Ordered several items, including the navy polka dot-trim occasion hat. When l received the order, the box was badly damaged, the hat had been completely flattened, was unwearable. No effort had been m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Reiss stock a variety of good quality clothing & accessories. It also stocks a good range of clothing sizes. I like that Reiss uses viscose, linen and cotton rather than polyester. The convenience of... See more
Most comfortable shoes from Reiss. Purchased the pink kitten heel, really pleased with the colour, quality and comfort. I have purchased shoes both heel and non heels from reiss previously and they al... See more
This was a top and trousers bought for my Wife. They are beautifully designed and well made. We weren’t sure of the fit of the trousers and ordered an additional pair in the petite size. They were per... See more
4.4
Excellent
8K reviews
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Prompt delivery great product
19 June 2026
Great product and fast delivery
19 June 2026
Easy to use on line web site and order
Easy to use on line web site and order. The confirmation and tracking is excellent plus having so many collection points is very useful (collected from a local Next store). Returns is also clear and simple (not that we've returned the item). Overall very good.
19 June 2026
Great quality and fast service!
12 June 2026
Beautiful collections
Beautiful collections, good choice, very competitive sale prices, fast delivery and easy ordering.
19 June 2026
Pleasant helpful staff
Pleasant helpful staff, I make an effort to go into the Reading Oracle store every week. This is the only store I know, where the staff are so helpful and that nothing is to much effort.
I also love the quality of all your men and ladies clothing.
19 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Once again i am having online issues…
Once again i am having online issues with a reiss delivery. Do not order anything online as it almost always doesnt arrive. They then tell you its because its out of stock but its not and you can reorder. Its a shame such a good clothes place has the worst delivery service
15 June 2026
Unprompted review
Reply from Reiss
Hello Steven,
We are very sorry to hear about the ongoing delivery issues you've experienced. We'll reach out to you directly to investigate this further and help resolve the situation.
The Reiss Team.
Reply from Reiss
Hello Anna,
We appreciate your feedback. We are sorry the fit wasn't right. We will reach out directly to look into this further.
The Reiss Team.
Sunglasses caused huge pain and large…
Sunglasses caused huge pain and large bruise on the bridge of my nose too tight and restricted my blood vessels
30 May 2026
Reply from Reiss
Hello Kimberley,
Thank you for your feedback, we are so sorry that your sunglasses caused such pain. We are reviewing your comments to improve our quality.
We will reach out to you directly to look into this further.
The Reiss Team.
Well made clothes
Reiss is a bit on the pricy side for me but the items I’ve invested in are gorgeous. Well made, wonderful structure and feel expensive and look elegant
11 June 2026
Very poor
Very poor, paid for next day delivery, order never arrived , paid over £700 for items. Contacted customer services who re-ordered. Items arrived and returned to store , failed to receive the money back into my account. Contacted customer services after 9 days who have now arranged a repayment which will take up to 5 days. Informed if I had not contacted them they would not have refunded payment to me due to an issue their end. I won’t be ordering from them again.
8 June 2026
Reply from Reiss
Hello Sharon,
Thank you for your feedback, we are sorry that you had these issues with your order and refund. We are reviewing your comments to improve our quality.
We will reach out to you directly to look into this further.
The Reiss Team.
Terrible
Terrible. Ordered my shorts twice before my holiday and they still haven’t come. My order keeps saying delayed. I’ve come back off holiday and they still aren’t here. If I could give a zero I would. Terrible service.
18 June 2026
Reply from Reiss
Hello Billy,
Thank you for your feedback, we are sorry that you have not received your order. We are reviewing your comments to improve our quality.
We will reach out to you directly to look into this further.
The Reiss Team.
Excellent quality and fits beautifully…
Excellent quality and fits beautifully due to the great design details
Great quick delivery and up to date order tracking
18 June 2026
Positive outcome!
I recently experienced a significant issue with a recent REISS order which unfortunately failed to arrive despite being ordered for a specific occasion & with paid-for delivery.
Naturally, I was extremely disappointed & concerned, particularly as the parcel appeared to have gone missing altogether.
However, following several conversations with Customer Services, my complaint was escalated & I was contacted by Stacey, who took the time to listen, understand my concerns & discuss the matter thoroughly - She was professional, empathetic & genuinely committed to finding a fair resolution.
Whilst the initial experience fell short of the high standards I associate with REISS, I am very pleased with the way the matter was ultimately handled. Stacey restored my confidence that customer feedback is taken seriously & that customer service still matters.
Things can and do go wrong from time to time, but what truly matters is how a company responds when they do. Thank you to Stacey & the REISS team for listening & reaching a positive outcome.
Melanie Glover
18 June 2026
Unprompted review
I love the clothes for a start
I love the clothes for a start . The casual range in particular , the fabrics and styles.
Ordering is easy and delivery fast
My favourite place to shop.
11 June 2026
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