Relias Reviews 139

Lots of choices and good learning material

Customer Support are good listeners

I ask a LOT of questions as I try to learn the more complex aspects of Relias. Everyone I've spoken to in customer support has been very good about taking the time to fully understand my problem, they ask clarifying questions to figure out how we got to where we are with an issue, and they are very patient with answering my multitude of questions.

Our department has utilized the Chat feature to reach Customer Service on many occasions. The wait time is never long which is much appreciated when reaching out in the middle of the work day. Customer Service uses language that is easy to understand, and often provide clear step-by-step directions. We like that the chat responses are emailed to us to use as a reference at a later date if needed.

It was great! Problem was resolved.

The support I have received from the beginning to date has been amazing. Relias staff never fail to find a solution to any issues, explain what went wrong and how to do it the next time. Relias has made me a success.

Relias support is always very helpful and patient in helping me troubleshoot issues. Everyone has been amazing and Valerie, our success manager frequently reaches out to check in and make sure that we are utilizing the site as best we can.

Tired of having to delete new employees and put them back in again. Get your IT department in order. I've had to do it for 9 employees now and I am angry!!!!!
We pay you a ton of money. We are a tiny company. Fix your system, stop kicking my employees out.

Excellent management system and superior support.

All of your support agents that I have worked with the past few weeks have been very helpful. I really love when they educate me on processes, as I am still learning all of the capabilities of Relias, what they can do and what is our responsibility. Overall, a good experience.

It’s always a pleasure to speak with the Relias staff, they are very committed to finding solutions that fit my needs.

It is somewhat difficult to have someone to address changes with. Also, a supposed scheduled appointment to discuss discovery was cancelled and no reason was given after annual payment had been made.

Still a fantastic platform - functionality-wise. Customer service though has been spotty, e.g., being told something wasn't possible until I shared what was provided previously; some not reading the work order correctly so I have to reiterate what I was asking for, etc.

Relias has made staff trainings easier and more understandable

Hearing that our feed back is read and makes an impact on how the site runs is amazing. Your attention to details and passing along information is excellent,

Relias is a great way to educate and meet continued learning requirements all in one platform and it is so easy to navigate. Super convenient!

As an LMS, it works great for its main intended purpose of administering trainings courses and records. However, it's very limited in functionality. I wish the exam feature was a little more robust and that Relias could read out quizzes within SCORM files. I use Articulate Storyline, and Relias can't report any data from that SCORM file, so quizzing within that file is wasted.

Additionally, I would like to see courses being marked as "failed" if a learner does not pass an exam. If people take an exam, with limited attempts and fail, there should be a way to mark them as failed.

I wish there was also a way to report out failed exam attempts in Relias.

Most of the training courses are computer-friendly to follow through the training.

Overall, my experience has been good. Recently I had a technician not respond to my email.

The site is easy to navigate. I've been able to add custom courses and have taken several of the BACB CE courses. I've use most of the information in each of those course in my everyday practice.

The administrative interface is easy to navigate and makes the process smooth. The updated report screen makes it easy to keep a finger on compliance and see who is overdue.