Rehome Outlet (as seen on Dragons' Den) Reviews 

1,013
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, polite, and exceptionally helpful staff who manage the entire purchasing and selling process efficiently. Consumers are also highly satisfied with the amazing quality of the products, noting that online descriptions are clear. Additionally, people highlight the excellent delivery service, emphasizing that transport teams handle items securely with great care. Though some customers noted issues, mentioning that certain items unexpectedly arrived damaged or required unexpected repairs. A few reviewers were dissatisfied with short return windows, inaccurate online listings, and persistent difficulties when resolving complaints.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that everyone they dealt with was helpful,... See more

Service

People report positive experiences with service, highlighting a smooth, professional, and well-managed... See more

Product

Clients share positive opinions on product quality, highlighting great bargains on pre-loved and ex-display... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that everything arrives on time and is... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service throughout the process. Rehome looked after every aspect and our kitchen was assessed, listed and sold without any effort by us. It’s brilliant that our good quality ‘old’ kitchen... See more

Company replied

Rated 5 out of 5 stars

Excellent from start to finish, ended up buying more of them and the showroom after going to view the kitchen. Everything looks pretty good when delivered, normal markings from taking apart but nithi... See more

Company replied

Rated 5 out of 5 stars

Absolutely delighted with my new kitchen. I could never have afforded such a premium brand & the whole process was incredibly easy and well managed. The Rehome team answered queries very promptly and... See more

Company replied

Rated 5 out of 5 stars

Really great service.We viewed two or three domestic kitchens on line before buying. We are keen recyclers and could not be more pleased with the kitchen we have eventually bought. Especially impresse... See more


Company details

  1. Kitchen Supply Store
  2. Bathroom Supply Store
  3. Furniture Store
  4. Home Improvement Store
  5. Kitchen Furniture Store
  6. Kitchen Remodeler

About Rehome Outlet (as seen on Dragons' Den)

Written by the company

Rehome

The Kitchen, Bedroom, Bathroom outlet

The UKs Leading Marketplace for Buying and Selling Used and Ex-display Kitchens

Rehome makes buying and selling pre-loved and used kitchens, bedrooms, and bathrooms safe, simple, and sustainable. As the UK’s leading marketplace for pre-owned kitchens, we combine expert verification with rigorous quality checks, giving our customers peace of mind while saving money. We sell kitchens, bedrooms and bathrooms, either used (pre-owned) or ex-display from premium homes and showrooms across the UK, including London, South East England, South West England, West Midlands, East Midlands, Yorkshire, North East England, North West England, Wales and Scotland. All used kitchens listed on Rehome are carefully inspected and verified by our trained team, reducing the risks typically associated with purchasing pre-loved interiors. We also ensure that all sellers are verified, so you can buy or sell with confidence. Our approval process guarantees that every kitchen, bedroom, or bathroom we list meets high standards of safety and quality. Choosing pre-loved with Rehome offers significant cost savings compared to buying new (up to 80% off high street prices for well known brands), while also supporting a more sustainable approach to home renovation. We are proud to be BCorp certified, a recipient of the Queen’s Award for Sustainability, and a Which? Trusted Trader for professional dismantling services, demonstrating our commitment to ethical, responsible, and trustworthy practices. Our award winning business has become a trusted authority in the pre-owned interiors market. We make it safer and easier to buy and sell used kitchens, bedrooms, and bathrooms, helping homeowners and sellers alike benefit from quality items without the risks often associated with second-hand purchases. Whether you’re looking to upgrade your home or sell pre-loved interiors, Rehome provides a reliable, verified marketplace where sustainability, savings, and trust go hand-in-hand. Showrooms across the UK regularly update their ex-displays to keep up with the latest trends, which means that perfectly good ex-display kitchens and bathrooms are often replaced long before they’re worn out. Rehome makes it simple to buy from premier showrooms around the UK; Tom Howley, Martin Moore, Magnet, Nobilia, Neptune, Humphrey Munson, Clive Christian, Harvey Jones, Bulthaup, SieMatic and Smallbone to name a few Now we think you’d at least want to take a look at Rehome.

Visit Rehome

Contact info

Luxury Kitchens Up to 80% off RRP

Ex Display & Pre-loved kitchens from premium homes and showrooms

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,013)

140 reviews in the last 12 months

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Rated 5 out of 5 stars

Super happy with this service.

Very efficient , clear and friendly in communication. Sold our kitchen super fast and it made us very happy to see it going to another home and not into landfill.
All together an excellent experience and super idea.

2 May 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Music to our ears!!! thank you for taking the time to leave us your review. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Great service from start to finish.

Great service from start to finish.
Friendly team that talked me through the process and kept me up to date through out.

6 May 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Brilliant Sam. Thank you for taking the time to leave us a review. Much appreciated. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Fantastic service end to end!

Fantastic service end to end!

This was a brilliant experience. When I first heard of Rehome I was unsure and thought the fees were quite expensive. However after using them from start to finish I thought the service was fantastic and well worth the money.

What would have cost me money ended up meaning I earned some money and the professionalism from intro, measures/photos through to dissembling and removing was extraordinarily good.

Couldn't recommend more. *Point to note I only sold but it seems like there are some fantastic bargains on the purchasing side too and would recommend if they have the same level of diligence.

21 April 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Luke, thank you for great review. We have a large team here, who are very experienced, which makes everything smooth and hassle free. I am delighted this has been your experience with us. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Amazing deals with very high quality…

Amazing deals with very high quality fixtures. Staff helpful and easy process. Highly recommended.

15 June 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you for the 5* review John, much appreciated. Looking forward to you coming back to us soon. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Extremely easy and smooth transaction

Extremely easy and smooth transaction. Very professional customer services. In particular Rakshith Harish. Went above and beyond to help me secure the kitchen I wanted.
Highly recommended.

10 June 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Daya, this is a lovely review, thank you so much for mentioning Rakshith, he was delighted. Enjoy your new kitchen! Warm regards Helen Lord, Rehome Founder

Rated 1 out of 5 stars

Rehome cannot supply what you pay for

Rehome advertised and we paid for a wine fridge - after some weeks waiting for the item we were contacted to say that the seller wanted a further c£4000 for the item. Whilst we were offered a refund it still hasn’t arrived and they continue to make interest on our money. This maybe a turning point and we stop dealing with people that can’t supply what they advertise which we will be following up with trading standards in windless region

8 June 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Dear Mr Bourne

Thank you for your feedback. We are sorry for the disappointment caused. Unfortunately, the wine fridge was listed at an incorrect price due to a genuine human error. As soon as this was identified, we contacted you and processed a full refund to your original payment method. We understand your frustration that the purchase could not proceed as expected. Any delay in refunded funds appearing back on a credit card is determined by the card provider and banking system, rather than Rehome.

We take pricing accuracy seriously and have reviewed our processes to help prevent similar issues in future. We apologise again for the inconvenience caused and appreciate your understanding.

Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Very professional and efficient

The whole process was very smooth and professional. Rehome quickly answered any questions I had and the removal/delivery team were very helpful and efficient

12 May 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you for your lovely 5* review Janie, we are delighted that you were happy with the service from Rehome. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Great way to get a quality kitchen but...

The sales service is very good as they are eager to get a deal!
A buyer of a used kitchen needs to be prepared for a kitchen which needs a lot of cleaning after it's been dismantled, shipped, stored, transported and reassembled in its new configuration.....

24 April 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you for your 5* review Simon, we're delighted to hear that you were pleased with the sales service and that you've been able to secure a quality kitchen at a significant saving compared to buying new. As you so correctly note, pre-owned kitchens will typically require some cleaning after being dismantled, transported, stored and reassembled. While we always strive to ensure kitchens are presented as well as possible, some additional cleaning is often part of the process when purchasing a pre-loved kitchen.

We believe the savings, quality and sustainability benefits make it a worthwhile trade-off, and we're pleased you've been able to enjoy the advantages of giving a great kitchen a second life.

Thank you for your honest and transparent review. It is much appreciated. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Right kitchen at right price

Right kitchen at right price, good customer service andc a great delivery team.

10 April 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Amazing Phil. Delighted you are happy! Thank you for taking the time to leave a review for us. Much appreciated. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

From start to finish communication…

From start to finish communication couldn't have been better and any small queries from me were dealt with promptly.

5 June 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Sorry I cannot thank you by name, but thank you for taking the time and effort to leave us a 5* review. Much appreciated. Warm Regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Excellent service and support throughout

Excellent service and support all the way from initial contact to receiving sale proceeds. Exemplary attention to detail, care, and customer focus. The kitchen was very carefully and skilfully dismantled as well as transported which ensured best conditions and value to the buyer. Finally, thanks to Siobhan and Jessica for covering off the final step of getting me paid!

1 May 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi Louise, what a wonderful review, thank you so much for this! I love the fact that you have mentioned two members of staff as well, as they will be buzzing! This, is very kind of you. I am genuinely delighted you are so happy with the sale of your pre-loved kitchen, and your review will go a long way to encourage other people to consider it too. This is a great thing to do. Warm regards and thanks Helen Lord, Rehome Founder

Rated 2 out of 5 stars

Rather bitter experience

Rather bitter experience. The kitchen was still advertised as available on both the website and eBay, and Rehome’s representative even attempted to arrange a viewing for us, despite it already being sold. The inaccurate listing raised our hopes and led us to make plans around a purchase that was never possible. In the end, we were left with wasted time, disrupted weekend plans, and a great deal of disappointment. 2 stars for the Customer Service representatives that were very kind.

30 May 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.

As the items we offer are unique, availability can occasionally change very quickly if a sale is completed shortly before our listings are updated. We always aim to keep our website a listings as accurate as possible and to notify interested customers promptly if an item is no longer available.

As we cannot identify your enquiry from this review, we would welcome the opportunity to look into the circumstances further. Please contact our customer service team with details of the kitchen you were interested in so we can review what happened and discuss your experience directly.

We appreciate your comments and will continue to review our processes to ensure customers receive the best possible service.

Rated 5 out of 5 stars

Great experience

Great experience, excellent customer care from Raki, Siobhan and the delivery team from start to finish.

20 May 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you so much for your review Steve! It is so generous of you to mention the team members who have given you great service. This means so much to them personally. I have passed on your thanks. Warm regards, Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Great site for Kitchens ex display at a great price

The process was so easy and when we went to collect all ready to go. Seamless i can only thank Rehome for all their help. They were in contact throughout especially Siobhan. I can highly recommend this site.

18 May 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi David, thank you for this great review, and for mentioning Siobhan personally. This is extremely generous of you and it means a lot to her and the whole team. We are delighted you are happy with your kitchen purchase, and would love you to send us some images when the kitchen is re-installed. Please send to Hello@rehome.co.uk. warm regards and thanks, Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Communication was excellent

Communication was excellent, everyone I dealt with was very friendly and it made the whole transaction stress free.

I recommend them to friends and family and even strangers. I wouldn’t buy a kitchen from anywhere else now.

20 February 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you so much for this very generous and kind review. I am just imagining you stopping strangers in the street to tell them about your new kitchen... :) But, to be honest, when you get a bargain like this, it does make you feel like shouting from the rooftops doesn't it? I am genuinely delighted for you... Remember to send us some images when you have finished installing, and we will shout about it too....! Thank you again, it's much appreciated. Warmest regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

It was an amazing experience

It was an amazing experience — I had a dedicated agent supporting me from start to finish, and everything was clear and straightforward throughout.

13 May 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you Nilou for taking the time to leave your review for us. It is much appreciated. We find that the best customer experience is to have someone who helps you from start to finish. I am delighted this worked well for you. Reviews are vital for our business, so thank you for shouting out about this. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Everyone I dealt with was helpful and…

Everyone I dealt with was helpful and professional. Constantly kept upto date. They did exactly what they said they would and the actual delivery team could not have been more obliging. Thank you

7 May 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you for taking the time to leave your review, it's really appreciated. Our delivery teams are integral to our business and they also dismantle too.. meaning a personalised and professional service. Thank you again! Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Great

The price I paid for my kitchen was great for everything I received. Everyone was extreamly helpful throughout the whole experience. Kept me up to date all the way through and the delivery guys were great.

6 April 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Hi there, I genuinely love reviews like yours. It makes us all smile that we can bring gorgeous kitchens to our site that give great value for money, and do it all with a professional, supported service. Thank you for taking the time to leave your review, its much appreciated. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Quick response and professionally…

Quick response and professionally handled thanks

2 February 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

Thank you for taking the time to leave us a review. It's really appreciated. Warm regards Helen Lord, Rehome Founder

Rated 5 out of 5 stars

Love the environmental aspect of Rehome

The first thing that attracted me to Rehome was the environmental aspect of buying a secondhand kitchen with the added bonus of getting a quality kitchen that brand new would have been out of my price range. My new kitchen is in storage at the moment as I wasn’t quite ready for it. I’m very happy with my purchase. I was impressed at how well dismantled the kitchen was by Serg and team who were also extremely well versed at delivering safely. Communication and customer service was also very good … feeling rather smug if I’m honest!!! Thank you Rehome.

11 April 2026
Unprompted review
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Reply from Rehome Outlet (as seen on Dragons' Den)

This is music to our ears! thank you so much for this review. Both the cost savings and the environmental savings are what Rehome is all about. Each kitchen we 'rehome' saves carbon, trees and landfill. This is why we have won the Queens Award for Sustainability... :) But it is sustainability without compromising on quality or condition, so it's a win win for everyone. I believe you have every right to feel smug, and this makes me smile... a lot! Thank you again and enjoy. Warm regards Helen Lord, Rehome Founder

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