Regionalbroadband Reviews 

151
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers had a great experience with this company. Customers frequently praise the professional engineers for arriving right on time, explaining every single step of the installation process clearly, and always keeping work areas tidy. Consumers are also extremely happy with the consistently fast internet speeds, friendly staff members, and the overall smooth account setup process. Though some people experienced poor customer service and frustratingly slow response times when trying to contact support to resolve various technical issues. Other reviewers also mentioned unexpected daily charges, feeling strongly that the network did not deliver the high speeds initially promised by sales representatives.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising the professionalism, efficiency, and... See more

Service

People report ambiguous experiences with service, reflecting sharply contrasting views among reviewers. On... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our broadband installed today by Nik from Regional broadband. He was excellent. He explained everything so well and made sure we understood how it all operates. He was polite,efficient and tidy... See more

Rated 5 out of 5 stars

Nik was very professional installer. Explained everything in my house and my father’s house. Such a neat job -tidied up old wires from precious broadband that were so long and tangled. Very patient e... See more

Rated 5 out of 5 stars

Thanks to Lee for a hassle free account set up and Nik for a hassle free installation. Internet working sooo much better now. I would recommend

Rated 5 out of 5 stars

Living in rural Ireland. Internet download speed 2. Contacted Regional Broadband who were very helpful on the phone. Nik the engineer came from Galway and arrived at 10am as agreed, He completed the a... See more



Contact info

3.8

Great

TrustScore 4 out of 5

151 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(151)

32 reviews in the last 12 months

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Rated 1 out of 5 stars

Waiting on a refund with my partner and…

Waiting on a refund with my partner and never get any luck with the system they use . Email ya saying my iban number is incorrect. But it was same iban you took the money from. Agreed they owe me money but they just blank me now. Id advice anybody thinking of getting this very poor customer service based company need a good lesson in lean and learn that the customer is the forefront of thier business. STAY CLEAR

2 May 2023
Unprompted review
Rated 1 out of 5 stars

Thieving from customers

If I could put no stars I would.
Year waiting on a refund. They never told me they overcharged I found that out myself and a year hounding them and they agree they owe me just won't pay it back.

28 February 2022
Unprompted review
Rated 5 out of 5 stars

Firsts class service.

I was looking to get broadband in to my new home. I contacted regional broadband and from that first conversation to the installation of my broadband I’ve nothing but the highest praise for this company. A very fast response, clear communication and a very pleasant technician, all was 5 star! And I’ve never had such high speed internet. Highly recommend this local company!

20 May 2022
Unprompted review

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