I contacted Rentumo customer support regarding an issue with my account. The support team responded and assisted in resolving the situation. I appreciate their help in handling the matter.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rentumo has a range of houses to choose from and you can try the initial discount price to see if it works for you. I had some challenge and reached out to the customer service. They were quick to res... See more
I tried Rentumo while searching for rentals and found it useful overall. It’s nice to be able to see listings in one place and keep track of new options without too much effort. The site is easy to... See more
Company replied
The website was very easy to handle. Upon searching for a place/city you want to rent, you can easily access the filters where you can manage your budget and size of the property you are looking for.... See more
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Company details
About Rentumo.nl
Written by the company
Van studio’s tot gezinswoningen, Rentumo.nl maakt zoeken en contact leggen eenvoudig: alles op één plek. Begin je huizenjacht vandaag nog met Rentumo! 👇
Ontdek alle woningen
From studios to family homes, Rentumo.nl makes searching and connecting easy: all in one place.
Ready to start your search for a new home? 👇
Discover all listings
Contact info
Netherlands
- info@rentumo.nl
- rentumo.nl
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Help with cancellation (efficient!)
Had an issue with the subscription cancelling and Moniek helped me cancel it and get money back too. Very nice
23 April 2025
Unprompted review
Reply from Rentumo.nl
Hi Channelle,
Great to hear everything was handled efficiently and that you’re happy with the support — thank you for your kind words! 😊
Kind regards,
Team Rentumo.nl
Reply from Rentumo.nl
Thanks a lot for your kind words! Great to hear you find the site convenient to use 😄
Team Rentumo.nl
Robbers, Do not buy subscription from Rentumo !!
they are stealing your money even you cancelled your subscription before trial period expired, they still charge 39.99€ from your account, Dont subscribe to this website, they are robbers, they do not refund my money, first time I subscribed to this website at 27 March, and they offered me trial period 4 days 4 € , then I cancelled before its expired , a few days passed, when I logged in again , I saw that another offer with the same price 4days 4€ , I used it again and I cancelled again at 6 april before it’s expired , One week after 13th April they have charged money from my account while I already cancelled one week before and while I don’t have any subscription , I didnt use any subscription from them and i cancelled before trial period ended, they do not even respond to me via email they do not support, it is their system fault and they do not accept that, they do not help me, after providing proofs, when my bank seen that evidences, they refunded my money back, use credit cards for this kind of situations otherwise you cannot get your money back, especially like this rentumo, never support you about anything, you have to fix it with your bank support, so my friends I don’t want anyone have a bad experience like me so please stay away from this website, I will never ever use their website and I will share this everywhere, so other people do not get scam
13 April 2025
Unprompted review
Reply from Rentumo.nl
Dear Enes,
We reached out to you, and in our system, we see that you have not been charged the monthly subscription fee of €39.99 on the email address you provided. This is because you successfully cancelled your subscription on time.
If you were charged, it’s possible that multiple accounts were created—perhaps due to using different email addresses or a typo during sign-up.
Our customer service team is actively trying to assist you, but it seems you're not accepting our support. If there is an active subscription under a different email, we would really like to help you cancel it. However, we’ll need a bit more information from you to locate that account.
We’re here to help and are sorry to hear about your experience with Rentumo.
Warm regards,
Team Rentumo.nl
Thanks for help
16 April 2025
Unprompted review
Reply from Rentumo.nl
You're very welcome! 😊
If you need anything else during your search, feel free to reach out, we're always here to help!
Tean Rentumo.nl
Reply from Rentumo.nl
Thank you for your review! 😊
Great to hear you find the app helpful in your housing search. Wishing you the best of luck finding the perfect place — let us know if we can help with anything along the way!
Team Rentumo.nl
Good service
15 April 2025
Unprompted review
Reply from Rentumo.nl
Thank you for your review! 😊
Glad to hear you’re happy with the service — we’re always here if you need anything during your housing search!
Team Rentumo.nl
Very helpful website to find available…
Very helpful website to find available property in Groningen
15 April 2025
Reply from Rentumo.nl
Thank you so much for your review! 😊
Great to hear that Rentumo helped you find available properties in Groningen. We’re happy to make your housing search easier and faster.
If you need anything else or have more cities in mind, we’re here to help!
Team Rentumo.nl
The customer service is very good
11 April 2025
Unprompted review
Reply from Rentumo.nl
Thank you so much for your kind words! 😊
We’re really happy to hear you’re satisfied with our customer service. If there’s ever anything else we can help you with, don’t hesitate to reach out!
Team Rentumo.nl
great platform for anyone looking for housing in the Netherlands!
I really liked using Rentumo.nl! What stood out to me was how easy it is to navigate. With just one click, you're taken directly to the original website where the room/studio is listed. From there, contacting the landlord is super simple and straightforward. The whole process saves time and makes the search much more efficient. Overall, a great platform for anyone looking for housing in the Netherlands!
11 April 2025
Reply from Rentumo.nl
Wow, thank you so much for your kind and detailed review! 🙌
We’re really happy to hear that you found Rentumo easy to navigate and time-saving — that’s exactly what we aim for! Making the rental search process smoother and more efficient means a lot to us.
Wishing you the best of luck with your housing search (or congrats if you've already found a place!). Let us know if we can help with anything else!
Team Rentumo.nl
immediate issue resolution
Of course i forgot to cancel my sub!! Moniek was there to resolve the issue ASAP. Thank you!!!
7 April 2025
Unprompted review
Reply from Rentumo.nl
Dear Georgina,
So great to hear this, thank you! 😊
We totally get that forgetting to cancel can happen to anyone – glad I could help you out quickly. If you need anything else during your search, don’t hesitate to reach out again!
Team Rentumo.nl
Very excellent customer service!
Very excellent customer service!! I had some trouble with my subscription and to my great satisfaction I was helped just a few hours later! Moniek from customer service was incredibly nice and caring and made sure to help me right away. I couldn’t be happier with the outcome!
10 April 2025
Unprompted review
Reply from Rentumo.nl
Hi Melissa,
Thank you so much for your lovely review! We’re really happy to hear that you felt well taken care of and that your issue was resolved so quickly. That’s exactly what we aim for! 😊
Kind regards,
Team Rentumo.nl
Everyone that helped me was extremely…
Everyone that helped me was extremely nice and every experience I had was pleasant!
6 April 2025
Unprompted review
Reply from Rentumo.nl
Hi Francisca,
Thank you so much for your kind words! We’re really happy to hear that your experience with us was so positive 😊
Kind regards,
Team Rentumo.nl
It was great!
7 April 2025
Reply from Rentumo.nl
Dear Tamar,
Thank you for your kind review! We’re happy to hear you had a great experience with Rentumo.
Team Rentumo.nl
Reply from Rentumo.nl
Beste,
Dankjewel voor je enthousiaste bericht! Heel fijn om te horen dat je zo tevreden bent.
Team Rentumo.nl
Monique was very helpful!
3 April 2025
Unprompted review
Reply from Rentumo.nl
So nice to hear – thank you! 😊 We’ll make sure she sees your message. She’s always happy to help! ✨
Team Rentumo.nl
Very good and useful i really liked…
Very good and useful i really liked this site and the customer service is perfect.
12 March 2025
Unprompted review
Reply from Rentumo.nl
Thank you for your review! Great to hear you liked the site and that you’re happy with our customer service 😊
Team Rentumo.nl
Good communication and very helpful…
Good communication and very helpful staff.
I was searching for apartment a long time but I finally found a solution for my problems. Thank you Rentumo Team!
30 March 2025
Unprompted review
Reply from Rentumo.nl
Thank you for your kind words! We’re happy to hear you found a solution and that our team could help you along the way. Best of luck in your new place! 😊
Team Rentumo.nl
The service with Moniek was great
The service with Moniek was great! 10/10 experience !!!
3 February 2025
Unprompted review
Reply from Rentumo.nl
Thank you so much, Bia! 😊
We’re thrilled to hear you had such a great experience — a 10/10 means a lot to us! If there’s anything you ever need, we’re always happy to help.
Team Rentumo.nl
Reply from Rentumo.nl
Dank je wel, Aziz! 😊
Geweldig om te horen dat je zo tevreden bent met onze service. We staan altijd klaar om te helpen als je nog iets nodig hebt!
Team Rentumo.nl
Early response and fast updates for new…
Early response and fast updates for new opportunities.
19 March 2025
Unprompted review
Reply from Rentumo.nl
Thank you for your great review! 😊 We’re glad to hear you appreciate our fast responses and updates on new opportunities. If you ever need any assistance, feel free to reach out. Happy house hunting! 🏡
Team Rentumo.nl
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