I was well aware of being charged $65 at the end of the trial period but I must say, it WAS very confusing to complete to do?!? With that part of your question met, the rest immediately followed suit... See more
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See what reviewers are saying
This website is just a money grab useless info you can easily get for free. Complete rip off, stole my money well after I canceled my account and unsubscribed.🖕🖕🖕
Company replied
I think your customer service is great. I issued a complaint that I had been wrongly charged and detailed what happened to Ron who eventually helped me get a partial refund while explaining to me the... See more
Company replied
I have subscribed from the website to find an apartment & paid $2 for trial period of 7 days. After finding a suitable apartment from other property agents, I would like to cancel the subscription, ot... See more
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Company details
Written by the company
Looking for your next rental property? Rentola is your best choice! At Rentola, we make it easy for tenants and landlords to connect, helping you find your ideal home quickly and efficiently. Whether you’re searching for an apartment, house, or room, Rentola offers a wide range of rental properties to suit every budget and lifestyle. With listings available on your chosen location, our platform makes your search effortless and gives you the best opportunity to secure your perfect rental. Need help or have questions? Our friendly support team is here to guide you every step of the way. You can reach us easily through Rento, our virtual assistant found on our FAQs, or by filling out the contact form in the T&Cs on our website. At Rentola, we strive to make your rental journey simple, transparent, and completely stress-free.
Contact info
3.2
Average
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer support
The customer support did a great job. They resolved my issue in 24 hours which is admirable considering how much they have to deal with everyday.
7 March 2024
Unprompted review
Reply from Rentola.ca - Making property search smarter
Dear Luka,
Thank you for your thoughtful review! We're thrilled to hear that our customer support team could swiftly resolve your issue within 24 hours. We appreciate your understanding of the challenges they face daily. If you ever need assistance in the future, don't hesitate to reach out. Your satisfaction is our priority!
Best regards,
FindAllRentals.ca
THIS IS A SCAM
THIS IS A SCAM. Please stay away from this website. I wanted to find an apartment. In the fast life we have, I did not mind them taking 2$ for the service. However, this is a trick to get you to provide your card information and also agree to terms (which anyone rarely reads) for them to take 55$ in a week as a monthly subscription. If they were genuine they would warn you via email a day or 2 before the charge. Please stay away from them for peace of mind.
On the same day I was charged 55$ I immediately cancelled the subscription and emailed Rentola to return my money. They seem to have an automated reply that says the 55$ is in their terms and conditions. I then wrote this review on Trustpilot to warn others. Only then did Rentola email me basically trying to take down my comment which I refused. After a series of emails the lady offered to return half the money which I also refused and instead contacted my credit card company about this fraud. Thankfully, the credit card campany has accepted my claim and I will get a full refund from Rentola. This shows that I was right and Rentola was wrong. What if Rentola's terms had said the subscription fee is 1000$ or 10,000, or 1,000,000$? Does that mean that by clicking 'I accept' I would be indebted to them that much? Just clicking I accept but not consuming any of your services should be enough grounds to fully refund my money especially if I cancel the same day. Rentola you are wrong and a fraud causing so much pain for your greed.
26 November 2023
Reply from Rentola.ca - Making property search smarter
Hello ,
Thank you for taking the time to write us your feedback.
We’re sorry you aren’t satisfied with our service.
When creating a subscription with us, it costs a lower amount in the intro period - afterwards you are charged standard price for each subscription period until you choose to cancel the subscription. This is brought to your attention when you register and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a confirmation email with the terms and condition clearly stated.
If you do not wish to continue the premium membership, you can cancel anytime via your account settings or by contacting customer service.
We have been in contact with you via email and offered you a solution which you did not accept.
Best regards
Rentola.ca
Hi,I just wanted to tell that Yasmine…
Hi,I just wanted to tell that Yasmine from support services made a miracle for me and I’m incredibly thankful for her! Professional work!
3 November 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hi Alina,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Yasmine has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
Rentola.com
I think your customer service is great
I think your customer service is great. I issued a complaint that I had been wrongly charged and detailed what happened to Ron who eventually helped me get a partial refund while explaining to me the terms on which the charge was made. He was kind, professional, and patient, and thanks to him I received the partial refund yesterday.
17 October 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Dear Connoisseurs,
Thank you for sharing your experience with our customer service. We're pleased to hear that Ron provided you with great assistance in resolving the issue of the wrongful charge. We take pride in our team's professionalism and their dedication to helping our customers.
If you have any more questions or require further assistance, please feel free to reach out. We're here to help, and your satisfaction is important to us.
Thank you for choosing our services, and we look forward to serving you again in the future.
Best regards,
Rentola.ca team
Rentola helped with the searching…
Rentola helped with the searching process and made things a lot easier! Would definitely recommend!
22 September 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Dear Ashley,
Thank you for leaving a positive review! We are thrilled to hear that Rentola made your searching process easier. Your recommendation means a lot to us and we appreciate your trust in our services.
We hope to assist you again in the future.
Kind regards,
Rentola Team
HARDCORE SCAMMERS!
SCAMMERS! DO NOT ENTER YOUR CREDIT CARD INFO, OR YOU WILL BE CANCELLING YOIR CREDIT CARD!
14 September 2023
Reply from Rentola.ca - Making property search smarter
Dear valued customer,
Thank you for your review. We apologize for any inconvenience you may have experienced. We take these allegations seriously and assure you that the security of our customers' information is of the utmost importance to us.
We requested your contact information because we want the chance to address the problem you're encountering and enhance your experience with us. Regrettably, we haven't received any contact details from you.
Please don't hesitate to reach out to us through our website, where our customer service team is available to assist you.
Kind regards,
Rentola.ca Team
Returns
I didn't read the terms and conditions of my subscription to rentola.ca and they started charging my account. I contacted rentola for help and Rohn was very attentive and kind to me and helped me solve the problem. Thank you Rohn for your help, you helped me a lot. P.S. Always read the terms of your subscription carefully and you will not be in an awkward position. If you need to find a place to live quickly, check out rentola.ca
19 July 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Dear Jenya,
Thank you for your feedback!
We're glad to hear that Ron was able to assist you effectively with your subscription concern.
We appreciate your reminder to always read the terms and conditions carefully.
Also, we're pleased to hear that you had a positive experience with Rentola.ca when searching for a new place to live.
Thank you for choosing Rentola.ca!
Kind regards,
Rentola Team
I don’t find any benefit with rentola
I don’t find any benefit with rentola. I canceled my account and got the confirmation from them but that are keep trying to charge $55 on my credit card.
Follow up from my previous review.
I contacted Rentola by email (you can find it in the faq) and Ron helped solve the problem. It’s good now. Thank you Ron
5 September 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Dear Linda,
We apologize for any inconvenience you've experienced, and we appreciate your feedback. We requested your contact details to reach out and assist you with resolving the issue you've encountered, specifically the unauthorized charge attempt.
Please rest assured that our team is committed to addressing your concerns and ensuring this matter is resolved to your satisfaction. If you have any additional information or questions, please feel free to share them with us, and we will work diligently to assist you further.
Your satisfaction is important to us, and we're dedicated to rectifying this situation promptly.
Kind regards,
Rentola Team
NEVER.
don’t use this. 90% of the properties are fake and they hid how much you will ACTUALLY pay for this pretty well. seriously just use kijiji this is a waste of money. edit. judging by the other review posted after mine i will be calling my credit card company in the morning to inform them of this unauthorized $55 charge they are trying to make. DONT DO THIS THEY WILL TRY TO TAKE YOUR MONEY FOR NO GOOD REASON.
this business is absolutely desperate for me to change this review. news flash i won’t. they shouldn’t need their customers to check if their adds are scams, they should be doing this before they even allow them to be posted. stop contacting me this is just making me more mad about the absolutely poor service this website provides.
29 August 2023
Reply from Rentola.ca - Making property search smarter
Dear Bailee,
Thank you for sharing your feedback with us. We apologize for any negative experience you may have had with our platform. We would like to investigate this matter further and help resolve any unauthorized charges that may have occurred. We have sent you an email but unfortunately we have not received a reply from you.
If you have any further questions or concerns, please don't hesitate to contact us. Your satisfaction is important to us, and we're committed to addressing your feedback and improving our service.
Best regards,
Rentola.ca Team
The step/phase-structured company/website
I came across this company while being in desperate search of an urgent rental place for me and my husband. The website seemed to be very helpful with our this need. As per this website, in order to be able to contact the landlords, one had to subscribe and make an instant payment of CAD$2.00. It seemed to be a small for such a well-equipped company with a large clientele. But it turned out, that this initial subscription won't give me access to landlords:(. Now, I was supposed to upgrade my status to VIP for another payment. That was when I got mad and contacted this website, having decided that it was a fishy and untrustworthy one. I was pleasantly surprised by getting the prompt reply and professional customer support from this company/website, along with the refund as was requested.
15 August 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hi ,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
We understand that you were not fully aware that you created a subscription on our website, which led to your account being charged for the renewal of the subscription. In our terms and conditions, which needs to be accepted before payment verification, it is clearly stated that there is a trial period and afterwards you are charged standard price for each subscription period until you choose to cancel the subscription.
Have a great day!
Best regards
Sara
Rentola.ca
Nina was very helpful and i appreciate…
Nina was very helpful and i appreciate the extra mile she went for me.
4 July 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hi Oraine,
Thank you very much for your review.
We are glad to hear that you are satisfied with the service that Nina has provided to you.
We will make sure to forward your kind words.
Have a nice day!
Best regards,
Sara
Rentola.co
Search for a place to rent on one level. A mobile home is a great option
U at least answered and I’m looking for my daughter who lives and works in Red deer and needs a pet friendly for her her pet cats and an employed adult son
23 May 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hello Kay,
Thank you for your review.
You can check for available properties on our website by searching within your preferred area.
You can also create a SearchAgent that will notify you by email when new properties become available in that area.
Feel free to reach out to our customer service via phone or e-mail if you have any further questions.
Have a nice day!
Kind regards,
David
Rentola.ca
Beautiful Pics & Detailed Descriptions
Beautiful pics on your site with very detailed descriptions of each unit. I'm a Senior & haven't figured out how to check for new offerings as they all seem to look the same when they come through. I'm also trying to figure out how to receive them once per week & not so many daily. But I love your buildings & units you have. I'm hoping to apartment show this summer...thx
17 May 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hi Lori,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards,
David
Rentola.ca
They were saying the right thing and I like the house on 142 Murray St. In Trenton Ontario
They help with all the things I asked about it's almost like they just about read my mind
20 April 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hi Dean ,
Thank you very much for your kind words!
We are glad to hear that our services have been useful to you.
Have a lovely day!
Kind regards,
Sara
findallrentals.ca
Why can I not find anything for…
Why can I not find anything for Georgina area in York Region of Ontario
18 April 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hi Marny,
Thank you very much for your review! We are doing our best to improve the customer experience and your opinion is valuable to us.
What type and how many vacant properties that are currently advertised in your area depends on supply and demand.
Feel free to contact us and our customer service can assist you in the matter.
Have a great day!
Best regards
Sara
findallrentals.ca
My property was fraudulently posted.
I am an investor and real estate broker. My property was posted on Rentola fraudulently and I contacted the website about it by finding the posting and reporting it as fraudulent. They did not respond, so I paid the $2 required fee to contact the fraudster directly to remove my property. Then Rentola demanded I pay a $55 membership fee after they repeatedly did not respond to my emails and complaints. Rentola went as far as to send me daily 2am collection emails stating they would send their claim to Collections!! The gal of this company is inspiring! I would not be surprised if half of the properties listed are fake.
7 March 2023
Reply from Rentola.ca - Making property search smarter
Hello Randy,
Thank you for your review. We appreciate you taking the time to give us feedback.
We are sorry to hear that you are not satisfied with our service.
We understand that you were not fully aware that you created a subscription on our website, which led to your account being charged for the renewal of the subscription. In our terms and conditions, which needs to be accepted before payment verification, it is clearly stated that there is a trial period and afterwards you are charged standard price for each subscription period until you choose to cancel the subscription. >https://rentola.ca/terms-and-conditions<
We have reached out to you via email and we would like the opportunity to resolve the issue you are facing and give you a better experience with us.
Please reply to us so we can come to a resolution.
Yours sincerely,
Ron
Like Tony the Tiger says you're…
Like Tony the Tiger says you're grrrrrrrr4aaate
28 February 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hi Ek,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
David
Rentola.ca
Very prompt,attentive and relevant…
Very prompt,attentive and relevant advice and action with follow up. Great service!
17 February 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hi Paul,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
David
Rentola.ca
Good Customer Service
Rover helped me resolve payment issues. Was very professional and courteous towards me.
10 February 2023
Unprompted review
Reply from Rentola.ca - Making property search smarter
Hi Sarah,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
David
Rentola.ca
Reply from Rentola.ca - Making property search smarter
Hi,
Thank you very much for your review!
We are happy to hear that you are satisfied with our services.
Have a great day!
Best regards
Rentola.ca
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