The only thing I need is just to get right stuff what I paid for, but unfortunately was objected because I can't well keep the greasy pod due to it's sever oil leakage and failed to provide the pictu... See more
Company replied
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See what reviewers are saying
These cigarettes are very different from the previous ones, they are sweet and the taste is not the same. Although the name is the same. This made me a little upset I would like to update my feedba... See more
Company replied
Second time now that one or more vapes didn’t work. Have contacted the company a few times with one reply offering me a discount of 15 percent on my next order. Why would I continue to order when the... See more
Company replied
Brilliant service. Speedy delivery and easy to order. Great variety and flavours available at a good price - much better value than buying locally. product arrived on time and in excellent conditio... See more
Company replied
3.7
Average
293 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very like Oolong tea
27 October 2025
DO NOT BUY A RELX VAPE.
DO NOT BUY A RELX VAPE THEY ARE DISHONEST
I bought 3 vapes together one stopped working within 2 weeks. No response to 4 e mails in 6 weeks.
DO NOT BUY RELX.
31 January 2026
Unprompted review
Used this company for a year now best…
Used this company for a year now best company around, fast turn around great product keep up the good work!! Would go anywhere else now
29 December 2025
Avoid
You pay the money, then they send you an email asking you to verify your age. The documents they request are sensitive documents. You ask for your money back and they never respond. SCAMMERS. Avoid
2 December 2025
Unprompted review
NOT A RELIABLE SUPPLIER
Don't get used to a particular flavour. They drop or unlist them for absolutely no reason. Customer service is none existent especially as they don't speak English. It's REALLY frustrating that a company dealing with serious addiction really doesn't care about their customers.
14 September 2025
Unprompted review
Appalling dispatch team
Have used this many times. Apalling dispatch team, the orders are never sent on the same day. They create a label with Royal Mail and leave it until 1 or 2 days later before the parcel actually reaches Royal Mail.
28 May 2025
Unprompted review
A seamless ordering and delivery…
A seamless ordering and delivery process that works every time....
24 April 2025
This is a good product
RELX had great experience for me, I’ve Oder ice tea this is a great product
25 March 2025
Good product
27 December 2024
Vape leaks liquid
Vape leaks liquid - not normal for a disposable. The amount of vaping for the price is good, however shipping is a bit costly to be honest.
27 December 2024
Bad experience
I orders the Device, and a few pods.
To be honest, really bad experience…
Tastes really burned. I talked with support and they waste my time with weird requests. No one is helping me!
Trying to get a refund for a few days now, at first I wanted to replace, but with this kind of support, I don’t want it anymore.
27 December 2024
On my last order with the promotion buy…
On my last order with the promotion buy 5 get 5 free, but I only received 5, I had send my request to customer support almost one week no one response back.
24 September 2024
Relx: 82235
Hi team, hope you’re doing well.
I recently purchased the Relx Infinity 2. Unfortunately sorry to say but I am not satisfied with the product, I have no idea why it keeps on vibrating continuously every second and I am not able to vape. I tried charging it, the battery shows full and even the pod is placed correctly still it is not working. Other than that, I used the strawberry burst flavour which was amazing but the pineapple and watermelon ice are sooo baddd it has affected my health a lot and I have started getting breathing issues because of that. As much as I would like to get it repaired, I don’t really have the patience to get it all done, I bought it to improve my vaping experience but it has resulted otherwise. I would like to return it and the flavours as well, there is one pod each for both pineapple and watermelon flavour which is untouched. If it’s possible to get a refund for these products, I would be really grateful you can take it back.
Please do let me know if any kind of refund is possible or else I might as well give it away to someone but I think that would be a loss.
Thank you so much.
Kind regards,
Khushi Shah.
24 June 2024
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