Remwaste Reviews 1,153

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency, making the entire process smooth and stress-free. The delivery service is frequently highlighted as prompt and reliable, with skips arriving and being collected on time, often placed exactly where requested. Many people also commend the excellent customer service, noting clear communication and quick resolution of queries. However, some customers also noted concerns regarding pricing, with a few feeling that the service was overpriced or that the quoted price did not always include VAT. A small portion of people were dissatisfied with the delivery service, experiencing delays or issues with collection times.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the efficiency and professionalism... See more

Staff

Customers consistently report positive experiences with staff. Many reviewers praise the politeness,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the efficiency and punctuality of... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers found the pricing to be very expensive, citing... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

The skip hasn't arrived yet but booking the right size for the stuff we are removing was quick and informative. The cost of the Council permit for the skip had gone up, but they contacted us to advis... See more

Company replied

Rated 4 out of 5 stars

I was under the impression my skip would be with me early in morning. I had arranged for family to help me. When calling to confirm the said time, I was informed it would not arrive till the aftern... See more

Rated 5 out of 5 stars

Skip was easy to order and arrived when requested. Good communication between between the company and myself. Delivery driver has polite and efficient. Collection was also easy to arrange and communic... See more

Rated 5 out of 5 stars

My initial phone enquiry was answered by a very helpful and polite person. I asked for a skip to be delivered as early as possible and it arrived before 7am, being put in position in a matter of minut... See more

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Rated 5 out of 5 stars

Phoned the company with a couple of questions prior to booking them. Phone was answered promptly and in a friendly manner. Very helpful employee who answered all questions. Made booking. Skip delivere... See more

Rated 4 out of 5 stars

Excellent info on email. Quick council permit for skip on the street and skip delivery. Sensible advice on size of skip required and permitted on location of skip. Driver was efficient and friendly.... See more

Company replied

Rated 5 out of 5 stars

Skip was delivered on time, placed where I wanted it placed, collected on the agreed date without any damage to the drive. Skip was in good order unlike some I've received in the pas from other compa... See more

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Rated 5 out of 5 stars

Excellent customer service. The skip arrived and was collected on time as scheduled. The driver was very friendly, helpful & polite also. I would definitely recommend this company and would use agai... See more

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Rated 5 out of 5 stars

The skip was delivered and collected on time. I made changes to my collection date and were accommodated at short notice. Good all round service. I had mainly soil to dispose of and this was the only... See more

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Rated 5 out of 5 stars

Thge lady who answered the phone was very polite and friendly and skip turned up at exactly the time we wanted before the surrounding streets got busy .

Rated 2 out of 5 stars

Quoted price did not include VAT. Skip arrived on time but returning it was tortuous. Told it would be picked up in the next 3-5 working days at any time so had to wait in until it was eventually coll... See more

Rated 5 out of 5 stars

Super friendly phone staff, skip delivered and collected on time, drivers respectful of leaving things as they found them. Couldn't recommend more highly.

Rated 5 out of 5 stars

I called needing a skip quickly, with a specific collection date. Everyone was really helpful and the skip was delivered and collected exactly as agreed. We would recommend and plan to use RENwaste ag... See more

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Rated 5 out of 5 stars

Reliable, arrived when they said they would, manage to manoeuvre skip trailer in our drive and adjusted pick up when we needed more time. Would thoroughly recommend

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Rated 5 out of 5 stars

Ordering the skip was easy, I was kept informed about its delivery time and a week later it was picked up promptly. I am so pleased with Remwaste I am soon to order another skip from them. I would... See more

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Rated 1 out of 5 stars

The admin staff were extremely unfriendly and unhelpful. No paperwork supplied and no confirmation of order. Would never ever use this company again and would suggest no one else does as they are extr... See more

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Rated 5 out of 5 stars

REM, were very efficient and their driver was polite and helpful placing the skip just where required. The collection was excellent rang the number on the skip and it was collected the same day

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Rated 5 out of 5 stars

Very pleased with the prompt service from Rem waste using a large skip. Polite and excellent driver who managed the very difficult entry to our drive. Excellent service.

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Rated 5 out of 5 stars

As someone who has never needed a skip before, the experience has been excellent. I was guided through my options by a very helpful and patient lady, and we got to where I needed to be.

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Rated 5 out of 5 stars

Delivery within 3 hours which was what we wanted, friendly lady that took our order, good service

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Rated 5 out of 5 stars

Skip was available at short notice, skip was placed exactly where I wanted it , no issue adding an extra week , all round a good service

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Rated 5 out of 5 stars

The lady taking the order was a absolute sweetheart. Should b higher on the payroll. Not noing what I was doing she put me at ease and order complete. Thank you xxxx will b using u again xx

Company replied

Rated 5 out of 5 stars

Ive used REMwaste twice and on both occasions they where prompt and professional in their service and delivery/removal of the skip. I shall be happy to use them again when I need a skip.

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Rated 5 out of 5 stars

Arrived on time called when they were on the way,loaded van and were very tidy and efficient and friendly would definitely use this company again if needed

Company replied

Rated 5 out of 5 stars

We found both the ordering process and the skip delivery on the day very efficient. Your staff members were friendly and helpful. Thank you

Rated 5 out of 5 stars

I ordered a skip and had an outstanding experience from start to finish. The staff member I spoke with was incredibly polite, professional, and very helpful. She explained everything clearly and made... See more

Rated 5 out of 5 stars

The skip was delivered as requested and collected in a timely manner when we had concluded with its use early I would not hesitate to use their services again

Company replied

Rated 5 out of 5 stars

The lady on the phone was really helpful and gave me all the information I needed. Also she confirmed they could deliver and the collect the skip on the requested days

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Rated 5 out of 5 stars

On-time drop-off and collection. The team was very helpful as I needed some last-minute changes and did it quickly and efficiently. Highly recommended.

Company replied

Rated 5 out of 5 stars

The agent on the phone was very helpful and processed my order efficiently. When I phoned back later with a query about a time slot she was able to resolve my question.

Rated 5 out of 5 stars

Theresa’s customer service was excellent! She communicated clearly, provided great clarification, and made the entire process quick and easy. Truly a pleasure to deal with. Highly recommend

Company replied

Rated 5 out of 5 stars

Easy to book a skip over the phone. Delivered on time and collected promptly. Competitive pricing and polite efficient staff

Rated 5 out of 5 stars

Absolutely amazing customer service support, speedy arrival of skip, and speedy pickup, I couldn't ask for better, all done and collected within six days

Company replied

Rated 1 out of 5 stars

Horrendous experience. This company is not genuine and the price hike is ludicrous. They are a broker and not a skip company as they might have you believe. They are not transparent with their pricing... See more

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Rated 5 out of 5 stars

Delivered on time placed exactly where we asked for and collected with in a couple of days. Would recommend the company highly,

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Rated 5 out of 5 stars

Overall service was very good. Skip arrived on time and took away ahead of schedule as required it moving quickly

Rated 1 out of 5 stars

This company is a rip off, quoted for several size skips and WOW their prices are no where near other companies! DONT waste your time on these they know how to rip you off.

Company replied

Rated 5 out of 5 stars

great service,the skip was delivered soon after i phoned for 1, also the skip was taken within 1 day of notification

Rated 5 out of 5 stars

it was on time the driver was excellent so helpful no fuss or bother ,they picked up on time so careful when they removed the skip , excellent highly recommended

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Rated 5 out of 5 stars

The booking was easily made. The skip was delivered and picked up on time. All round an excellent experience

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Rated 4 out of 5 stars

The skip was easy to arrange, it was delivered and collected on time. My only issue as per most skip hires is the restrictions of what you can actually skip. For example garage clearance but would... See more

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Rated 1 out of 5 stars

Very bad service. I was promised same day skip so I paid £375 for 8 yards, which is normally £288 including VAT. How ever I received the skip 3 days later. I would never use them again or recommen... See more

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Rated 5 out of 5 stars

Easy from start to collection. All details discussed and agreed over the phone, Would recommend to everyone,

Rated 5 out of 5 stars

Great service The skip turned up promptly as promised, and was lowered carefully into position by the skilled operative.

Company replied

Rated 5 out of 5 stars

Jasmine was so polite and helpful, and so knowledgeable in giving us what service of skip hire we needed, will defiantly be using this company again

Company replied

Rated 1 out of 5 stars

Ordered a skip via telephone but after only half hour we needed to cancel it. This company charges a £50 plus vat admin fee to canx! Never known a skip company to do this especially when the delive... See more

Company replied

Rated 1 out of 5 stars

Over priced for starters won’t be using again given a delivery time hasn’t arrived Rang to find out where it is waited an age to get through to someone Let’s see if it arrive by the new time

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Rated 5 out of 5 stars

It was delivered on day and was given a telephone call asking where I wanted it putting. Very pleased with the service and will be using again if needed. Thanks

Company replied

Rated 1 out of 5 stars

Poor service, poor delivery. Told us that skip can be exchanged checked this with transport. Then rang me back and said that now changing the exchange to the following week

Company replied

Rated 3 out of 5 stars

Great service, fast delivery but if I’m honest it was a little expensive, (well over £300 pounds). Would I use your company again, probably, but I would do a little more research price wise.

Company replied

Rated 2 out of 5 stars

Had no problem booking the skip. Team, including the driver, were pleasant and helpful. All went well until the day of the pick up. After the skip was taken away, REM Waste took a £90 extra c... See more

Company replied

Rated 5 out of 5 stars

Quote was really efficient, price was compedative and service was really good. Best experience I have ever had ordering a skip.

Company replied

Rated 1 out of 5 stars

Not correct at all First they said the didn’t take the money,and then after two days they send it the man to take the wasted without letting me know the time,and then they didn’t take almost nothi... See more

Company replied

Rated 5 out of 5 stars

Bernice, whom I spoke to, was very helpful and efficient, and answered all my questions. Thanks for good service.

Rated 5 out of 5 stars

Pleasant and helpful people to talk to, made an effort to accommodate delivery and types of waste to be taken

Company replied


Company details

Written by the company

REM Waste is a waste management company that manages your skip hire and grab hire waste needs. We cover the whole of the UK and predominantly service the commercial and construction market. We can provide you with an effective solution to dispose of your waste while saving you money on projects. Get in touch today to find out more out how our service can help you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

I was under the impression my skip…

I was under the impression my skip would be with me early in morning. I had arranged for family to help me. When calling to confirm the said time, I was informed it would not arrive till the afternoon. I was disappointed as my help could only help me till luch time. However, as i had broken down the waste prior to the dilivery the
gentleman who delivered the skip supported me in filling the skip, which took less than 15 minute. Thank you to the gentleman for your support

18 March 2026
Rated 5 out of 5 stars

Great service

Delivery within 3 hours which was what we wanted, friendly lady that took our order, good service

17 March 2026
Remwaste logo

Reply from Remwaste

Hi Graham,

Thank you for your review! We’re thrilled to hear that your delivery arrived within 3 hours as requested and that our team provided friendly and efficient service.

Kind regards,
The REM Waste Team

Rated 5 out of 5 stars

The skip hasn't arrived yet but booking…

The skip hasn't arrived yet but booking the right size for the stuff we are removing was quick and informative. The cost of the Council permit for the skip had gone up, but they contacted us to advise and sorted it out ahead of time. Great.

10 March 2026
Remwaste logo

Reply from Remwaste

Hi there,

Thank you for your feedback! We’re glad you found the booking process quick and informative, and that we could help you select the right skip size.

We understand the council permit price change can be frustrating, so we’re pleased we could contact you ahead of time and sort everything out smoothly.

Kind regards,
The REM Waste Team

Rated 5 out of 5 stars

Responded quickly to an urgent request

Responded quickly to an urgent request, and prompt collection.

10 March 2026
Remwaste logo

Reply from Remwaste

Hi Craig,

Thank you for your feedback! We’re glad we could respond quickly to your urgent request and that the collection was prompt.

Kind regards,
The REM Waste Team

Rated 4 out of 5 stars

Excellent info on email Great service beware no permitted items

Excellent info on email. Quick council permit for skip on the street and skip delivery. Sensible advice on size of skip required and permitted on location of skip. Driver was efficient and friendly.
Only issue is scary list of items not permitted in skip and charges if others likely to dump their waste in your skip!

5 March 2026
Unprompted review
Remwaste logo

Reply from Remwaste

Hi Geraldine,

Thank you for your detailed review! We’re delighted to hear that the email information, council permit process, and skip delivery all ran smoothly. It’s great to know our advice on skip size and location was helpful, and that the driver was efficient and friendly.

Thank you for sharing your experience.

Kind regards,
The REM Waste Team

Rated 5 out of 5 stars

Bernice was helpful and efficient

Bernice was helpful and efficient

10 March 2026
Remwaste logo

Reply from Remwaste

Hi Julia,

Thank you for your kind feedback! We’re delighted to hear that Bernice was helpful and efficient during your experience.

Kind regards,
The REM Waste Team

Rated 5 out of 5 stars
Remwaste logo

Reply from Remwaste

Hi Mrs Jennings,

Thank you for your lovely review! We’re pleased to hear that you found our service friendly and fast.

Kind regards,
The REM Waste Team

Rated 5 out of 5 stars

The team was very helpful and query was…

The team was very helpful and query was answered

2 March 2026
Remwaste logo

Reply from Remwaste

Hi there,

Thank you for your kind review! We’re pleased to hear that our team was helpful and that your query was answered clearly.

If you need anything further, we’re always here to help.

Kind regards,
The REM Waste Team

Rated 5 out of 5 stars
Remwaste logo

Reply from Remwaste

Hi PD,

Thank you for your feedback! We’re glad to hear that you found our team very helpful at all times.

We appreciate your support and look forward to assisting you again.

Kind regards,
The REM Waste Team

Rated 5 out of 5 stars

Jasmine very friendly & knowledgeable

Jasmine very friendly & knowledgeable

28 February 2026
Remwaste logo

Reply from Remwaste

Hi Rita,

Thank you for your lovely review! We’re delighted to hear that Jasmine was friendly and knowledgeable.

We’ll be sure to pass on your kind words to her—it will mean a lot.

Kind regards,
The REM Waste Team

Rated 5 out of 5 stars

Great service

it was on time the driver was excellent so helpful no fuss or bother ,they picked up on time so careful when they removed the skip , excellent highly recommended

19 February 2026
Unprompted review
Remwaste logo

Reply from Remwaste

Hi Laurie,

Thank you for your fantastic review! We’re delighted to hear that everything was on time and that our driver was so helpful and professional.

It’s great to know the collection was handled with care and without any fuss. We really appreciate your recommendation.

Kind regards,
The REM Waste Team

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