The technician arrived on time did not seem overly experienced with my older model heater but felt that he had repaired the unit. Two weeks later it stopped working properly again. The technician was... See more
Company replied
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Review summary
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Reviews shaping this summary
response time was excellent. Problem resolution took too long. Last service team fixed the problem and were very professional. Very concerned about my wifes heat induced stress. In the end we have a... See more
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Good Workers The two technicians were knowledgable and efficient. They were friendly and helpful in explaining everything to a very senior citizen. Only one thing--it was a very hot day and th... See more
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Every single person we’ve met from sales to home technicians have been professional, kind, caring and went above and beyond to ensure we are happy with our new furnace/ac. We recommend reliance for s... See more
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Company details
- HVAC Contractor
- Air Conditioning Repair Service
- Electrician
- Hot Water System Supplier
- Plumber
- Water Purification Company
About Reliance Home Comfort
Written by the company
Who is Reliance?
Reliance® has been helping Canadian homeowners take care of their home comfort needs for more than 60 years. We serve homeowners across Ontario through British Columbia with a focus on reliability, transparency, and respect for your time and your home.
From the first call to the final walkthrough, our approach is straightforward. We call ahead, arrive prepared, protect your space, and explain each step clearly so you know what is happening and why. After decades of serving homeowners, we understand what great service should feel like and what people value most when inviting someone into their home.
Trusted by Millions of Canadians
With one of the largest home comfort teams in the country, Reliance has built more than two million customer relationships over the years. Homeowners across Canada have shared their experiences, contributing to more than 160,000 five‑star Google reviews across our locations. We value this feedback and use it to continuously improve how we serve our customers.
Here for You 24/7, 365 Days a Year
Home comfort issues do not follow a schedule. Our phone support is available 24 hours a day, every day of the year, including holidays. When something breaks, we work to get help to your home as early as the same day so issues can be addressed quickly and with minimal disruption.
Prepared Visits and Clear Pricing
With one of the largest home comfort fleets in Canada, our technicians arrive prepared with the tools and parts needed to solve problems on the first visit whenever possible. This helps reduce delays, avoid unnecessary return visits, and get your home back to normal sooner.
We also believe in simple, transparent pricing. That means shorter rental terms, upfront quotes, and no hidden fees. Our work is backed by some of the strongest guarantees in the industry, helping homeowners feel confident in the work being done in their home.
If you are researching your options or looking for dependable home comfort support, we would be glad to earn your trust next.
Home Comfort, Covered from Top to Bottom
Written by the company
- From the systems that keep your home warm and cool to the ones you rarely think about until something goes wrong, Reliance® supports many of the essential systems homeowners rely on every day.
- That includes heating and cooling systems such as furnaces, boilers, heat pumps, and air conditioners, helping manage comfort through every season. It also includes indoor air quality solutions like air purification and ventilation, which can help support improved indoor air and better circulation inside the home. Moving lower, Reliance supports water systems, including water heaters as well as water purification and filtration. These systems play a big role in everyday comfort, from hot showers to the quality of the water used throughout the home. In the basement and beyond, services also extend to plumbing systems, electrical systems, electric vehicle chargers, and whole home generators. These systems help power daily life and provide backup support when it matters most. For homeowners, having many of these services under one roof can make it easier to get answers, schedule service, and understand how different systems in the home work together. Whether it is routine maintenance, a repair, or planning an upgrade, Reliance helps cover home comfort from top to bottom, supported by consistent service standards and 24/7/365 phone support.
Guarantees That Actually Mean Something
We've got you covered
Every installation purchase is backed by a 12‑month, 100% money‑back guarantee — if the system doesn’t perform as promised, we remove it and refund your full investment.
If your home doesn’t reach the thermostat temperature we committed to, we’ll replace the entire system at no charge.
If any purchased equipment fails in the first year, we fix it free and even pay you $500 for the inconvenience.
And if a critical part fails twice within five years, we install a brand‑new unit — no questions asked. Renting? You don’t need to worry about any of that.
Our team treats your home with care and respect on every visit, using shoe covers, drop cloths, and protective materials to safeguard your space. Although accidents can happen, we will do our best to support you and find a fair solution if something goes wrong.
Contact info
Canada
- reliancehomecomfort.com
Available Home Comfort Deals
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We just had a new water heater replaced…
We just had a new water heater replaced and I have a wonderful experience with Reliance Home Comfort. Very care and knowledgeable staff. Overall great customer service.
11 July 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
Furnace install
the Reliance crew were very understanding and helpful. I would have given a 5 rating, but the first install was not damaged so we had to wait another weekend to get it installed. Excellent service
4 August 2026
Reply from Reliance Home Comfort
Thank you for your feedback. We're glad to hear that the Reliance crew was understanding, helpful, and provided excellent service throughout your installation experience.
We apologize for the delay caused by receiving a damaged unit, which resulted in having to wait an additional weekend for the installation to be completed. We understand how frustrating that can be and appreciate your patience and understanding. Your comments will be shared with the team as recognition of their efforts and as an opportunity to continue improving our customer experience.
Thank you for choosing Reliance and for taking the time to share your experience.
The plumbers were on time
The plumbers were on time, polite and friendly and resolved our issue.
25 June 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
Great experience!
Both the sales rep and installers were very knowledgeable throughout the process. I met with the sales rep on a Friday and by the following Monday afternoon both houses on my property had heat pumps installed and in operation.
3 July 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
Ease of appointment scheduling.Techs…
Ease of appointment scheduling.Techs always on time and call before arrival.Explain work that was done in laymans terms.
26 June 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
The team was quick and efficient.
7 July 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
Jacob
Your Tech., Jacob
He knew all the answers and permformed well.
Touched up all required and filled out the paper work for Enbridge Claim.
Excellent Technion again!
28 July 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
When first contacted by Reliance
When first contacted by Reliance, it was work almost immediately. Within 24 hours there were workers at our house to install the furnace and hot water tank. It was all done professionally and with great work. The salesman, Vishal Singh, did not apply any pressure for us to purchase anything, and allowed us to make that decision on our own. We appreciate that very much. The workers that did the installation knew their work, and performed it with much professionalism and that was great.
5 June 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
I love my new AC/Heat pump
I love my new AC/Heat pump. Jatinder was my Comfort Consultant and he was amazing. He explained how the unit worked and the comfort guarantee. He offered support every step of the way. The installation by James was done quickly and professionally. The unit itself is so quiet you can barely hear it outside. It is not too big either. The summer has been very comfortable for us.
22 June 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
Friendly sales people
Friendly sales people, experienced and prompt support. Help with the technical part of the job was a
bonus for us Seniors. They were all "KEEPERS".
30 July 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
Positive experience
Quick response to our request and service follow soon after. Technician was pleasant and informative and walked us through the whole process. Highly recommended.
1 June 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
The Sales Engineer pitched on the right…
The Sales Engineer pitched on the right issues concerning the equipment and the mode of installation. The installation guys called my attention to what would change contrary to what the Sales said concerning the installation of the Condenser on the ground.
The After Sales Tech also responded quickly on report of gas leakage after installation.
3 July 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
quick to get information about the…
quick to get information about the product we needed and the 2 guys that came out to install were great. efficient, friendly and informative with explaining the equipment.
4 June 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
The salesman was knowledgeable
The salesman was knowledgeable, helpful and took the time to provide with me with all the information I needed to make my decision. The installers were quick and efficient and friendly.
4 July 2026
Reply from Reliance Home Comfort
Thank you so much for your 5-star review! We’re thrilled to hear you had a positive experience with us. At Reliance, we are committed to being the Destination of Choice by delivering exceptional experiences for our customers seeking comfort. Your support inspires us to continue providing the best service possible.
Had a service member come to do yearly…
Had a service member come to do yearly maintenance on furnace and air conditioner. He spent 30 seconds looking at the air conditioner and was downstairs with the furnace for approx 15 min. It has always taken previous companies 1 hr to clean the furnace and check everything and 20 - 30 minutes on the air. When I questioned him, he said it was done and all was fine. Called the office for maintenance supervisor and got the run around on 3 different calls. Was finally told the service person hadn't handed in his service report yet and to call AGAIN later. They should have had someone call me as far as I'm concerned. Never heard back from them. I gave up. I was shocked at this as I have always had great service in the past.
2 July 2026
Reply from Reliance Home Comfort
We're genuinely sorry to hear that your experience didn’t meet expectations. We’re here to help and would appreciate the opportunity to assist you directly. Please don’t hesitate to contact us at 1-855-625-4090 so we can better understand your concerns and work toward a resolution. Your satisfaction is important to us.
Friendly and informative installers!
4 August 2026
Reply from Reliance Home Comfort
Thank you for the 5-star rating and for choosing Reliance. We’re glad to hear you had a positive experience with our team. Providing dependable, customer-focused service is what we aim for, and your feedback encourages us to continue delivering at that level.
Service was quick to respond but first…
Service was quick to respond but first service technician had to wait on the phone for information. Second technician understood the issue and recommended replacement of tankless water heater due to repeat failure.
7 July 2026
Reply from Reliance Home Comfort
Thank you for the 4-star review! We truly appreciate your support and are always striving for that 5th star. If there's anything we could have done better, we'd love to hear your thoughts, your feedback helps us improve.
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