Dion was extremely helpful in getting my truck fixed. The shop had done nothing to my truck for 2 months but once I reached out and Dion got ahold of the situation things finally started happening!
Company replied
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See what reviewers are saying
RepairPal really helped me with an ugly situation I had with a shop trying to scam me and charge me a whole bunch of money that was in violation of their repair pal agreement. Once I got on the phone... See more
Company replied
When my car did not start, I didn't know how to proceed. I went on Carmax.com to search my first step and Lori chatted with me and helped me confirm my warranty, tow service and set an appointment wit... See more
Company replied
Allen at Repair Pal was my direct contact. He is always professional and so helpful when informing me about the process of getting my vehicle serviced and the details of my warranty. I plan to contin... See more
Company replied
Company details
Written by the company
RepairPal is the leading provider of auto repair and maintenance information to consumers. Our RepairPal Certified shop network helps you find a repair shop you can trust, and our RepairPrice Estimator ensures you never pay more than you should. We als...
Contact info
2261 Market Street #4705, 94114, San Francisco, United States
- feedback@repairpal.com
- repairpal.com
4.7
Excellent
103 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you so much everything was…
Thank you so much everything was seamless! Plus the repair shop is only 20 minutes from where I live!
11 September 2025
Unprompted review
Reply from RepairPal, Inc.
That makes us happy to hear! Reach back out anytime Barry!
Quick replies and lots of information.
9 September 2025
Unprompted review
Reply from RepairPal, Inc.
Thanks for the review Andrea!
Quick response
Quick response. Repair appointment scheduled within 5 minutes of starting the chat.
29 August 2025
Unprompted review
Reply from RepairPal, Inc.
So great to hear Rebecca! Thanks for the review.
Car Service Appointment/Questions Answered
Nyasha helped with any questions I had and she responded in a reasonable time frame. She was great!
29 August 2025
Unprompted review
Reply from RepairPal, Inc.
Nyasha is a star! We're happy to hear she was able to help with any questions that you had. Thanks MiYanna!
Nyasha was friendly and courteous.
Nyasha was friendly and courteous.
30 August 2025
Unprompted review
Reply from RepairPal, Inc.
Thanks for leaving Nyasha a wonderful review, Senthil!
Reply from RepairPal, Inc.
Hi Sarah! Thank you for taking the time to leave a review. We're happy you had a positive experience with Nyasha!
Great and fast.
21 August 2025
Unprompted review
Reply from RepairPal, Inc.
Thank you for the review, Patrick!
Very easy to make an appointment
The agent was friendly, polite & very helpful; made the process easy & my appointment was made in just a couple of moments.
21 August 2025
Unprompted review
Reply from RepairPal, Inc.
Hi Melanie! Thanks so much for the wonderful review. So glad to hear the process was easy!
Wonderful Service
Got all the info/help I needed. Exceptional service by Nyasha
14 August 2025
Unprompted review
Reply from RepairPal, Inc.
We're so happy to hear about your experience with Nyasha - we think she's exceptional too! Thank you for the review, Kim.
very easy to work with and efficient
very easy to work with and efficient
16 May 2025
Unprompted review
Reply from RepairPal, Inc.
We're so happy to hear that Shannon! Thanks for the review.
Luca was very pleasant and helpful
Luca was very pleasant and helpful. He assisted me in making an appointment for the first time, provided my warranty information so I didn't have to search for it, and answered question in regard to the process.
9 May 2025
Unprompted review
Reply from RepairPal, Inc.
We're thrilled to hear your review Joya! We hope that we get to help you out next time you need an appointment.
This service was very convenient and…
This service was very convenient and fast.
8 May 2025
Unprompted review
Reply from RepairPal, Inc.
Thanks for the lovely review Nicole! We get so much joy from making our customers happy.
Luca was very informative and helpful
7 May 2025
Unprompted review
Reply from RepairPal, Inc.
Hi Bri! We can't wait to share this review with Luca. So glad he was able to help you.
Make an appointment
This morning I needed to make an appointment for my car and Lucas was prompt in helping me.
1 May 2025
Unprompted review
Reply from RepairPal, Inc.
SO happy to hear Luca was able to help book an appointment for you! Thanks so much for the wonderful review.
quick response very helpful!
28 April 2025
Unprompted review
Reply from RepairPal, Inc.
We're happy we were able to help, Shan! Thanks so much for the wonderful review.
Quick and knowledgable
24 April 2025
Unprompted review
Reply from RepairPal, Inc.
Thanks for the five stars Ronnell!
My representative was very helpful
My representative was very helpful, straight to the point. Took care of me and booked my car appointment within a few seconds.
8 April 2025
Unprompted review
Reply from RepairPal, Inc.
Thanks so much for the great review, Tana! We're really glad to hear your rep was helpful and got everything sorted quickly for you. We always aim to make things easy and stress-free.
my time and patient with me while i gather information
patient understand my needs
8 April 2025
Unprompted review
Reply from RepairPal, Inc.
Thanks so much, Rebecca! We're really glad we could be there for you and that you felt understood. Let us know if you need anything else!
Great Service
Straight forward and simple interaction with the repair team, and got me an appointment quickly. Just overall super happy with the CarMax experience
5 April 2025
Unprompted review
Reply from RepairPal, Inc.
Thanks for the great review, Michael! We're so glad to hear everything went smoothly with the repair team and that you had a great experience with CarMax. We appreciate you taking the time to share your feedback!
Mr. Smith
Mr. Smith was a blessing. He helped me until, I was able to get the money together. I can't think of his first name. I think it was Thomas Smith. Try to see his first name. I would recommend anyone to go to him for coverage.
4 April 2025
Unprompted review
Reply from RepairPal, Inc.
Thanks so much for the kind words, Yulonda! We're really glad Mr. Smith was able to help you out when you needed it most. If you ever need anything else or have questions down the road, we’re always here to help. Thanks again for the recommendation!
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