Remitly Reviews 113,638

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 22,144 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed, reliability, and ease of use, making money transfers simple and efficient. Many appreciate the competitive exchange rates and low fees, often finding them better than other services, with no hidden charges. The user-friendly app and clear updates throughout the transaction process are frequently highlighted as positive aspects, contributing to a seamless experience. However, some customers also noted issues with transfers being put on hold or delayed, sometimes requiring repeated submission of documents, which caused stress and inconvenience. A few other people also felt that the exchange rates were not always the best compared to other options, and some experienced difficulties with customer service regarding delayed refunds or unclear information.

What people talk about most

Payment

Reviewers mention positive feedback about payment, highlighting the ease and speed of sending money, with... See more

Service

Consumers find service to be positive, with many reviewers highlighting efficient, fast, and reliable money... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the app's... See more

Price

Users describe positive interactions with price, often finding it cheap with easy and immediate transfers,... See more

Application

People report positive experiences with the app, praising its user-friendly interface, security features, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was skeptical at first but I've made several transactions and all went thru flawlessly and the fees are the lowest ive ever experienced. So far im highly satisfied. Makes it so much easier to pay m... See more

Rated 5 out of 5 stars

The opportunity to change the mode of collection. I'm based here in the U.S and I sent money to Nigeria to be collected by myself when I didnt have plan to travel of of the states,when I realized... See more

Rated 5 out of 5 stars

I had great experience using remitly. the transfer process was smooth fast and easy to follow. The app is user friendly and I appreciate the clear updates throughout the transaction. my money was del... See more

Rated 5 out of 5 stars

Remitly has been a blessing to me.I live in Mexico but am from the US. My main bank in in the US. I discontinued my US telephone number and since then I could not do online transfers. I had to use my... See more


Company details

  1. Money Transfer Service
  2. Financial Consultant

Written by the company

The best way to send money internationally - to Asia, Africa, Europe, Latin America and more. Easy, Fast, Affordable transfers anytime, anywhere.

Send money internationally with Remitly

Written by the company

On Time
Know exactly when your transfer is supposed to arrive, and expect it to.
Great Value
A combination of great rates and low fees makes us the affordable choice.
Safe and Secure
We put technology on your side, keeping you safe with state-of-the art security.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

114K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dear Remitly Team,

Dear Remitly Team,

I would like to express my sincere gratitude for your excellent money transfer service. Remitly has made it easy, fast, and reliable for me to send money to my loved ones. I truly appreciate the convenience, security, and professionalism your company provides.

Thank you for your dedication to helping families stay connected through seamless financial services. Your support and commitment to customer satisfaction are greatly valued.

Keep up the great work!

Kind regards, Abdulaah

19 June 2026
Rated 1 out of 5 stars

My mum did not receive money yet been 1…

My mum did not receive money yet been 1 week

15 June 2026
Remitly logo

Reply from Remitly

Thank you so much for contacting us about your mom's transfer. I know you must be incredibly worried and frustrated right now, and I completely understand how critical these funds are for her. Please rest assured that you have our full support, and we have prioritized your case at the highest level. We are already pushing our partner banks for answers, and we are ready to stand by you and file a formal dispute to get to the bottom of this.

Rated 1 out of 5 stars

Stay away from this one There are other…

Stay away from this one There are other money-transfer companies far more responsible than Remitly. Their money delivery timing is a total lie. It never arrives on time as promised. You call customer service and you can't understand a word spoken by the representative. This company just doesn't care. Keep clear!

19 June 2026
Unprompted review
Remitly logo

Reply from Remitly

Hi Jorge, we understand your decision that you are considering other services and that our delivery times and customer support fell short of your expectations. Our goal is always to deliver your promises safely and transparently, so it is disappointing to know we missed the mark. Transfers can occasionally experience delays due to routine security checks or local processing network timelines, which you can read about at https://help.remitly.com/hc/en-us/articles/218914567-Why-is-my-transfer-delayed-. We want to hear more about your experience with our team and help fix this, so please chat with us privately at www.remitly.com/support.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look