Relyhome Reviews 85

Terrible upon payment and delay even when it says will be paid immediately after customer writes compleye

This company is a scam. I guarantee the positive reviews are fake. We started with them in February doing have warranty work. First they will only approve the cheapest way to temporarily correct an issue. And they do not pay, yes you heard that correctly. They will not pay. We were told today that in the terms of the contract is a clause that they can withhold payment for a year if our average cost is higher than others in our area. Every single job we did for their customers was authorized. I believe they have cash flow issues. They have satisfied customers from our work, not a single complaint. And they will not pay. Homeowners, plenty of other warranty companies you can choose. Stay away from these guys.

Hi, my name is Joanna with Melly The Contractor, I’ve been working with Rely Home for a couple years and it’s been great! We get a high percentage of approvals. the app/ portal is great and fast within minutes we receive approvals no need to for calls requests to give diagnosis requests are submitted right in their app so, no need to stay on the phone with reps for a long time having to wait for approvals they are received within minutes. Vendor relations are so nice and easy to contact I have all positive feedback back for Rely Home.

This company steals from contractors also. we had provided a lot of work for this company Home Insurance policy holders, at the beginning we thought, well maybe it was just a small mistake, we will get our invoices paid eventually but not really, after months of waiting for payments and trying to talk someone about it. We had a small conversation with some lady that called us in "private mode" when we ask for a customer service phone # to call in case we need to, she got mad and hanged up on us. Couple weeks some checks finally arrived but not with the completed amount of what was owned to us. So contractors & homeowners just be aware that this company is not a company you can trust.

Stay away! Choice Home Warranty (apparently a subsidiary of Relyhome) is scamming vendors and customers alike, it seems. After filing a claim with Choice for some plumbing work in December 2025, a vendor was dispatched by Choice for the service call. The necessary repairs were confirmed as being within our coverage limits and his work was authorized. (I know this vendor to be honest and reliable because he has serviced our home for other repairs that were not associated with any claim filed with Choice.) Today, I got an apologetic invoice from the vendor, explaining that Choice had not paid him for his services at our place in December and that, unfortunately, we were now responsible for the outstanding charges. When I spoke with the vendor this afternoon to ask about this, I overheard him on the phone arguing vigorously with a representative from Relyhome over the surprisingly large debt owed to the vendor, due to the warranty company's refusal to pay for numerous repair services that Relyhome authorized him to carry out but now refuses to pay for. Clearly, our case is part of a much larger pattern of contract violations perpetrated against vendors for repair work the warranty company authorized but never paid for. The vendors are left with no choice but to bill the customer for the services they rendered. And so, now under threat of liens by the vendor, the customer is forced to pay for the repairs out-of-pocket that were supposed to be covered by the premiums we pay to warranty companies like Choice.

We're not wealthy. We're a single income household supporting two children and burdened with enormous medical debts. We paid Choice Home Warranty a big lump sum a while back for a longterm contract that was supposed to give us coverage for inevitable home repairs. So we can't just stop doing business with Choice; they have our money already. So when the warranty companies don't pay their vendors, families like ours are on the hook for both the repair bills AND the big premium we paid for coverage. This is a classic case of a big business screwing both its own customers AND the local small business service providers whom they're obligated to compensate for the work authorized by Relyhome's warranty companies like Choice. What good is insurance like a home warranty if the company refuses to pay for the legitimate claims and repairs that they authorize?

I'm no lawyer. But if I were one, I'd be talking to customers like me and the home repair vendors, explaining how a class-action lawsuit works, and how the courts can impose punitive damages on home warranty companies like Choice for perpetrating the kind of frauds that we're experiencing. If they won't listen to the complaints of their customers and their vendors, maybe they'll listen to costly litigations leveled against them.

And speaking of frauds, I'm very skeptical of all the 5-star reviews I find here. After all, it's way cheaper to pay online liars to write fake rave review than it is to pay the small businesses that actually do the work of fixing our homes.

From a vendor this company is terrible. We can not call to speak with a live person. The invoices and our invoices do not match because they take service call fees out which they do not pay. They seem to be able to set the payment terms which is odd because we can not call our vendors and tell them we will pay the in 45 days! They want all the work done but don’t want to pay in a timely manner. We will no longer be a vendor Rely or Choice Home Warranty due to pour practices. I have no idea how a lot of these companies an afford to do multiple jobs a day and allowing another company to rack up charges and hope they get paid.

I’m being working for more than 7 years with this company and the way Rely system works is wonderful.
We trying since to get customer satisfaction in 100% with full completed jobs Rely help us to make that happen when they get back to us when we needed them and help to solve issues if the are and answering all questions we need.
All payment we get from Rely are correct and proper time.
Rely is wonderful very happy with them.
Bustamante Door Llc.

Relyhome has always been a great company they are always improving and making things easier will continue to use them

I’ve had a great experience working with this home warranty company. Their communication is clear, timely, and professional, which makes every job run smoothly from start to finish. Work orders are well-organized, approvals are straightforward, and any questions are handled quickly.

Payments are fair and processed reliably, which is something I truly appreciate as a contractor. It’s refreshing to work with a company that values quality service and respects the people they work with. I would highly recommend this company to anyone looking for a dependable and professional home warranty partner.

Rely Home Warranty is very easy to work with, with quick response to questions and automated system is time saver

I have been working with Rely home as a vendor for 11 years my overall experience with the company and employees has been Great!! I would recommend Rely home to anyone looking for peace of mind on home repairs

I am proud to work with this company and professional team members

Choice Home Warranty is a good company to do business with. We are pleased with their assitance.

We love working with rely homes as one of their preferred garage door provider under their warranty services.

We have been working with this vendor for a consistent period of time and have had a very positive overall experience. Their communication, responsiveness, and professionalism align well with the standards we hold at Just Better Air. They handle requests in a timely manner, provide clear updates, and work collaboratively with our team to ensure customers are taken care of.

We value the quality of their work, the reliability of their scheduling, and their willingness to resolve issues quickly when they arise. Their partnership has helped us maintain smooth operations and deliver strong service to homeowners.

We appreciate the continued relationship and look forward to working together as we both grow.

– Just Better Air Conditioning & Heating LLC

RelyHome has been amazing to work with. They are straight forward and no nonsense.

We are a service provider with solid experience working with Rely Home, and it has always been a pleasure to collaborate with them. Great communication, smooth processes, and highly professional interaction every time!

I’m Emma from Blum Management Inc., and I wanted to share my appreciation for Rely Home, especially Jennifer Palmer.

Over the past year, working together has been smooth, professional, and supportive. Jennifer is always responsive, organised, and respectful, qualities that make collaboration effortless.

Thank you for a great year. I look forward to continuing our partnership and delivering the best service to your clients.

Working with Rely has really helped me build my business starting from scratch, they are willing to take a chance on small business to ensure their success. Working with the vendor portal has made assisting home owners a breeze and allows us to service a large quantity of people without getting overwhelmed. The agents that reach out are very knowledgeable and patient in regards to communication between the network and vendors. Overall I would definitely recommend rely to any business owner.

I’m enjoying to work with RelyHome .
Working with them for more than 1 year
Receiving a lot of work orders from them . I like fast responding on any question.
In time payments . Easy invoicing.