When you need to view items you pan 1 EUR but than you can not unsubscribe, no e-mail about subscription arrived in e-mail client, you can not log -in. And than they charge you 40 EUR - looks like ma... See more
Company replied
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Review summary
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Based on these reviews
Rentola is a classic scam which bets on you never noticing the 39 euros out of your bank account every 28 days. They do not inform you about any payments being made, they do not send you emails abou... See more
Company replied
Today I woke up with R750 gone from my account, after numerous emails that I want my subscription to be cancelled because I'm no longer making use of the website. I honestly need someone to do somethi... See more
Company replied
A complete nightmare! Rentola offered a one-week trial subscription, which I accepted. They charged me immediately, but none of the landlords I contacted ever replied. When I tried to cancel the su... See more
Company replied
Company details
Written by the company
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
Denmark
- info@rentola.com
- rentola.com
2.3
Poor
654 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Abhinav was very helpful in resolving…
Abhinav was very helpful in resolving my problem i had with my account
15 April 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hi Viorel,
Thank you for your kind feedback! We’re delighted to hear that Abhinav was able to assist you and resolve your issue.
We’ll be sure to pass on your appreciation — it means a lot to our team.
Kind regards,
Rentola Team
That's a scum.
That's a scum.
They charge you with unexpected 40$ payment after some time i already forget about it and do not using it.
Added some hidden condition in terms&conditions which you are not aware of when creating 1$ account.
And now they act like they don't understand what is wrong. Just a scummers.
Subscription is not possible to cancel, they continue to invoicing you.
That's just unacceptable.
13 April 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hi,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating and concerning this situation must be.
Our subscription terms, including the transition from trial to full membership, are outlined during sign-up and in the confirmation email received. However, we’d like to review your account, the charges, and the cancellation issue you mentioned to clarify what happened.
We’ve requested your details via Trustpilot’s secure system so our support team can contact you directly, verify the situation, and assist accordingly.
Kind regards,
Rentola Team
It's a scam
It's a scam. Many houses are incorrectly addressed to show up on oyur filters. Charge 1€ for a contact number. Automatically goes to a subscription of 39€ ( it's written in small print for you don't notice)
30 March 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Hugo,
We are sorry to hear about your negative experience and the frustration regarding our subscription model and listing accuracy.
To clarify, Rentola acts as an aggregator, collecting data from various external sources to provide a market overview. We do not manually alter addresses; however, we rely on the data provided by the original listing sources. Regarding the subscription, the transition from the €1 trial period to the standard monthly rate is not hidden; it is stated in the terms and conditions that must be actively reviewed and accepted during the registration process to ensure transparency.
We take your feedback seriously and would like to investigate the specific listings you mentioned. We have requested your details through Trustpilot’s secure system and are currently waiting for your response so that we can look into your account and assist you further. As soon as we receive this information, our support team will be able to review your case and work toward a resolution.
Best regards,
Rentola Team
I had an issue with an unexpected subscription charge from Rentola…
I had an issue with an unexpected subscription charge from Rentola, which I didn’t realize was active after the trial period ended. As a student, the €40 fee was quite significant, especially since I barely used the service.
I contacted customer support and was assisted by Abhinav, who handled my case professionally and with understanding. Even though the invoice was initially unpaid and subject to recovery, Abhinav made an exception and cancelled it for me.
I really appreciate Abhinav’s help and the quick, fair resolution he provided. It turned a stressful situation into a positive experience.
Great customer support — thank you, Abhinav!
17 March 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Mona,
Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience with our customer service.
We’re glad our team could provide a professional and understanding resolution to your situation. Providing helpful and fair support is a top priority for us, and it’s wonderful to know that we could turn a stressful moment into a positive experience for you. Your review is greatly appreciated and encourages us to continue providing a reliable service for all our users.
Thank you for your patience, and we wish you the very best with your studies and your future housing search!
Best regards,
Rentola Team
Late Replies, Misleading Charges
I signed up for a free trial on Rentola, but when the trial ended I was automatically charged €39 without any confirmation, even though I paid with Apple Pay. The fact that the trial converts into a subscription is not clearly highlighted during the sign-up process and can easily be missed.
During the trial I did not receive any useful responses from property owners, so the service was not helpful for me. I also submitted a refund inquiry and initially received no response.
However, after following up and leaving a review, the support team eventually got in touch and processed a full refund, which I have now received. I appreciate that the issue was resolved, but the overall experience could be improved in terms of transparency and response time.
12 March 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Victoria,
Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during your search and with the subscription process. We understand how important transparency is, and we appreciate you giving us the chance to make things right.
We are pleased that we could connect with you directly to address these concerns. Your feedback as an aggregator user is invaluable to us as we work to improve our platform and the quality of our listings.
Since receiving your contact details via Trustpilot, we have been in touch and have already processed your refund. You should see the funds in your account shortly, if you haven't already. If you need anything else, please don't hesitate to reply to our last email.
Best regards,
Rentola Team
FRAUD!!
FRAUD!!! I am extremely frustrated and disheartened by the recent experience I had with Rentola. I was charged £35 without any prior confirmation, and now I find myself unable to cancel the transaction. This situation is utterly unacceptable and feels like a clear case of fraud. My attempts to reach out to Rentola via email have been unsuccessful, and there is no phone number available for direct contact. I urge others to exercise caution when dealing with this company.
18 March 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Ruta,
We are sorry to hear about your frustration regarding the charges and the difficulty you have experienced reaching us.
To clarify, our service begins with a trial period that automatically continues at the standard rate unless cancelled, as outlined in the terms and conditions accepted during registration. While the system requires an active payment method to maintain a subscription, you can cancel at any time through your profile settings to prevent further charges. Once cancelled, no further debits will occur, and you can also request full data deletion via our contact form.
We take your feedback regarding transparency and user control seriously and handle all inquiries through our website’s contact form to ensure they are processed correctly. We have requested your contact details through Trustpilot’s secure system multiple times to resolve the situation, but you have not responded or provided the necessary information. This makes it difficult for us to assist you, but our customer service team remains ready to help if you choose to get in touch.
Best regards,
Rentola Team
Misleading Trial and Difficult to Remove Payment Details
I had a very bad experience with Rentola.
The subscription model feels very fishy. I initially paid RM5 for what looked like a trial, but there was no clear reminder or notification before they charged RM190 automatically for a subscription. This kind of billing practice is misleading.
Another major issue is that the website does not allow users to remove their stored credit card information. You can only edit the card details, but there is no option to delete the payment method completely. This makes the platform feel unsafe and gives users very little control over their own billing information.
Overall, the website seems designed in a way that makes things difficult for users rather than transparent and user-friendly. I would strongly advise others to read the terms carefully before signing up.
11 March 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Yann,
We are sorry to hear about your experience and the frustration regarding our subscription model and payment settings.
We would like to clarify that our service begins with a trial period, and the terms—including the automatic renewal at the standard rate if not cancelled—are presented during the registration process and require active confirmation. We provide this information upfront to ensure transparency regarding the transition to a full membership.
Regarding your concerns about payment details, while the system requires an active payment method to maintain a subscription, you can cancel your membership at any time through your profile settings to prevent further charges. Once a subscription is cancelled, no further debits will occur. Additionally, if a user wishes to have all their data permanently deleted from our system, they can request this through our customer service contact form, and we will process it accordingly.
We take your feedback regarding transparency and user control seriously, and we are constantly working to make these processes more intuitive for our users. We have requested your contact details through Trustpilot’s secure system multiple times to resolve the situation, but you have not responded or provided the necessary information. This makes it difficult for us to assist you, but our customer service team remains ready to help if you choose to get in touch.
Best regards,
Rentola Team
Bad actuality of housing supply
Bad actuality of housing supply, not an actual service, just a way to harvest subscription money of the plebs, if you try to resist payment for their inadequate service you wil get a meet and greet with their wholesome third party debt collectors, enjoy
2 March 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Mika,
We are sorry to hear about your negative impression of our service and the frustration regarding our listings and billing process.
As a rental aggregator, we pull listings from various external sources to provide a broad overview of the market. Because the housing market moves incredibly fast, availability can change rapidly, and we do our best to keep our database as current as possible.
Regarding your concerns about subscriptions and payments, our terms—including the transition from a trial to a standard membership—are presented during registration and must be actively accepted. We only involve third-party services as a last resort when terms are not met, but our goal is always to resolve issues directly with our users first.
We have requested your contact information through Trustpilot’s secure system so that we can look into your specific account and the issues you've raised. However, as you have not yet provided these details, we are currently unable to investigate your case or assist you further. Please provide the requested information so our customer service team can review your situation and work toward a resolution.
Best regards,
Rentola Team
Searched for an apartment and…
Searched for an apartment and registered for the free trial. It helped me a lot as I reached out to many lanlirdords
1 January 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Milton,
Thank you so much for the 5-star review!
We are thrilled to hear that our platform was helpful in your apartment search and that the trial allowed you to connect with so many landlords. Facilitating these connections is exactly what we strive for, and it’s great to know you made the most of the tools available.
We wish you the best of luck with your new home!
Best regards,
Rentola Team
I had an issue with a subscription…
I had an issue with a subscription renewal that I wasn’t expecting, but the team at Rentola responded quickly and professionally. Cristiana personally reviewed my case, explained everything clearly, and arranged a full refund as a goodwill gesture even though I hadn’t used the service after renewal.
Their customer support was excellent, understanding, fair, and resolved the matter promptly. I’m happy with how it was handled and would recommend them to others.
Thanks again.
22 February 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Bongani,
Thank you so much for your kind words and for sharing your positive experience with our support team!
We are thrilled to hear that your case was handled quickly and professionally. While we always strive for transparency regarding our subscription terms, we are happy that our team was able to provide a fair solution and resolve the matter to your satisfaction as a gesture of goodwill.
Your recommendation means a lot to us, and we are glad we could help. Thank you for choosing our platform!
Best regards,
Rentola Team
Have taken hundreds of pounds from me
Although apparently I have a free subscription they have taken £35 out of my account for months and do not respond to my emails or my calls. I have currently lost hundreds of pounds to this scam and there seems to be nothing I can do to stop it! If anyone has any advice I would be very grateful
20 February 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Becky,
We are deeply concerned to read about the financial situation you've described. We take reports of unauthorized or unexpected charges very seriously and want to help you resolve this immediately.
Please be aware that our service typically begins with a trial period that transitions into a standard subscription if not cancelled. However, if you are seeing charges but your account shows as "free," it is possible that a duplicate account exists or a subscription was started using a different email address.
Regarding your attempts to contact us, our customer service team strives to answer all inquiries promptly. We have requested your information through Trustpilot’s secure system so that we can locate the specific account causing these charges and investigate your history. Since you have not yet provided these details, we are currently unable to take action on your behalf.
Please provide the requested information or respond to our outreach so we can stop any further charges and address your refund request. We are committed to making this right for you.
Best regards,
Rentola Team
Today I woke up with R750 gone from my…
Today I woke up with R750 gone from my account, after numerous emails that I want my subscription to be cancelled because I'm no longer making use of the website. I honestly need someone to do something ASAP!
17 February 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Siyakholwa,
We’re sorry to hear about your experience and understand how concerning it must be to see a charge after requesting cancellation.
If a cancellation request was submitted, it is important to verify the exact timing in relation to the renewal date, as subscriptions renew automatically unless cancelled before the next billing cycle. That said, we absolutely want to review this urgently for you.
We have requested your details via Trustpilot’s secure system. Please respond there as soon as possible so our support team can investigate your account, confirm the subscription status, and assist you further.
Best regards,
Rentola Team
Shocking!
Hi everyone,
Please be aware that Rentola has 3 sister companies so you can be conned into subscribing and trying to unsubscribe to 3 different websites
When I saw the massive amount come off my account, I knew I had canceled only to receive this email.....shocking!!!!!
"Thank you for your messages
I see that you have 3 accounts with us. Here is their current status:
Your account on rentola.com is a free account with no active subscription. The screenshot you shared is of this account. I had deleted this account on 26 December but you created it again on 14 February (you cannot view the website if you dont sign in)
Your account on findallrentals.com was cancelled on 16 December, and currently, this is a free account with no active subscription.
Your account on findallrentals.co.za is still active and has now been cancelled. You can still use its premium features till the end of the current billing cycle on 13 March 2026.
rentola.com, findallrentals.com, and findallrentals.co.za are sister sites that target different markets and have different subscriptions. We also have other sister sites, such as rentola.no, rentola.fi, rentola.de, and others.
I can confirm you have no pending subscriptions and you'll not be charged going forward.
We understand your concern regarding the premium charge for the subscription. When you signed up, you agreed to an ongoing subscription, which is why it was automatically renewed at the end of your trial period. This information was provided to you during registration and in the subscription confirmation email.
To avoid being charged for the next period, cancellations must be made before the renewal date. Since your cancellation request was made after the renewal date and time, we are unable to offer a refund"
If I could give minus stars I would. All I wanted to do is verify the understated pricing for rental. I made sure I canceled, what i thought to be only one website "Rentola" and cancelled within the stated time. They have no only conned me but lost a potential client. Please use familiar Estate Agents websites as they are free and without risk 🙏
I will be using more social media platforms to make sure this doesn't happen to anyone else!
17 February 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Michelle,
We’re sorry to hear how frustrated and upset you are about this situation.
Each of our country-specific domains and partner platforms operates with its own account system and subscription. If registrations are completed on different domains, separate accounts and subscriptions can be created, and each must be cancelled individually within the respective account before the renewal date.
We understand that this can be confusing, especially if you believed you had cancelled the only active subscription. Please note that access to a website requires registration, but a registered (free) account is not the same as an active paid subscription.
We take concerns about billing and transparency seriously. If you would like us to review the full timeline of your registrations, cancellations, and charges once more, we are happy to do so.
We requested your information through Trustpilot’s secure system, but as we have not received any details from you, we are currently unable to investigate your case or your account history. Should you choose to provide this information, our support team will be ready to look into this matter and confirm everything clearly for you.
Best regards,
Rentola Team
Unauthorised charges without consent…
Unauthorised charges without consent thought the subscription was cancelled via unsubscribe tab :( Request to refund goes unanswered by the company.
13 February 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We’re sorry to hear that you feel this way about your experience.
If a subscription is cancelled through the account, no further renewals should occur. If you believe charges were processed after you unsubscribed, this is something we would need to review carefully based on the exact cancellation date and billing cycle.
We also take concerns about unanswered refund requests seriously and would like to look into this for you.
We requested your information through Trustpilot’s secure system, but as we have not received any details from you, we are currently unable to investigate your case or your account. Should you choose to provide this information, our support team will be ready to look into this matter and assist you directly.
Best regards,
Rentola Team
It's a scam
It's a scam. Scammers.
They charged me 5RM which was small, so I paid. They saved my card details...all the listings were fake...all fake agents, none of them responded...after few days suddenly out of the blue attempted to charge 190RM.. Thankfully I had security switched on, so it was not debited. But I couldn't figure out how to delete my card details, I tried many times to delete, it wasn't deleting. Changing my card was the only option left.
4 February 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear about your frustration, but we would like to clarify how our platform and subscription model operate to ensure there is no misunderstanding.
Regarding the charges: Rentola is a subscription-based service. The transition from the initial trial to an ongoing recurring subscription is clearly stated on our payment page before any card details are entered. This information is also detailed in our Terms and Conditions and in the welcome email sent immediately upon registration. The charge is an automated process designed to maintain uninterrupted access to our premium features.
Regarding the listings: Rentola is a property aggregator that collects listings from thousands of sources. While we strive for accuracy, response times are managed by the individual landlords or agencies. If you encounter an unresponsive listing, please use the "Report" button so our team can investigate and maintain the quality of our results.
Regarding your card details: For billing continuity, card details remain linked to an active account. However, once a subscription is cancelled via your profile settings, all future billing attempts stop immediately.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Monthly subscription scam
Rentola is a classic scam which bets on you never noticing the 39 euros out of your bank account every 28 days. They do not inform you about any payments being made, they do not send you emails about any interesting listings: they want you to forget they exist, so you continue making payments.
Anyone who has the time to do so should file a complaint about them to the ECC.
2 February 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear that you are disappointed with your experience, but we would like to clarify how our service is designed to support house hunters.
Regarding the subscription, we aim for full transparency. The transition from the trial to the recurring membership is clearly stated on our payment page before any details are entered, in our Terms and Conditions, and in the welcome email sent immediately upon registration. We also provide a 24/7 self-service cancellation option in your profile settings so that users remain in full control of their subscription at all times.
Regarding the value of our service, we certainly do not want our users to forget about us! We provide a "Search Agent" tool specifically designed to send automated email alerts for new listings that match your criteria. If you aren't receiving these, we recommend checking your notification settings or your spam folder to ensure you are getting the full benefit of your membership or by contacting our support team so we help help set this up for you the best possible way.
We requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Best regards,
Rentola Team
Customer service was professional and…
Customer service was professional and efficient in resolving my issue.
1 February 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
Thank you for the 5-star review! We are very pleased to hear that our customer service team was both professional and efficient in resolving your issue.
We know that when you have a question or a concern, a quick and clear resolution is key. Providing a high standard of support is a top priority for us, and your feedback lets us know we’re on the right track.
Thank you for choosing Rentola, and we wish you the best of luck with your housing search!
Best regards,
Rentola Team
Hi, I recommend use this site as they have very good service and support
Hi.
I really like service in rentola. I would like very big thanks to Abhinav who helped me a lot with subscribtion and premium membership. Thanks a lot, Abhinav, I really appresiate it.
30 January 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Varvara,
Thank you so much for your wonderful review! We are thrilled to hear that you are enjoying the Rentola service.
It’s great to know that Abhinav was able to provide the support you needed with your subscription and premium membership. We take pride in making sure our premium users get the most out of our tools, and we will be sure to pass your "very big thanks" directly to him—it will surely make his day!
We truly appreciate your kind words and are happy to have you as part of our community.
Best regards,
Rentola Team
Wow they stole our money! EDIT: payed back
EDIT: They did refund the money-but be careful with them anyways, I suggest you use a single-disposable virtual card if you need the service.
Wow. We paid 1 euro fee, cancelled the subscription in time and they still took 40 euros! Thieves! Be careful!
We only discovered today, because NO EMAIL arrived about the second payment!
31 January 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello,
We are sorry to hear about this experience, and we understand how frustrating it is to see a charge you weren't expecting.
Once a cancellation is fully finalized, our system immediately stops all future renewals. If you notice a charge after cancelling, it is typically due to the cancellation process not being completed to the final confirmation step, or perhaps a second active subscription under a different email address.
Regarding the notification, we send a welcome email immediately upon sign-up that outlines the subscription terms and renewal dates. While we do not send separate invoices for each automated renewal to avoid clogging our users' inboxes, all payment information is available within your account profile.
Thank you for providing your details through Trustpilot’s secure system, which allowed us to reach out to you directly via email.
We were glad to have the opportunity to clear up any doubts you had and are pleased that we could work together toward such a fair and positive resolution. Our goal is always to ensure our users feel supported, and we truly appreciate your openness in letting us help fix this for you.
Thank you again for choosing our service!
Best regards,
Rentola Team
After all great service!
21 January 2026
Unprompted review
Reply from Rentola.com - Making property search smarter
Hello Fleur,
Thank you so much for the 5-star review! We are delighted to hear that you found our service to be great in the end.
Our goal is to make the housing search as smooth as possible, and it’s always rewarding to know that we’ve succeeded in helping our users. If you ever need assistance in the future, please don’t hesitate to reach out.
Best regards,
Rentola Team
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