Rentoza 

I'm so disappointed in this company I had subscription with them finished my subscription also paid buyout fees but they still billing me and even threatening me for not paying and the debt will be escalated debt department and if you not paying for the service they quick to call on the same day you supposed to be paying but now as im done with my subscription they threatening me to go to my work place what for and the sad part their email nolonger works and their WhatsApp number is not working

Rentoza is a scam, I took an IPhone 11 subscription with the in 2024 and paid the buy out price that I was given, 2026 June they blocked my device and they are no where to be found, I've tried email, WhatsApp, Facebook with no response I'm stuck with a blocked phone that I paid 12000.00 for. Rentoza I a scam people must stay as far away as possible from these scamers.

I subscribed with Rentoza on the 31/01/2026 to date I haven't received anything from them I have been sending emails that they respond after 2 weeks this guys are a scam I have cancelled their subscription to date I haven't received my money, they have poor customer service they don't even care about the customers so I feel I have been scammed by this so called company.

Horrible and non- existent customer service. Ordered a Samsung phone on 24 April and cancelled the same day. Since then its been a battle to get my money refunded. Sent countless emails and whatsapp messages without getting any replies. I’ve reported this matter to the consumer ombudsman. Someone must hold this company accountable

Rentoza doesn't deserve any stars! I cancelled my order over 2 months ago and still have not received my refund. They owe me R490. It has now been over 2 months and still no answers.

i have received a phone with battery issues, reported but no one is assiting me.

Unauthorized debits on my acc

A bunch of scammers,ordered in December 2025 still no delivery or refund.worst customer service

I am beyond disappointed with Rentoza and the way they handle customer service, especially when it comes to refunds. My experience has been nothing short of frustrating, stressful, and completely unacceptable.

It has now been over two months since I requested my refund, and I am still waiting with absolutely no resolution. Every time I follow up, I get the same generic responses, empty promises, and no actual progress. There is no transparency, no accountability, and no clear communication from their support team.

What makes this even worse is the complete lack of urgency or care shown toward customers who are simply asking for their money back. A refund should not take this long, and customers should not have to constantly chase a company for updates. It feels like once they have your money, assisting you becomes the lowest priority.

The most frustrating part is that they cannot provide any proper feedback or even a realistic timeline. Instead, I am left in the dark, repeatedly asking for updates and getting nowhere. This level of poor service is incredibly disappointing, especially from a company that promotes convenience and flexibility.
Based on my experience, I cannot recommend Rentoza to anyone. If you value clear communication, reliable service, and efficient customer support, I would strongly advise thinking twice before dealing with them. Waiting two months for a refund with no real assistance is unacceptable and has completely destroyed my trust in this company.

6weeks later I am still waiting on my refund. They ask for payment before even knowing if they have the product just to say no stock but also no refund given. I requested a refund immediately and still no feedback these people are scammers don't deal with them

Never again. If you value your money and wish to receive what you pay for do not trust Rentoza.
I placed an order with them paid over R1900 immediately just to have their system malfunction automatically decline me and it has been well over the 14 days of waiting for my refund. Repeated emails just get ignored promises of getting back to me , we are nearing a month still no reference, no refund just excuses if I'm lucky.

This company is terrible I would not recommend buying into their scam. My husband ordered a gaming console for our boys early November 2025 delivery was supposed to take 45days only for them to inform us the delivery is delayed and they couldn’t tell us when delivery will happen. We decided to cancel and up until now still have not received our refund even after numerous emails and WhatsApp’s. I DO NOT RECOMMEND RENTOZA!!!!

I am writing this out of absolute frustration. Today marks the 21st day since my refund was due for Order #235889
​According to Rentoza’s own official policy, refunds are supposed to be processed within 6 to 12 days. They have completely breached their own terms. What is worse is the total lack of customer service—I have sent formal emails and tried reaching out via their communication channels, and I am being completely ignored.

​It is completely unacceptable for a company to hold a customer's money indefinitely while refusing to provide a response, a Proof of Payment (POP), or an Acquirer Reference Number (ARN).
​I have already initiated a formal complaint with the Consumer Goods and Services Ombud (CGSO) and am lodging a dispute with my bank to force a chargeback.

​Rentoza Management: Do not reply to this with a generic, automated template telling me to use your support channels. Look up Order #235889 immediately, have a manager contact me, and process my payout today.

This company is the worst when it comes to service. I cancelled an order over a month ago and they took my money and is refusing to pay ne back. Proper scammers !!!

Dear Rentoza Management,

I am writing to formally express my dissatisfaction with the service I have received regarding my order placed on 10th February 2026, for the Everlast Blaze Treadmill, with order number 234941. Despite being informed of a 30-day lead time to procure local stock, the agreement has been breached in several ways.

* Firstly, there has been a failure to keep me updated. I have not received any information about stock availability issues or the product delivery date, especially after the 30-day lead time had lapsed. Additionally, there have been no updates from Rentoza at all, forcing me to constantly follow up via email. The advertised WhatsApp and Facebook channels have proven ineffective in obtaining any response.
*
* Secondly, the treadmill has not been delivered, and I have not been provided with any estimated time of arrival for the stock. There has been a general failure to respond on all platforms.

I am particularly concerned about this situation as I have already paid the first instalment, yet there has been no delivery of the item. I would like to bring this matter to your attention, as it is unacceptable for a company to continue serving clients in this manner.

I am currently awaiting a callback from your management to discuss this issue further and to seek a resolution.

Timeline of Events:
- Ordered: 10th February 2026
- Expected delivery date according to lead time: 2nd Week of March 2026
- Number of response emails received from Rentoza: 4
- Number of follow-up emails sent to Rentoza: 10
- Total days elapsed: 104 days

I look forward to your prompt attention to this matter.

WHERE IS MY ORDER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Placed an order#235111 all the way in February 2026, till date no communication or update. Their website has a WhatsApp number of which they always promise to connect you to an agent but they never do. Tried Facebook and I was told I should get my order on the 11th of May, Today is the 15th and still no update or communication from them, yet the were very active when and calling me non-stop when I hadn't gone through with the order, They were willing to assist with the challenges I was facing. As soon as they have your money they forget you even exist. You send out emails but they never respond; they just log a ticket and leave it at that.

Worst service ever! I can never recommend this company to anyone because there is honestly nothing good about them

I had a very bad experience with Rentoza. After I asked for a buy out they didn't do it then still deducted every month thereafter. I contacted Nozi Zondi at Rentoza via watsapp. Nozi was the only one that assisted me by get my buy out certificate and she helped me with the refund on money they deducted. I have send several emails with no response from there support department neither the accounts department. I am very very pleased with Nozi Zondi. She handle the customers very good. She even phoned me several times. Thank you Nozi

They rejected my application after they had taken payment it's been over 3montgs waiting for my refund, they keep saying it's been escalated. DO NOT DO BUSINESS WITH THESE SCAMMERS

The service is absolutely horrific , been trying to get assistance since 01.05.2026 , also had to cancel my first order and still waiting for thar refund, then replaced the order of which they took the deposit and now I'm getting NO ASSISTANCE what so ever - not on email Nor on whatsapp , and there is no number that actually goed through to them...

Great product and wonderful customer service....