or the supplier.
For many suppliers, using a credit card makes the process easier and faster to release, but some also accept other cards depending on the location and package chosen. If you ever have questions about payment requirements or deposit amounts, we encourage you to check all information at booking or reach out to us before pickup so you’re fully prepared.
Thank you again for choosing us, and we hope to see you back soon!
The ReservAway Team :)
Reply from ReservAway.com
Thank you so much for your feedback! We truly appreciate you taking the time to share your experience and look forward to helping you again soon.
The ReservAway Team :)
This was a last minute (less than 48…
This was a last minute (less than 48 hours) reservation as my original reservation was cancelled due to unavailability of the vehicle I had reserved. Dollar would not honor this reservation (said they didn’t have any cars), so I cancelled it since it was only a partial payment and I didn’t want to get charged even more. I never got my prepaid amount back.
10 December 2025
Reply from ReservAway.com
Thank you for sharing your experience. We’re very sorry for the inconvenience, especially given the last‑minute nature of your reservation.
The issue was caused by the supplier’s unexpected lack of availability, which prevented them from honouring the booking. Although this was outside of ReservAway’s direct control, we fully understand how frustrating it is to be left without a vehicle and without your prepaid amount returned.
Please rest assured that we’re on it. Our team is reviewing your case and working with the supplier to ensure your refund is processed as quickly as possible.
Thank you for your patience while we resolve this for you.
The ReservAway Team :)
The biggest scam of my life!!!!
The biggest scam of my life!!!!
On the website we’ve paid 600$ for a car, setting our nationality on ITALIAN. After the payment the confirmation mail said we had 0$ to pay on arrival. But once got there, they charged on us 1000$ more! So I talked to the customer service and got a “DEAL” and paid JUST 500€ to get the car we had already paid. You’re a scam guys and you know it. when I asked for the refund because we hadn’t had those money they’ve said they will never give us a refund.
15 December 2025
Unprompted review
Reply from ReservAway.com
Thank you for sharing your feedback, and we’re truly sorry to hear about the experience you described. This is certainly not the service we want our customers to have.
We’d really like to look into your case in detail and understand exactly what happened. If you could please share your reservation reference number, or contact us directly at support@reservaway.com, our team will be more than happy to review the situation and assist you further.
We appreciate the opportunity to make this right for you.
The ReservAway Team :)
Simple process to organise a car
8 December 2025
Reply from ReservAway.com
Thank you for your feedback. We’re pleased to hear that you found the process of organising a car simple and straightforward. We appreciate your support and look forward to assisting you again in the future.
The ReservAway Team :)
Was easy process in getting the car
Was easy process in getting the car. Was not expensive at ending.
8 December 2025
Reply from ReservAway.com
We’re pleased to hear that the car rental process was easy and that you found our pricing good value overall. We appreciate your support and look forward to welcoming you again in the future. Thank you for your feedback.
The ReservAway Team :)
Not ideal experience…
What I booked online didn’t come through to the operating company which meant I had to pay fees. Rental cost me more than was shown during the booking process.
7 December 2025
Reply from ReservAway.com
Thank you for your review. On our side the booking was confirmed correctly with the supplier, so everything should have matched. To help us understand exactly what happened, please share the breakdown of the fees you were charged and we’ll make sure everything is covered and clarified for you. You can send the details directly to support@reservaway.com.
The ReservAway Team :)
If you want to save money on car hire I…
If you want to save money on car hire I would 100% recommend ReservAway.com. So easy to use and great choice on vehicles from the top hire companies.
15 December 2025
Reply from ReservAway.com
Thank you very much for your recommendation. We’re delighted to hear that you found ReservAway.com easy to use and appreciated the wide selection of vehicles from leading car hire providers. Your support means a great deal to us, and we look forward to assisting you again in the future.
The ReservAway Team :)
Reply from ReservAway.com
We’re sorry to hear you feel disappointed. From our side, we noticed you messaged us once and we replied with the information you requested. We’d like to understand more about what went wrong, so please share the details with us at support@reservaway.com and we’ll review everything carefully.
The ReservAway Team :)
NEVER USE RESERVAWAY
My flight was delayed. The phone number given to me on the booking was incorrect so I was unable to call the car hire firm. When i arrived there were zero instructions from reservaway in the email about where to collect the car or even WHO?
No where did it mention the local provider. I had to ask around and try and find the local dealer.
Then when I finally found them they were packing up and going home. Had I been 60 seconds later they would have gone
Finally I reserved a Volvo and was given a Hyundai and told “it’s the same class”
The local staff were very friendly and helpful. Shame about reservaway
12 December 2025
Reply from ReservAway.com
Thank you for sharing your feedback. We had already provided the supplier details and coordinates by email before your arrival, but we understand travel delays can make things stressful. Cars are supplied by category, so while the model may differ, it will always be in the same class. We’re glad the local staff were helpful and we’ll keep improving our communication to make the process even smoother next time.
The ReservAway Team :)
Is legit and will save you money
Was not sure at first when making the purchase/reservation, but after going to the counter at Dollar and paying the difference, it's for real. Thanks for saving us almost half of the cost of all the other rental sites.
9 December 2025
Unprompted review
Reply from ReservAway.com
Thank you for sharing your experience. We understand that reservations can sometimes feel uncertain at first, so we’re pleased to hear that everything went smoothly at the Dollar counter and that you were able to enjoy significant savings compared to other rental sites. We truly appreciate your trust and are glad we could help make your rental more affordable.
The ReservAway Team :)
Picked up at LAX and honestly…
Picked up at LAX and honestly everything went really smooth. Car was clean, paperwork quick, staff friendly. Made the start of my trip really stress-free.
10 December 2025
Unprompted review
Reply from ReservAway.com
Thank you for your kind feedback. We’re delighted to hear that your pick-up at LAX was smooth and efficient, and that our clean vehicle, quick paperwork, and friendly staff helped make the start of your trip stress-free. We truly appreciate your support and look forward to assisting you again in the future.
The ReservAway Team :)
The car was perfect and the cost was…
The car was perfect and the cost was affordable.
11 December 2025
Reply from ReservAway.com
We’re delighted to hear that the car met your expectations and that you found our pricing affordable. We truly appreciate your support and hope to assist you again in the future.
The ReservAway Team :)
Reply from ReservAway.com
We’re very sorry to hear about the issue with your deposit. That doesn’t sound right, and we’d really like the chance to look into this further for you. Please note that ReservAway does not hold deposits directly - these are managed by the rental supplier. Our team will reach out to you directly to help sort this issue with the supplier and ensure it’s resolved.
The ReservAway Team :)
It was great experience
It was great experience
When I got the car was a different car and also has no charger for i phone, the reason I give you great was because everything was great, great price, easy ect.
The rental company dollar did change the car that I order, I was very unhappy because I was coming from Europe and my phone was not charged, i thought 100% each car has a phone that you connect your cable? Not only the car didn’t have it but also the guy said stop and purchase at the gas station?
Again I have everything i need it, the car Kia something didn’t have the area to plug the cable, it’s very sad, I couldn’t get directions, also was no service in the car so the car can help me with directions, the guy said has to be with your phone and Bluetooth.
I will not rent ever again from the dollar rental car, when I came to Miami I use for the first time a company sixth, the experience the car was 1000% great time, the car was amazing the service was awesome, I don’t understand why the dollar company did this, i truly believe is the people that they hire, they seems they didn’t care, not willing to help, i should go and get a different car but after 13 hours on the plane you can’t wait to go home.
Thank you
Arben lala
10 December 2025
Reply from ReservAway.com
Thank you for your kind words about our service and pricing. We’re truly sorry to hear about the issues you faced with the supplier’s vehicle and support. Your feedback is important, and we’ll share it with the partner to help improve future experiences.
The ReservAway Team :)
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