It was very prompt considering it was needed on July 1st when our AC unit broke down and on reviewing the problem was found in need of replacement. The sales agent came out that afternoon and taking... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The technician arrived on time did not seem overly experienced with my older model heater but felt that he had repaired the unit. Two weeks later it stopped working properly again. The technician was... See more
Company replied
response time was excellent. Problem resolution took too long. Last service team fixed the problem and were very professional. Very concerned about my wifes heat induced stress. In the end we have a... See more
Company replied
When first contacted by Reliance, it was work almost immediately. Within 24 hours there were workers at our house to install the furnace and hot water tank. It was all done professionally and with gre... See more
Company replied
Company details
- HVAC Contractor
- Air Conditioning Repair Service
- Electrician
- Hot Water System Supplier
- Plumber
- Water Purification Company
About Reliance Home Comfort
Written by the company
Who is Reliance?
Reliance® has been helping Canadian homeowners take care of their home comfort needs for more than 60 years. We serve homeowners across Ontario through British Columbia with a focus on reliability, transparency, and respect for your time and your home.
From the first call to the final walkthrough, our approach is straightforward. We call ahead, arrive prepared, protect your space, and explain each step clearly so you know what is happening and why. After decades of serving homeowners, we understand what great service should feel like and what people value most when inviting someone into their home.
Trusted by Millions of Canadians
With one of the largest home comfort teams in the country, Reliance has built more than two million customer relationships over the years. Homeowners across Canada have shared their experiences, contributing to more than 160,000 five‑star Google reviews across our locations. We value this feedback and use it to continuously improve how we serve our customers.
Here for You 24/7, 365 Days a Year
Home comfort issues do not follow a schedule. Our phone support is available 24 hours a day, every day of the year, including holidays. When something breaks, we work to get help to your home as early as the same day so issues can be addressed quickly and with minimal disruption.
Prepared Visits and Clear Pricing
With one of the largest home comfort fleets in Canada, our technicians arrive prepared with the tools and parts needed to solve problems on the first visit whenever possible. This helps reduce delays, avoid unnecessary return visits, and get your home back to normal sooner.
We also believe in simple, transparent pricing. That means shorter rental terms, upfront quotes, and no hidden fees. Our work is backed by some of the strongest guarantees in the industry, helping homeowners feel confident in the work being done in their home.
If you are researching your options or looking for dependable home comfort support, we would be glad to earn your trust next.
Home Comfort, Covered from Top to Bottom
Written by the company
- From the systems that keep your home warm and cool to the ones you rarely think about until something goes wrong, Reliance® supports many of the essential systems homeowners rely on every day.
- That includes heating and cooling systems such as furnaces, boilers, heat pumps, and air conditioners, helping manage comfort through every season. It also includes indoor air quality solutions like air purification and ventilation, which can help support improved indoor air and better circulation inside the home. Moving lower, Reliance supports water systems, including water heaters as well as water purification and filtration. These systems play a big role in everyday comfort, from hot showers to the quality of the water used throughout the home. In the basement and beyond, services also extend to plumbing systems, electrical systems, electric vehicle chargers, and whole home generators. These systems help power daily life and provide backup support when it matters most. For homeowners, having many of these services under one roof can make it easier to get answers, schedule service, and understand how different systems in the home work together. Whether it is routine maintenance, a repair, or planning an upgrade, Reliance helps cover home comfort from top to bottom, supported by consistent service standards and 24/7/365 phone support.
Guarantees That Actually Mean Something
We've got you covered
Every installation purchase is backed by a 12‑month, 100% money‑back guarantee — if the system doesn’t perform as promised, we remove it and refund your full investment.
If your home doesn’t reach the thermostat temperature we committed to, we’ll replace the entire system at no charge.
If any purchased equipment fails in the first year, we fix it free and even pay you $500 for the inconvenience.
And if a critical part fails twice within five years, we install a brand‑new unit — no questions asked. Renting? You don’t need to worry about any of that.
Our team treats your home with care and respect on every visit, using shoe covers, drop cloths, and protective materials to safeguard your space. Although accidents can happen, we will do our best to support you and find a fair solution if something goes wrong.
Contact info
Canada
- reliancehomecomfort.com
Available Home Comfort Deals
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have quite few home protection plans…
I have quite few home protection plans with Reliance. All the time I get very good service when booking a service call from the representative and the Technicians are professional and they they know the job with good trouble shooting knowledge .
14 July 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
Appointment was on time
Appointment was on time
and technician was polite,helpful and knowledgeable.
22 June 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
Your service sucks as every person who…
Your service sucks as every person who came to service our rental water heater from Reliance was trying to sell something and not correctly explaining the terms and conditions.
19 June 2026
Reply from Reliance Home Comfort
We're genuinely sorry to hear that your experience didn’t meet expectations. We’re here to help and would appreciate the opportunity to assist you directly. Please don’t hesitate to contact us at 1-855-625-4090 so we can better understand your concerns and work toward a resolution. Your satisfaction is important to us.
quick and reliable service
9 July 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
Installers were efficient and friendly
Installers were efficient and friendly. They were considerate. Installation was done as expected. Everything is working perfectly fine now.
5 July 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
The technician was very good but the…
The technician was very good but the call center did not know the difference between a natural gas appliance and a propane appliance. So they sent the technician with the incorrect appliance for the job.
22 June 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
Brett was very knowledgeable for the…
Brett was very knowledgeable for the needs we had. Thank you.
10 June 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
Reply from Reliance Home Comfort
Thank you for the 4-star review! We truly appreciate your support and are always striving for that 5th star. If there's anything we could have done better, we'd love to hear your thoughts, your feedback helps us improve.
Came on time and did a good job with my…
Came on time and did a good job with my thermostat insulation
10 July 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
friendly and very helpful to replace my…
friendly and very helpful to replace my watersoftener
6 July 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
Repair to my tankless heater
Technician was on time, did the repair quickly and departed.
15 July 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
Our experience with Reliance has been…
Our experience with Reliance has been great.we contacted them due to our A/C unit breaking down and they came within a day or two . The guys that came to install our furnace and A/C were very helpful. They were fast and quiet . One of the guys took the time to walk me through what they did , how to check the filter on the furnace. He explained what the humidifier or dehumidifier does and how it helps. They took the time and asked if I had any questions or if there was anything else they could help us with . They welcomed us to call anytime if we needed help or to even ask questions. We appreciate all their help.
3 June 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
Consultant was knowledgeable
Consultant was knowledgeable, honest and personable. Installers were polite and efficient. Since installation we’ve been very comfortable
3 July 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
Technician was professional
Technician was professional. Worked efficiently and was very informative
26 June 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
The visit was very prompt
The visit was very prompt, the employee was polite and friendly. He took the time to disgust the issue I was having and than explained how he would tackle the job. I am pleased with the service in all regards.
11 July 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review, we truly appreciate your support. It’s great to hear you had a positive experience with us. At Reliance Home Comfort, we’re committed to delivering reliable, high-quality service and being the Destination of Choice for comfort. Your feedback motivates us to keep raising the bar.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.