I ordered a hoodie based on the advert, which stated it was cashmere/wool—paid $65 Australian dollars. What I received was a flimsy, poorly packaged 100% Polyester item that doesn't match what they a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered what looks like nice sweaters in XS . received 21 days later wrong size S , far too big . now the fun or nightmare to return it , the seller trying to make a deal not for you to return the... See more
Ordered size US10 sneaker and after a lengthy wait they arrived. There US10 was undersized. I always use US10 which should be slightly larger than UK10. These sneakers were like a US9. They refused... See more
Order a hat over a month ago. Never received it. Delivery company (UniUni, whoever that is) claims attempted deliver and it was return to warehouse. They claim to do a second delivery but did not.... See more
Company replied
1.8
Poor
39 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mint colored bow with olive shoe.
It took a month to get it. I ordered the celery colored shoes and received them in a bag misshapen. The bow is mint green and the shoe itself is olive colored! Hideous combo!
23 February 2026
Unprompted review
Waiting for items for more that 25 days…
Waiting for items for more that 25 days . No customer assisting or answer email ... terrible company . never again
16 February 2026
Unprompted review
Total scam...Product comes from…
Total scam...Product comes from China...Paid supplement for express delivery still took 12 days...
Bought 2 polos advertised as Cashmere...When it arrived both didn't fit as they sent the wrong size...Product has no labels attached or info about the product or washing instructions.I wrote to them and asked for a "call tag" as I didn't want the product. They answered and proposed that I kept the goods at 50% off.If I did not want that, They said that I had to pay the shipping back...I refused and asked why I needed to pay the shipping when they sold me a product that was not what I thought I was getting and they sent the wrong sizes...They asked and I provided pictures with the size tag stuck on the plastic wrapping..Never heard anything after my request for an answer...Advising my CC company to get a refund...
12 February 2026
Unprompted review
I ordered two utility jackets one army…
I ordered two utility jackets one army green and the second one camouflage, I received two camouflage jackets unacceptable
1 February 2026
Unprompted review
Reply from Renova Fashion
Instead of posting a 1-star review, it would have been nice to give us the opportunity to make it right. Had you reached out to support we would have sent a replacement for free. We're human and mistakes can happy in the warehouse. I'm sorry this happened, but give us the opportunity to make it right. Thanks!
UNDER SIZED SHOES, NO BACK UP
Ordered size US10 sneaker and after a lengthy wait they arrived. There US10 was undersized. I always use US10 which should be slightly larger than UK10. These sneakers were like a US9.
They refused an exchange and offered a 50% discount if I bought another pair. NOT HAPPY .
DODGY SERVICE, SLOW DELIVERY AND BAD SUPPORT. DO NOT USE THIS COMPANY
2 February 2026
Unprompted review
Scam company
I placed an order on November 28th, 2025. When I had not received the order after 3 weeks, I emailed the company to find out when it would ship as it was a Christmas gift. They responded it would ship when the product was available. I requested a refund and received no response or refund. I have since emailed them multiple times and still have yet to receive a response or my money back
28 November 2025
Unprompted review
Reply from Renova Fashion
Hello, I don't see an order with your name in our system. We are definitely not a scam, and would 100% refund if you requested. Reach out to support@renova-fashion.com with your order number and I will personally be looking for this. If what you're saying is true, I'll personally make it right. Thank you!
New shirts
Was on holiday in the US for a month. I really needed some shirts and found Renova on FB. Got a couple a couple weeks later and they’re great. Now home with me in Aus lol. Cheers
18 January 2026
Unprompted review
Ordered what looks like nice sweaters …BUT
Ordered what looks like nice sweaters in XS .
received 21 days later wrong size S , far too big .
now the fun or nightmare to return it , the seller trying to make a deal not for you to return the merchandise . refusing to pay the return cost .
second , the fabric all synthetic .
29 December 2025
Unprompted review
I ordered 2 sweaters and the quality…
I ordered 2 sweaters and the quality was just as stated and surprisingly fit well as I was worried I should have ordered up a size. So I'd say if you're worried, in my experience it was true to size and I'm pleased. Will definitely be ordering a few Christmas gifts for my daughters from here.
3 November 2025
Unprompted review
I'm happy with my purchase
I only came to leave a review, because I looked them up on here AFTER ordering so I was concerned. I wanted to ease the mind of anyone else who maybe has ordered. I ordered 2 sweaters and they both arrived as advertised. There's always good and bad in every company, my experience was good so I hope this helps.
21 October 2025
Unprompted review
Please do not get scammed like I was
Please do not get scammed like I was. I ordered two pairs of shoes. The quality is so poor. They did not even come in a box. I want to return them. They do not pay for returns or send you a return address label. They gave me a return address I had to spend over $11 to send it back and the return was sent back to me saying it was unable to send it to the address. It was a fraudulent address. I am now fighting with the company to get my money back. I am out over $85. I cannot even find a phone number to call these people. I did file a complaint with the federal bureau.
28 October 2025
Unprompted review
Reply from Renova Fashion
Hey Tammy, I hate to hear you had a less than satisfactory experience. We recently went through a change of staff with our customer support and unfortunately a team member was giving the incorrect return address to customers. This issue has been rectified. As far as the quality of the shoes, we do in house quality checks in our warehouses before items are shipped. Of course human error is still possible, but if you've reached out to support@renova-fashion.com you should not have an issue getting a refund if you're unhappy. I will have someone reach out to you, Thanks for your understanding!
I ordered a pair of shoes for my…
I ordered a pair of shoes for my husband. They were not the quality I expected so I requested to return them. I received a message from Customer Service with the return address. I mailed these shoes and they were returned back to sender; attempted- Not Known! I will never order from this company again! It has been nothing but a HASSEL
16 October 2025
Unprompted review
Reply from Renova Fashion
Hey Cherita, I hate to hear you had a less than satisfactory experience. We recently went through a change of staff with our customer support and unfortunately a team member was giving the incorrect return address to customers. This issue has been rectified. As far as the quality of the shoes, we do in house quality checks in our warehouses before items are shipped. Of course human error is still possible, but if you've reached out to support@renova-fashion.com you should not have an issue getting a refund if you're unhappy. I will have someone reach out to you, Thanks for your understanding!
Great quality, but way undersized. Don't trust the sizing. It's not true.
Great quality, but the sizing is not right. Way too small. I'm a bonfide 2X. I ordered a 2X jacket. I got a medium.
9 October 2025
Unprompted review
Reply from Renova Fashion
Hey Dr. Enoch, I apologize to hear you received the incorrect size. Again, there is sometimes human error within our staff and while we would hope it never happens, that's unrealistic to think. We're more than happy to reship your order or offer a different solution. Please reach out to support@renova-fashion.com and give us the opportunity to make it right.
This site is selling fake goods
This site is selling fake goods. The Sebagos sold are definitely fake copies even with mistakes on the logo. Poor leather and stitching quality.
5 August 2025
Unprompted review
Reply from Renova Fashion
Hey Frederick, I'm sorry to hear you were not satisfied with your order. We actually stopped offering this specific product after learning our supplier was not completely truthful with quality. Feel free to reach out and give us the opportunity to make this right at support@renova-fashion.com. Thanks!
Reply from Renova Fashion
We 100% are not a scam, and would love to hear why you feel so, if you had a bad experience with our company, we would love the opportunity to make it right. Please reach out to support@renova-fashion.com and give us that opportunity. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.