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Reposit Reviews 

2,663
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Customers are really happy with this company, finding the user experience simple, easy, and straightforward, appreciating the process's efficiency. People frequently highlight the service as an excellent alternative to traditional upfront deposits, easing financial pressure during moves. The staff and team members are often praised for being helpful, considerate, and providing fantastic support with clear communication. However, some customers noted concerns regarding payment and customer service. Reviewers mentioned the service could be more costly than traditional deposits due to fees, with some reporting unexpected deductions or automatic payment issues. A few people experienced communication difficulties, stating responses were ignored or it was hard to speak to a representative, causing uncertainty.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently describing it as clear, easy to use, and... See more

Service

Customers had positive experiences with service, describing it as excellent, easy, and efficient. Many... See more

Payment

People report ambiguous experiences with payment, with some consumers finding the process smooth and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with a repost payment in place of deposit, was quite smooth as it saves me extra cash which I could use in furnishing my new home. Also the service provided through the process was excel... See more

Rated 5 out of 5 stars

This is a fantastic way for people like my daughter who can't afford to move because of huge deposits that landlords want, so to being able to do the Reposit means she can now move & is now up to whe... See more

Rated 5 out of 5 stars

This is our first time using Reposit and it was a big help not to have to fork out for a massive deposit, using Reposit actually made our move feasible! I'm a little sceptical of how the move out will... See more

Company replied

Rated 5 out of 5 stars

Reposit was straightforward and easy to use. It saved me from having to pay a much higher deposit upfront, which has been a big help given the current cost of living. A really useful service that take... See more

Company replied


Company details

  1. Insurance Agency

About Reposit

Written by the company

Reposit is the UK's best deposit alternative provider.

We provide better value for tenants, more cover for landlords and a smoother tenancy deposit process for letting agents.

We've been revolutionising rentals since 2016 and work with hundreds of letting agents to provide thousands of deposit alternatives to landlords and tenants.

As the cost of renting continues to increase in the UK, tenants are faced with cash rental deposits that are simply unaffordable. whilst landlords find themselves with charges or rent arrears that go beyond the typical 5 weeks rent.

Reposit solves both challenges for tenants and landlords alike. Tenants pay a non-refundable fee of just one week's rent* whilst landlords are covered up to 8 weeks in the even of damages or rent arrears.

Our product is insurance-backed and we're regulated by the FCA and protected by the FSCS, so landlords can be completely comfortable that their payouts are protected.

Whether you're an agent, landlord or tenant you can get in touch with us today to find out more.

*Subject to a minimum of £150 Reposit For Agents Reposit For Landlords Reposit For Tenants

Contact info

Goodbye, tenancy deposits

Say hello to Reposit, the smart alternative to cash deposits

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(2,663)

917 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple easy and quick

Simple easy and quick, also a big help for finances during moving home

19 June 2026
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Reply from Reposit

Hi Stephanie,

Thank you for taking the time to share your thoughts, we're glad to hear the process was easy and quick for you!

Rated 5 out of 5 stars

The team at REPOSIT are amazing

The team at REPOSIT are amazing , no question is ever too much for them. Communication is superb , whether email or phonecall. Highly recommend.

22 June 2026
Unprompted review
Reposit logo

Reply from Reposit

Hi Gary,

Thank you for your review, we're so pleased to hear that you've had such a positive experience with the Reposit team.

Providing excellent support and clear communication is incredibly important to us, so it's wonderful to know that our team has been responsive and helpful!

Rated 5 out of 5 stars

Positive move to Reposit

We are a letting agent and have recently moved to Reposit. We have seen a significant uptake in landlords offering the deposit free option. We have also just completed our first claim which went through without a hitch. It's been a really positive move for us. Katie was incredibly helpful throughout.

22 June 2026
Unprompted review
Reposit logo

Reply from Reposit

Hi Eleanor,

Thank you for your feedback, we're delighted to hear that moving to Reposit has been such a positive experience for your agency.

It's also great to hear that Katie made such a positive impact, we'll be sure to pass on your kind words!

Rated 4 out of 5 stars

Nais property

Nais property

15 June 2026
Reposit logo

Reply from Reposit

Hi Amrat,

Thank you for taking the time to share your feedback, if you would like to get in touch with hello@reposit.co.uk to tell us any further comments, we’d be happy to hear from you.

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Reposit. The whole process was smooth, professional, and easy to understand from start to finish. The team was responsive, helpful, and always willing to answer any questions I had promptly. Their service was efficient, transparent, and gave me confidence throughout the process. It's clear that customer satisfaction is a priority, and they go the extra mile to ensure a positive experience. I would highly recommend Reposit to anyone looking for a reliable and hassle-free service.

17 June 2026
Reposit logo

Reply from Reposit

Hi Yannick & Edina,

Thank you for taking the time to share such a positive review. We're delighted to hear that you had an excellent experience with Reposit and that you found the process smooth and easy to understand from start to finish!

It's great to know that our team was able to give you confidence throughout the process and answer your questions promptly.

Rated 5 out of 5 stars

I found the reposit acheme a great…

I found the reposit scheme a great alternative. Saving money when first moving in.

16 June 2026
Reposit logo

Reply from Reposit

Hi Sue,

Thank you for leaving this review, we're glad to hear you've been able to save money when you moved!

Rated 5 out of 5 stars

Reposit make life and rent easy

Reposit make life and rent easy, as am able to you what could have served as deposit for other things

13 June 2026
Reposit logo

Reply from Reposit

Hi Opeyemi,

We’re glad to hear you’ve had a great experience, thank you for the review!

Rated 5 out of 5 stars

Very easy to use and set up takes the…

Very easy to use and set up takes the hassle out of having to pay a full deposit
Maybe advertise a bit more as when I tried to ask around if anyone else had used it no one had seemed to have heard of it only by reading reviews myself on Google did I feel comfortable using it however apart from that excellent experience

16 June 2026
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Reply from Reposit

Hi Colum,

Thank you for taking the time to share your thoughts, your comments regarding additional advertising will definitely be passed onto our relevant teams!

Rated 4 out of 5 stars

it was great

16 June 2026
Reposit logo

Reply from Reposit

Hi Chris,

Thanks for this review, if you would like to get in touch with hello@reposit.co.uk to tell us what we can do to make your experience 5* we’d be glad to hear from you.

Rated 4 out of 5 stars

All very smooth

12 June 2026
Reposit logo

Reply from Reposit

Hi Beverley,

Thank you for the review, if you would like to get in touch with hello@reposit.co.uk to tell us what we can do to make your experience 5* we’d be happy to hear from you!

Rated 4 out of 5 stars

Simple to use

Simple to use

12 June 2026
Reposit logo

Reply from Reposit

Hi there,

Thank you for leaving this review, if you would like to get in touch with hello@reposit.co.uk to tell us what we can do to make your experience 5* we’d be happy to hear from you.

Rated 5 out of 5 stars

Proactive and professional thanks Jennie

Jennie sorted everything out in a timely and proactive way. She apologised and was sympathetic to the issues we had had and was entirely professional throughout.
This had been an ongoing issue for weeks that wasn't being addressed and she sorted it in less than an hour!

16 June 2026
Unprompted review
Reposit logo

Reply from Reposit

Hi Amanda,

Thank you for taking the time to leave this review, we’re so glad to hear Jennie was able to resolve your query swiftly and professionally - we'll make sure she receives this feedback!

Rated 4 out of 5 stars

Good process

15 June 2026
Reposit logo

Reply from Reposit

Hi David,

Thank you for the review, if you would like to get in touch with hello@reposit.co.uk to tell us what we can do to make your experience 5* we’d be happy to hear from you.

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