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Renotti Reviews 40

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TrustScore 4 out of 5

4.0

Jewelry Store
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See what reviewers are saying

Rated 5 out of 5 stars

The bracelet came within four days between Christmas and New Year period, great product, great price not a single problem from start to finish will buy other products from this seller 👍🏻

Rated 5 out of 5 stars

I didn’t think it’d be this good and high quality it is absolutely spot on haven’t taken them off yet really nice perfect Christmas presents 👌

Rated 5 out of 5 stars

Update! The seller responded to my mail and shipped me out the correct size with no extra charge! Thank you for arranging this and I love my necklace! Original message: I ordered a rope necklace wh... See more

Rated 1 out of 5 stars

Several attempts and still no response! Outside the returns window; strategic approach but there’s evidence to show you’ve been contacted several times. Would highly recommend to avoid this com... See more

Company details

  1. Jewelry Store

Written by the company

Renotti is a community driven brand, focused on delivering quality products at affordable prices. Our mission is to provide pieces to excel your outfit and build confidence within your fashion. We’re way more than a quality jewellery brand - we’re a growing community of like minded individuals with the same goal.

Contact info

4.0

Great

TrustScore 4 out of 5

40 reviews

5-star
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3-star
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1-star

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Rated 1 out of 5 stars

Ignored - Incorrect order was sent

Incorrect order was sent. I asked to return the incorrect item for a refund and was told I wasn't allowed as the item was a sale item and they would ship me a new item. No new item ever arrived and the company has ignored my emails asking to resolve unfortunately

26 March 2025
Rated 1 out of 5 stars

Where’s my order?

I ordered my piece on February 10th and it is now February 28th and I have still not received my order, but you guys are asking me to give you a review or how you did?

28 February 2025
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Reply from Renotti

Hi Caidyn,

Thanks for your order and sorry for any inconvenience.

I cannot see a order for this name on this date - if the order is going into USA shipping can take 11-18 working days as per shipping guidelines when ordering. All review emails are unfortunately automated.

If you drop us an email with your name and order number, we can have a look at this for you.

Info@renotti.com


Thanks, Renotti

Rated 5 out of 5 stars

No response from customer service

Update! The seller responded to my mail and shipped me out the correct size with no extra charge! Thank you for arranging this and I love my necklace!

Original message: I ordered a rope necklace which was meant to be 3mm and a 5mm one was delivered. I’ve sent two emails highlighting this with images, showing that I have received the wrong necklace size and I’ve not had a response yet.

3 February 2025
Rated 4 out of 5 stars

I received the wrong item.

I received the wrong item.

*Update: I reported receiving the wrong item, and the customer service team responded promptly. They allowed me to keep the incorrect item and assured me that the correct one would be sent. I’ll happily update this review to 5 stars once the correct item arrives!

2 December 2024
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Reply from Renotti

Hi Matt,

Apologies the wrong item was sent, we had a huge demand over the Christmas period and unfortunately it happens occasionally.

We replied to your email within 15 minutes stating we’d let you keep the incorrect item as a gesture of goodwill and send the correct item out free of charge.

We can only amend our mistakes and don’t feel this justifies a 1-Star review.

Renotti

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Failed to receive confirmation email of order, so sent email to customer service the following day and received a response within 4 minutes!! Got home and my delivery was there already.

12 December 2024
Unprompted review
Rated 1 out of 5 stars

I haven’t received my package 🤦‍♂️

26 November 2024
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Reply from Renotti

Hi Que,

Thanks for your order.

Your order was sent the same day with a Tracked48 Royal Mail service, unfortunately due to how busy they are over the Black Friday period this can take slightly longer but is completely out of our control.

I've had a look at tracking it and should arrive today/ tomorrow as-long as someones in.

We feel a 1-star review is unfair when we've done all we can, we don't charge our customers for shipping and is being sent at the busiest time of the year.

Thanks, Renotti

Rated 1 out of 5 stars

the delivery time takes a long time and…

the delivery time takes a long time and the package tracking platform does not work

18 November 2024
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Reply from Renotti

Hi Ange,

Thanks for your order.

Unfortunately we're a UK based company and orders are sent from our UK warehouse, when you order it states that shipping can take up to 11 days to USA, this can even take slightly longer in busy seasons (EG Christmas). As you only ordered 5 working days ago, we think it's a little unfair to leave a 1-star review.

If you drop us an email when can take a look at tracking for you.

Thanks, Renotti

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