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Our curated range of made-to-experiment products are designed to bring the exclusive salon experience into your home, giving you ultimate freedom and control to create completely custom lash and brow looks that are sure to turn heads.
Rabla del Celler 133, 08172, Barcelona, Spain
Reply from Renata Beauty
Thank you so much for your review! Your satisfaction is our top priority, and your feedback motivates us to continue providing the best support possible.
If you need any assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Shipping was very fast, and the products arrived packaged. I recommend store👍
Reply from Renata Beauty
Thank you for your positive feedback! We’re delighted to hear that your order arrived quickly and was well-packaged. Your recommendation means a lot to us!
If you have any questions or need assistance in the future, please feel free to reach out. We look forward to serving you again!
I didn‘t receive the goods. It was addressed to the wrong city. After 2 weeks I received an offer to refund the money. This was not what I was looking for. I preferred to get what I have ordered.
Reply from Renata Beauty
Dear Sabine,
We sincerely apologize for the inconvenience you've experienced. Our records show that we dispatched your order to the address you provided via DHL Express, aiming for the highest standard of delivery. Upon noticing the issue with your delivery, we attempted to clarify the situation through several emails, seeking to understand and rectify any discrepancies.
Understanding that you did not receive the service you expected, we offered a full refund as a gesture of our commitment to your satisfaction. It is disheartening to learn that this solution did not meet your expectations, and you were left dissatisfied.
Please accept our heartfelt apologies for any misunderstanding. Our team strives to ensure the best possible customer experience, and it's clear we have room for improvement. We hope to have the opportunity to better serve you in the future and regain your trust.
Thank you for your feedback, which is invaluable to us as we work to enhance our services.
Warm regards,
Very nice shop always kind people with exelent service
Nice product But I have to do it each week . Maybe the problem is with the ph of my face. Doesn’t matter I love it
I recently discovered Renata Beauty while searching for a specific beauty product. Not only did they have the item I was looking for, but their selection was vast, and the prices were competitive. The website was easy to navigate, and the product descriptions were informative and accurate. I was pleasantly surprised by the fast shipping and the care they took in packaging a order. Highly recommended!”
Thank you.
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