Relx pods are great because of the combination of flavour and freshness, i have tried many other e-liquids but i stick with relx as i havent found any better The only thing i miss is refillabl... See more
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See what reviewers are saying
Delivery comes on time. Great flavours, but more expensive than buying liquids to fill a standard vape. Watermelon Chill is an amazing flavour.
The process was relatively fast, I had an issue which was solved very easily. I would say the flavour range is not very good though. The sangria one and pineapple one tastes burnt and i had to thro... See more
Awful awful service. My device stopped working. I contacted via email, website and "chat". I've never gotten an answer. I still have several pods, but no device, and since the attention has been 0... See more
Company details
Written by the company
Relx es la marca líder de cigarrillos electrónicos en el mercado asiático. Acaba de llegar a España con el objetivo de ayudar a los fumadores a dejar el tabaco.
Contact info
Calle de Eduardo Barreiros 104, Modulo 7, 28041, Madrid, Spain
- ricky.xiong@relxintl.com
- relxnow.es
3.6
Average
198 reviews
Hasn’t replied to negative reviews
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Easy to order and fast delivery
15 September 2023
Reply from relxnow.es
Thank you for your positive comments towards RELX!
We’re thrilled to hear you had a great RELX experience! Your support means a lot to our team!
We appreciate the support you have shown us.
The device doesn’t works properly
The device doesn’t works properly, the battery is only active during a few minutes, I don't know how to order another one free of charge because this one doesn't work. Thank you
4 September 2023
Reply from relxnow.es
Thank you for reaching out and we are sorry for the inconvenience caused.
Customer satisfaction is our top priority, and we have sent a follow up email on 2023/09/21 regarding of the issue that you are facing, kindly revert to support@relxintl.com for further assistance.
Once again, we deeply apologize on the inconveniences that you faced. We truly appreciate your support and your cooperation.
My card was cloned after purchasing on…
My card was cloned after purchasing on their website providing my bank details. It has been necessary to renew the visa card. Collection requests in US dollars were successfully blocked.
Except Amazon and eBay, no one else knows my information.
I suggest you check your security systems.
29 August 2023
Reply from relxnow.es
Gracias por comunicarte y lamentamos las molestias causadas.
La satisfacción del cliente es nuestra principal prioridad y su disposición a compartir sus pensamientos con nosotros demuestra su compromiso de ayudarnos a crecer. Le hemos enviado un correo electrónico de seguimiento sobre el problema que enfrenta; por favor envíenos un correo electrónico a support@relxintl.com para obtener más ayuda.
Una vez más, nos disculpamos profundamente por los inconvenientes que haya enfrentado. Realmente apreciamos su apoyo y su cooperación.
I don’t recibe my cartridges
29 August 2023
Reply from relxnow.es
Gracias por comunicarte y lamentamos las molestias causadas.
La satisfacción del cliente es nuestra principal prioridad y su disposición a compartir sus pensamientos con nosotros demuestra su compromiso de ayudarnos a crecer. Le hemos enviado un correo electrónico de seguimiento sobre el problema que enfrenta; por favor envíenos un correo electrónico a support@relxintl.com para obtener más ayuda.
Una vez más, nos disculpamos profundamente por los inconvenientes que haya enfrentado. Realmente apreciamos su apoyo y su cooperación.
Reply from relxnow.es
Thank you for reaching out and taking a time to share your valuable feedback of RELX!
Customer satisfaction is our top priority and we are grateful that you enjoyed your experience with RELX!
Thank you, and we appreciate the support you have shown us.
Too expensive
22 August 2023
Reply from relxnow.es
Gracias por comunicarte y lamentamos las molestias causadas.
La satisfacción del cliente es nuestra principal prioridad y su disposición a compartir sus pensamientos con nosotros demuestra su compromiso de ayudarnos a crecer. Le hemos enviado un correo electrónico de seguimiento sobre el problema que enfrenta; por favor envíenos un correo electrónico a support@relxintl.com para obtener más ayuda.
Una vez más, nos disculpamos profundamente por los inconvenientes que haya enfrentado. Realmente apreciamos su apoyo y su cooperación.
Great flavor and freshness
Relx pods are great because of the combination of flavour and freshness, i have tried many other e-liquids but i stick with relx as i havent found any better
The only thing i miss is refillable pods and e-liquids instead of disposable ones.
My Top 5 Best flavors:
1. Mango
2. Fresh Peach
3. Ruby Raspberry
4. Orange Sparkle
5. Blueberry Splash
13 August 2023
Reply from relxnow.es
Thank you for reaching out and taking a time to share your experience with RELX!
Customer satisfaction is our top priority and we are delighted to hear that you had a great experience with RELX!
Thank you, and we appreciate the support you have shown us.
Package arrived faster than expected
Package arrived faster than expected! I got raspberry, apple and blueberry, all taste great, especially blueberry❤️
26 July 2023
Reply from relxnow.es
Thank you for reaching out and taking a time to share your experience with RELX!
We're delighted to know you had a good RELX experience, and we look forward to continuing to meet and exceed your expectations in the future.
Everything great
Everything great. New flavours very often. I always try new ones. Good quality of products and quick delivery
19 July 2023
Reply from relxnow.es
Thank you for your positive comments towards RELX!
We’re thrilled to hear you had a great RELX experience! Your support means a lot to our team!
I havent received the order i have paid…
I haven't received the order i have paid for and no one has replied to my emails
Eventually order was completed to my satisfaction.
24 July 2023
Reply from relxnow.es
Thank you for contacting us and we apologize for any inconvenience caused.
Customer satisfaction is our top priority and we are here to continue following up on the issue. Has this been resolved? Feel free to contact support@relxintl.com for further inquiries!
Once again, we deeply apologize for any inconvenience you have faced. We really appreciate your support and cooperation.
Reply from relxnow.es
Thank you for choosing us and taking the time to share your thoughts with RELX.
We're delighted to know you had a good RELX experience. We're committed to continuously exceeding your expectations.
Reply from relxnow.es
Thank you for reaching out and we apologize for the inconvenience caused.
Customer satisfaction is our top priority and we are here to continue following up on the issue. Has this been resolved? Please feel free to contact support@relxintl.com for further inquiries!
Once again, we deeply apologize for any inconvenience you have faced. We really appreciate your support and cooperation.
Reply from relxnow.es
Thank you for contacting us and we apologize for any inconvenience caused.
Customer satisfaction is our top priority and we are here to continue following up on the issue. Has this been resolved? Feel free to contact support@relxintl.com for further inquiries!
Once again, we deeply apologize for any inconvenience you have faced. We really appreciate your support and cooperation.
The pakage took a long time in arrive.
28 June 2023
Reply from relxnow.es
Thank you for reaching out and we apologize for the inconvenience caused.
Customer satisfaction is our top priority and we are here to continue following up on the issue. Has this been resolved? Please feel free to contact support@relxintl.com for further inquiries!
Once again, we deeply apologize for any inconvenience you have faced. We really appreciate your support and cooperation.
Fast delivery and very happy with the…
Fast delivery and very happy with the pods in general. Recommend
28 May 2023
Reply from relxnow.es
Thank you for reaching out and taking a time to share your experience with RELX!
Customer satisfaction is our top priority and we are delighted to hear that you had a great experience with RELX!
Took 1 week to arrive
26 May 2023
Reply from relxnow.es
Thank you for reaching out and we are sorry for the inconvenience caused.
Customer satisfaction is our top priority and we are here to follow up further for the issue. Has this been resolved? Please do not hesitate to contact support@relxintl.com for further inquiry!
Once again, we deeply apologize on the inconveniences that you faced. We truly appreciate your support and your cooperation.
Day one and the Inffinity combo has…
Day one and the Inffinity combo has lost the side cover. Cheap and just a line of non sticky gum.
11 May 2023
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