Withdraws money without permission. I have never accepted any thing except I tried to make a reservation for a resturant. Later I got a call, where I said, I didn´t want anything, and th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We subscribed by mistake. Luc who came on call was very kind and understanding. He explained more about reservGo and it's terms and conditions. He helped to cancel the subscription and initiated the r... See more
Company replied
I posted a review about Reserve Go last week charging me €50.00 for a taxi that never arrived. After posting on Trust pilot a member of ReserveGo called. Had a very pleasant conversation with him and... See more
Company replied
In Naples on vacation... I call a taxi and insert my credit card. In Italy you pay directly in the taxi but I thought it was an app like Uber. The taxi never arrived. 1 week later my Revolut card ask... See more
Company replied
3.3
Average
561 reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We subscribed by mistake
We subscribed by mistake. Luc who came on call was very kind and understanding. He explained more about reservGo and it's terms and conditions. He helped to cancel the subscription and initiated the request for refund on our request. Great service and support team.
1 November 2025
Unprompted review
Reply from Reserv Go
Hello Shankar,
Thank you very much for your positive feedback! We are delighted that our service met your expectations. Your satisfaction is our top priority, and we are happy to have been able to provide you with a pleasant experience.
We will forward your feedback to our concierge, who will be delighted to read it!
We hope to see you again soon for future reservations!
Mia from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02
Ellie was really helpful and resolved…
Ellie was really helpful and resolved my problem efficiently. She was polite and courteous.
6 November 2025
Unprompted review
Reply from Reserv Go
Hello Mhairi,
Thank you very much for your kind words! We are delighted to hear that you were fully satisfied with our service. Your satisfaction is very important to us, and we are pleased to have met your expectations.
We will pass your feedback on to our concierge — it will make them very happy!
We hope to have the pleasure of serving you again very soon!
Nicole from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02
Complete scam
I tried to pay for a taxi from southampton to my home and after booking, they said that there were none available so then used a different service. I check my bank to see that they took 50€ out of my account for a subscription i never signed up to. Never got a taxi and still paid 50€. And to make it worse, their service number is french. I’m getting a taxi in England!! Complete joke. Don’t recommend
1 November 2025
Unprompted review
Reply from Reserv Go
Hello Louis,
We are truly sorry to learn that we were unable to respond to your taxi request. We understand how frustrating that must have been for you.
At Reserv Go, we do everything we can to find the best solutions for our clients, but it is important to note that, as stated on our website, our service consists of searching for an available taxi for you. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request.
In cases where no taxi is available, one of our concierges contacts you as soon as possible to offer an alternative. We sincerely regret that this was not possible this time, and we want to assure you that we take your feedback very seriously in order to improve our service.
Your satisfaction is our priority, and we hope you will give us the opportunity to offer you a better experience in the future.
Kind regards,
Marie from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02
Missed excursion
We used this company to book a taxi from Altea to Albir. In Albir we had a trip booked with a different company to see the waterfalls.
I booked he taxi through Reserv GO last night and I was sent a confirmation email to confirm the taxi was booked and they would pick us up at 9.08 am.
Unfortunately, the taxi never arrived and we never got to go on our trip- which we had already paid for! Very Dissatisfied.
5 November 2025
Unprompted review
Reply from Reserv Go
Hello Nat,
We are truly sorry to learn that we were not able to respond to your taxi request. We understand how frustrating this must have been for you.
At Reserv Go, we do everything we can to find the best solutions for our clients, but it is important to note that, as stated on our website, our service consists of searching for an available taxi for you. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the time and location.
In situations where no taxi is available, one of our concierges will contact you as soon as possible to offer you an alternative. We sincerely regret that this was not possible this time, and we want to assure you that we take your feedback very seriously in order to improve our service.
If you were charged for a service that was not provided, please contact us and we will immediately proceed with the refund.
Your satisfaction is our priority, and we hope that you will give us the opportunity to offer you a better experience in the future.
Kind regards,
Marie from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02
I was charged 50 euros for a taxi…
I was charged 50 euros for a taxi booking that never arrived. I never agreed to subscribe for a 50 euro fee. This website is a scam. Beware!!!!
5 November 2025
Unprompted review
Reply from Reserv Go
Hello Mary,
We are truly sorry for the misunderstanding related to the use of our concierge service.
At Reserv Go, our team of personal assistants, available 7 days a week, supports you and helps you with all your reservations: from restaurants to taxis, including hotels, trips, shows, and much more!
We do everything we can to make our customers’ daily lives easier by advising them and saving them time through the tasks we handle for them. We take care of everything!
Our service begins with a 3-day trial period at €0.01, after which it continues with a subscription that can be canceled at any time and is above all covered by a satisfaction-or-refund guarantee!
The subscription details are clearly stated on our website. This information is also accompanied by a checkbox to confirm your consent. Additionally, in order to avoid any inconvenience, we send SMS messages and emails upon registration to restate our terms and remind you of the full scope of our services.
However, we would like to inform you that our subscription is satisfaction-guaranteed or your money back. We have taken note of your request for a refund, and we kindly ask you to contact us so that we can locate your account and proceed with your request.
Our customer service team will be happy to respond as quickly as possible and will call you back if you are unavailable.
Sincerely,
Lou from Reserv Go
Email : contact@reserv-go.com
Téléphone : 01 89 71 69 02
This company is a scam
This company is a scam. Whilst on holiday in Spain, I tried to book a restaurant on line and was directed to do so through Reservego. They wanted me to register to book a table, which I did. During the process the site wouldn’t accept my password despite fulfilling the criteria so I gave up. I notified them. They then sent me an email saying they had resolved a software fault and I was now registered.I booked the restaurant through their site with my debit card which said they would debit 1 cent. I thought this was ok because some restaurants like to have your debit/credit card in case of no shows.
As I was no holiday I wasn’t checking my emails regularly. On 6/10/25 I was checking my mail and saw that on 02/10/25 I had been sent an email saying I had 3 free days membership and would then be charged €50 per month. Why would anyone want to pay €50 per month just to book the occasional restaurant?
I noticed that Reservego had deducted 1 cent from my debit card.
I sent Reserve a mail to withdraw my membership immediately. And received a reply the same day cancelling my membership as requested.
On 07/10/25 Reservego deducted €49.99 from my bank without my authority.
I have since sent 4 emails to them requesting they return my €49.99 but have not received a refund nor have I received any reply from Reservego.
2 October 2025
Unprompted review
Reply from Reserv Go
Hello Julian,
We are truly sorry for the misunderstanding regarding the use of our concierge service.
At Reserv Go, our team of personal assistants, available 7 days a week, is here to assist you with all your reservations — from restaurants to taxis, as well as hotels, trips, shows, and much more!
We do everything we can to simplify our clients’ daily lives, providing advice and helping them save time through the tasks we handle for them. We take care of everything!
Our service begins with a 3-day trial period for €0.01, followed by a subscription that can be canceled at any time, and most importantly, is satisfaction guaranteed or your money back!
The subscription details are clearly stated on our website. This information is also followed by a checkbox to confirm your consent. In addition, to avoid any inconvenience, we send SMS and email notifications upon registration to remind you of our terms and the scope of our services.
However, please note that our subscription is satisfaction guaranteed or your money back. We have taken note of your refund request, and we kindly ask you to contact us so we can locate your account and process your request.
Our customer service team will be happy to respond as quickly as possible and will call you back if you are unavailable.
Kind regards,
Lou from Reserv Go
Email : contact@reserv-go.com
Téléphone : 01 89 71 69 02
I never got a taxi as stated none…
I never got a taxi as stated none available then I find they have charged me £43. My bank stopped it but they continued trying to take it
When you go on a taxi booking site your there to book a taxi. NEVER IN MY LIFE have or or ever thought I would have to read terms and conditions small print just to book a taxi. SCAM SCAM SCAM
28 October 2025
Unprompted review
Reply from Reserv Go
Hello Tracy,
We are truly sorry for the misunderstanding regarding the use of our concierge service.
At Reserv Go, our team of personal assistants, available 7 days a week, is here to support and assist you with all your bookings — from restaurants and taxis to hotels, trips, shows, and much more!
We do everything possible to make our clients’ daily lives easier by offering advice and saving them time through the tasks we handle on their behalf. We take care of everything!
Our service begins with a 3-day trial period at €0.01, followed by a subscription that can be canceled at any time and is, above all, covered by a satisfaction or refund guarantee!
The subscription details are clearly stated on our website. This information is also accompanied by a checkbox to confirm your consent. Finally, to avoid any inconvenience, we send SMS and email notifications upon registration to reiterate our terms and remind you of the scope of our services.
However, we would like to remind you that our subscription is covered by a satisfaction or refund guarantee. We have taken note of your request for a refund, so we kindly ask you to contact us so that we can locate your account and process your request.
Our customer service team will be happy to assist you as soon as possible and will call you back if you are unavailable.
Kind regards,
Lou from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02
Bad experience
In Naples on vacation... I call a taxi and insert my credit card. In Italy you pay directly in the taxi but I thought it was an app like Uber. The taxi never arrived. 1 week later my Revolut card ask to confirm €50 payment for this concierge service. Of course said no and card was blocked by Revolut directly. No clear info at all.
P.S. I must add that they have attentive customer service. I was contacted and they apologized for the inconvenience and assured me that they will improve their communication rules.
15 October 2025
Unprompted review
Reply from Reserv Go
Hello Betti,
We are sincerely sorry to learn that we were unable to fulfill your taxi request. We understand how frustrating this must have been for you.
At Reserv Go, we do everything we can to find the best solutions for our clients. However, it’s important to note that, as stated on our website, our service consists of searching for an available taxi on your behalf. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the time and location.
In cases where no taxi is available, one of our concierges will contact you as soon as possible to offer an alternative. We sincerely regret that this was not possible this time, and we want to assure you that we take your feedback very seriously in order to improve our service.
If you were charged for a service that was not provided, please contact us, and we will immediately issue a refund.
Your satisfaction is our top priority, and we hope you will give us the opportunity to provide you with a better experience in the future.
Kind regards,
Marie from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02
REFUND
I posted a review about Reserve Go last week charging me €50.00 for a taxi that never arrived. After posting on Trust pilot a member of ReserveGo called. Had a very pleasant conversation with him and he apologised and said my "membership"would be cancelled and I would receive a refund. The refund has been paid. Thank you.
17 October 2025
Unprompted review
Reply from Reserv Go
Hello Michael,
A big thank you for your kind words!
We are delighted to hear that you were fully satisfied with our service. Your satisfaction is very important to us, and we’re happy to have met your expectations.
We’re passing along your feedback to our concierge, who will be very pleased to hear it!
We hope to have the pleasure of serving you again very soon!
Nicole from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02
A scam - beware.
Signed me up without my permission and charged me £43 pounds. Be very careful when booking through these charlatans.
17 October 2025
Unprompted review
Reply from Reserv Go
Hello Richard,
We sincerely apologize for any confusion regarding our concierge service.
Easy Rsv aims to provide you with a personal assistant available 7 days a week to help you with all your bookings — taxis, restaurants, hotels, trips, shows, and much more according to your needs.
Every day, we help our clients by reducing the time they spend making reservations and by offering them advice to simplify their daily lives.
We offer you the opportunity to try our services during a 3-day trial period for €0.01, before continuing with a monthly subscription that can be canceled at any time — and of course, comes with our satisfaction or money-back guarantee!
The details of the subscription are clearly and repeatedly stated on our website, notably through a checkbox to ensure your consent. Furthermore, to avoid any confusion, we send SMS and email notifications upon registration to remind you again of our terms and services.
However, please rest assured that our subscription can be canceled at any time. To locate your account and proceed with the cancellation, please contact us.
Our customer service team will be happy to respond to your requests as soon as possible and will call you back if you are unavailable.
Kind regards,
Nora from Easy Rsv
Email: contact@easy-rsv.com
Téléphone: 01 89 71 69 04
Benidorm taxi
I have now made contact and had a full refund, many thanks for your help. Hopefully other holiday makers dont make same mistakes. I found this website when trying to book a taxi in benidorm, on Friday 17th October. Charged me 0.01 which i assumed was just to make sure I was human. Cause said I had to pay driver. After 25 minutes they still hadnt found me a taxi so i cancelled request.I got home yesterday to see I've had 43 pound taken out of my account for a subscription service, which id never use, in England we have uber. Trying to contact to get refund but unfortunately I dont spk french.
17 October 2025
Unprompted review
Reply from Reserv Go
Hello Graham,
Reserv Go offers you a personal assistant available 7 days a week to help you with all your reservations: restaurants, taxis, hotels, trips, shows, and much more.
We are truly sorry for the inconvenience you experienced with your taxi ride. We understand that waiting can be frustrating.
Since we do not have access to the details of your case, it is possible that a taxi did not arrive as expected. In this case, please do not hesitate to contact us immediately so that we can find a replacement taxi for you.
Without notification from you, we cannot be informed of such issues.
We therefore encourage you to contact us so that we can resolve the problem, ensure everything has been properly handled, and, if necessary, attempt to compensate for the inconvenience.
Our customer service team is available to respond to your requests as quickly as possible and will call you back if unavailable.
Kind regards,
Marie from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02
Beware as soon as you see Reserv go
Like many other reviewers I thought I was booking a restaurant via my mobile phone and now find that I am down to pay this Company £30 per month. A complete scam!
19 October 2025
Unprompted review
Reply from Reserv Go
Hello Sandy,
We are truly sorry for the misunderstanding regarding the use of our concierge service.
At Reserv Go, our team of personal assistants — available 7 days a week — is here to assist you with all your bookings: from restaurants and taxis to hotels, trips, shows, and much more!
We do everything possible to make our clients’ daily lives easier by advising them and saving them time through the tasks we handle on their behalf. We take care of everything!
Our service begins with a 3-day trial period for €0.01, after which it continues with a subscription that can be canceled at any time and is covered by a satisfaction or money-back guarantee.
The subscription details are clearly stated on our website. This information is also accompanied by a checkbox to confirm your consent. Additionally, to avoid any inconvenience, we send SMS and email notifications upon registration to remind you of our terms and the range of our services.
However, we would like to remind you that our subscription is satisfaction guaranteed or your money back. We have taken note of your refund request, so we kindly ask you to contact us so we can locate your account and process your request.
Our customer service team will be happy to respond as quickly as possible and will call you back if you are unavailable.
Kind regards,
Lou from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02
Misleading scam
This site is misleading and does not make it clear what they are doing. I was debited £49 three days after trying and failing to book a taxi in benidorm.
The sheer volume of similar reviews on this page saying the same thing (but note they don’t publish these same reviews on their own website…) shows despite what their many protests they are misleading. I’d like to know what action they plan to take to make this more clear.
16 October 2025
Unprompted review
Reply from Reserv Go
Hello Josh,
We are truly sorry for the misunderstanding regarding the use of our concierge service.
At Reserv Go, our team of personal assistants, available 7 days a week, is here to assist and support you with all your reservations — from restaurants and taxis to hotels, trips, shows, and much more!
We do everything we can to make our clients’ daily lives easier by offering advice and helping them save time through the tasks we handle on their behalf. We take care of everything!
Our service begins with a 3-day trial period for €0.01, followed by a subscription that can be canceled at any time, and most importantly, comes with a satisfaction or your money back guarantee!
The subscription details are clearly stated on our website. In addition, this information is accompanied by a checkbox to confirm your consent. Finally, to avoid any inconvenience, we send SMS and email notifications upon registration to reiterate our terms and remind you of the range of services we offer.
However, please don’t worry — our subscription can be canceled at any time. To locate your account and proceed with the cancellation, please contact us.
Our customer service team will be happy to respond to your requests as quickly as possible and will call you back if temporarily unavailable.
Kind regards,
Marie from Reserv Go
📧 Email: contact@reserv-go.com
📞 Phone: 01 89 71 69 02
SCAM SCAM SCAM SCAM
SCAM SCAM SCAM SCAM.
DO NOT USE THIS SERVICE.
They’ll fail to help you with your initial query then charge you £50 3-days later and claim it’s a concierge service.
Trust me this was not mentioned at any point/place when I tried for a taxi.
They rely on operating in the dark and one-upping people.
Do not use them.
7 October 2025
Unprompted review
Reply from Reserv Go
Hello Joseph,
We are sincerely sorry to learn that we were unable to fulfill your taxi request. We understand how frustrating this must have been for you.
At Reserv Go, we do our utmost to find the best solutions for our clients, but it’s important to note that, as stated on our website, our service consists of searching for an available taxi on your behalf. Unfortunately, we cannot guarantee that a taxi will always be available at the time of your request, depending on the hour and location.
In cases where no taxi is available, one of our concierges will contact you as soon as possible to offer an alternative. We sincerely regret that this was not possible this time, and we want to assure you that we take your feedback very seriously in order to improve our service.
If you were charged for a service that was not provided, please contact us, and we will proceed with an immediate refund.
Your satisfaction is our top priority, and we hope you will give us the opportunity to provide you with a better experience in the future.
Kind regards,
Marie from Reserv Go
📧 Email: contact@reserv-go.com
📞 Phone: 01 89 71 69 02
Very misleading - avoid
Very misleading company. I thought I was booking a restaurant but had actually subscribed to a concierge service I never wanted. Thought I was securing the restaurant booking by giving debit card details. Beware. This is a very dubious company
16 October 2025
Unprompted review
Reply from Reserv Go
Hello Elizabeth,
We are very sorry to hear this experience.
Reserv Go offers you a personal assistant available 7 days a week to help you with all your reservations: restaurants, taxis, hotels, travel, shows, and much more.
Our service begins with a 3-day trial period at €0.01, followed by a monthly subscription. You can cancel at any time, and we offer a satisfaction or money-back guarantee!
The subscription details are clearly stated on our website and are highlighted at each step of the registration process, including a checkbox for confirmation. We also send SMS messages and emails each day following your subscription to remind you of our terms and to present our service.
Regarding the restaurant reservation:
We are truly sorry to hear that we were unable to fulfill your restaurant reservation request. We completely understand your disappointment and share your frustration.
At Reserv Go, our mission is to simplify your bookings by finding the best available options. It is important to note that, as stated on our website, you made a reservation request with us, not a direct booking. The confirmation of the reservation depends on the restaurant’s availability.
When we receive a request, we do everything possible to obtain a quick response from the restaurant. However, we cannot guarantee availability until the restaurant confirms the reservation. We sincerely regret that it did not work out this time and take your feedback very seriously to improve our service in the future.
Our subscription includes a satisfaction or money-back guarantee. We therefore encourage you to contact us so we can resolve the issue, ensure everything has been handled properly, and, if necessary, find a way to compensate for the inconvenience.
Our customer service team is available to respond to your requests as quickly as possible and will call you back if unavailable.
Sincerely,
Marie from Reserv Go
Email: contact@reserv-go.com
Phone: 01 89 71 69 02
Seems like a scam
Very shady company. Thought I was putting in my card details to book a restaurant and then they tried to charge me £42.99 three days later.
Thankfully my bank blocked the payment as it was flagged as suspicious.
Really not clear at all and very shady practices.
2 October 2025
Unprompted review
Reply from Reserv Go
Email : contact@reserv-go.com
Phone : 01 89 71 69 02
Hello,
We sincerely apologize for any possible confusion regarding our concierge service.
With Reserv Go, you benefit from a personal assistant available 7 days a week to help you with all your bookings: restaurants, taxis, hotels, trips, shows, and much more.
Our mission is to save you time and simplify your daily life through personalized support and recommendations tailored to your needs.
The subscription begins with a 3-day trial offer for only €0.01, followed by a monthly subscription that you can cancel at any time. We also offer a “satisfaction or your money back” guarantee for complete peace of mind.
All subscription details are displayed transparently on our website, including a checkbox to confirm your consent.
For clarity, we also send SMS messages and emails at registration to remind you of the terms and introduce our services.
Please feel free to contact our customer service with any questions or to request a refund. We are here to respond promptly, and if needed, a member of our team will get back to you directly.
Kind regards,
Jade from Reserv Go
Email : contact@reserv-go.com
Phone : 01 89 71 69 02
Reply from Reserv Go
Email : contact@reserv-go.com
Téléphone : 01 89 71 69 02
Bonjour Alix,
Merci beaucoup pour votre commentaire élogieux ! Nous sommes ravis d'apprendre que notre service a été à la hauteur de vos attentes. Votre satisfaction est notre priorité, et nous sommes enchantés d'avoir pu vous offrir une expérience positive.
Au plaisir de vous revoir prochainement pour d'autres réservations !
Marie de Reserv Go
Email : contact@reserv-go.com
Téléphone : 01 89 71 69 02
Consultant really professionnel and…
Consultant really professionnel and patient. Very comfortable experience with her. It's very complicated to find a reservation in my region and she managed to do it!
Thanks again!
16 February 2025
Unprompted review
Reply from Reserv Go
Email: contact@reserv-go.com
Phone number: 01 89 71 69 02
Hello,
Many thanks for your kind words! We are delighted to hear that you were fully satisfied with our service. Your satisfaction is important to us, and we are delighted to have met your expectations.
We will pass on your feedback to our concierge, who will be extremely pleased!
We look forward to serving you again soon!
Nicole from Reserv Go
Email : contact@reserv-go.com
Phone : 01 89 71 69 02
I'm really satisfied with the service…
I'm really satisfied with the service because I accidentally subscribed to a monthly service that I didn't need and the agent told me that they would refund my money.
31 January 2025
Unprompted review
Reply from Reserv Go
Email: contact@reserv-go.com
Phone number: 01 89 71 69 02
Hello,
Thank you very much for your kind comment! We're delighted to hear that you were completely satisfied with our service. Your satisfaction is very important to us, and we are delighted to have met your expectations.
We hope to see you again soon for new bookings!
Marie from Reserv Go
Email : contact@reserv-go.com
Phone number : 01 89 71 69 02
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.