ReservationDesk.com Reviews 

41,916
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 22,154 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the smooth online reservation process and clear accommodation details. People frequently mention that the hotel staff members are extremely welcoming, professional, and helpful throughout their entire stays. Some reviewers were not happy with unexpected additional charges and frustrating booking errors encountered while browsing online. Customers also noted that modifying existing reservations can be quite difficult after the confirmation stage is completed. Additionally, a few individuals mentioned specific concerns regarding poor room maintenance, inadequate cleaning services, and high prices.

What people talk about most

Booking process

Users describe ambiguous interactions with booking process, as experiences vary significantly between... See more

Staff

Reviewers highlight ambiguous aspects of staff, presenting heavily divided opinions. While many consumers... See more

User experience

Reviewers mention positive feedback about user experience, noting that the platform is very easy to use and... See more

Price

People report negative experiences with price, consistently highlighting unexpected costs and inflated room... See more

Service

Customers consistently note ambiguous experiences with service. On one hand, many reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Aside from not knowing about the bar situation everything was wonderful:) stayed here for about 6 days and the front desk lady Brandi was my absolute favorite part of the entire experience. She was th... See more

Company replied

Rated 4 out of 5 stars

We went for Kavacon weekend and the rooms were big and a/c was amazing!! We had no issues and we enjoyed the cafe/market options too!!

Company replied

Rated 4 out of 5 stars

I have staid here numerous time for fishing & razor clamming. Just book direct with you rather than you paying a commission to booking.com or the like.

Company replied

Rated 3 out of 5 stars

We have been staying at this beautiful resort for the past 6 years and love it. However, during our recent 7-night stay, we had one very disappointing experience. After driving around the island all d... See more

Company replied


Company details

  1. Travel Agency

Written by the company

ReservationDesk.com is a leader in hospitality and travel, recognized by top brands across the industry. We make booking travel simple, offering a wide range of hotel options at competitive rates through trusted partnerships with multiple providers. As an online travel agency, our user-friendly platform gives travelers access to deals at over 200,000 hotels worldwide, delivering a secure reservation experience from search to confirmation. What sets us apart from other companies in the industry is our unwavering commitment to customer satisfaction. Our 24/7 support team is always available to answer questions, assist with bookings, and provide support at every step of the process. Whether you're planning a business trip, a family vacation, or a weekend escape, ReservationDesk.com is here to prioritize a personalized, reliable, and secure booking experience for every traveler.


Contact info

3.7

Average

TrustScore 3.5 out of 5

42K reviews

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3.7

All reviews

(41,916)

21,441 reviews in the last 12 months

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Rated 5 out of 5 stars

web site is very user friendly and easy…

web site is very user friendly and easy to use. Quick reservation confirmation as well.

16 September 2026
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Reply from ReservationDesk.com

Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!

Rated 1 out of 5 stars

no information

You provided me no information.

16 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at support@reservationdesk.com. We're here to help!

Rated 1 out of 5 stars

Called reservation desk.com thinking it…

Called reservation desk.com thinking it was the motel itself. 5 minutes after i got off the phone I got an email from them with roughly $200.00 additional charges that were not mentioned in my booking call. I called them back instantly and was told since he saw i had just booked it 10 minutes ago they would cancel it and i would get a call back within a half hour. after not getting a call I called back. Now they are telling me it will take 3-5 days for a review. 5 days later they are telling me it can take 10 days. 12 days later they are telling me it needs to be looked at again and to give them a few more days. I called the motel and they told me the agent from Reservation.com hung up on them when they told him it was Reservation. com error.Total ripoff company.

4 September 2026
Unprompted review
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Reply from ReservationDesk.com

Thanks for letting us know. We sincerely apologize for your experience with our customer service team and the issues you've faced with your reservation. This is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out. We're here to help!

Rated 3 out of 5 stars

The room and the hotel on general were…

The room and the hotel on general were very nice. The staff was a bit somber. Not actually unfriendly but not really inviting. I was disappointed that a $280 reservation did not include breakfast. The next day a wonderful breakfast was provided at Super 8.

13 September 2026
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Reply from ReservationDesk.com

We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, ReservationDesk.com is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.

Rated 5 out of 5 stars

The reservation software was extremely…

The reservation software was extremely user friendly.

16 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 1 out of 5 stars

Will never book with Hotels.com again.

Will never book with Hotels.com again.

16 February 2026
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Reply from ReservationDesk.com

Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at support@reservationdesk.com. We're here to help!

Rated 5 out of 5 stars

simple, easy and fast.

Simple, easy and fast to use this. Highly recommend.

16 September 2026
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Reply from ReservationDesk.com

Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!

Rated 5 out of 5 stars

They were kind 😅❤️

16 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We are happy to know one of our representatives provided excellent service while assisting you. We look forward to serving you again in the future.

Rated 1 out of 5 stars

Upcharged me

I told them that online I could get the room for $274 with fees and taxes, (damage deposit was $200), they said that they would only charge me $100 for the deposit, and the room would be $359, so total would be $459, not $474 like it would be online.. I wasn't fully thinking and booked it, not knowing that they really screwed me for $85

16 September 2026
Unprompted review
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Reply from ReservationDesk.com

Thank you for your review. We understand how frustrating changing rates can be and sincerely apologize for any inconvenience. Because room rates are dynamic, they fluctuate based on demand and availability. Please know you received the best rate available at the time of booking. If you have further questions or need assistance with your reservation, please don't hesitate to contact our support team at support@reservationdesk.com. We're here to help!

Rated 5 out of 5 stars

Quick and easy!

16 September 2026
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Reply from ReservationDesk.com

Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!

Rated 5 out of 5 stars
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Easy as Pie

The information necessary to book was all there and could be read quickly. It took no time at all to book. Good job.

16 September 2026
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Reply from ReservationDesk.com

Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!

Rated 5 out of 5 stars

Very simple and easy

Very simple and easy

16 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Easy Online Reservations

Good options and easy to book online.

16 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 5 out of 5 stars

It was very user friendly and simple.

It was very user friendly and simple.

15 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 5 out of 5 stars

Very easy to navigate.

Very easy to navigate.

16 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 5 out of 5 stars

The site is easy to navigate when I do…

The site is easy to navigate when I do not have time to call the hotel directly.

16 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 5 out of 5 stars

I had to be there for an extended stay…

I had to be there for an extended stay because my father was not doing well, and I did not know how long I would actually be staying, but they worked with me and were very accomodating and sensitive to my needs. I would definitely stay there again. It was also a beautiful setting in a residential area

5 September 2026
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Reply from ReservationDesk.com

We are happy to hear you had a wonderful experience at the hotel. Thanks for booking with us!

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