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Regen Renewables Ltd Reviews 

267
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. People repeatedly highlight that the staff members are exceptionally knowledgeable, answering all questions patiently and ensuring everything runs smoothly from start to finish. Consumers often share that the professional installation engineers work very hard, keeping workspaces remarkably clean and respectful throughout the entire project. However, some people mentioned occasional difficulties regarding after-sales support and getting prompt responses when trying to reach out to the office for help. A few consumers also noted that handling initial faults or troubleshooting minor technical issues independently after the fitting caused some noticeable frustration.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional, tidy, and efficient... See more

Staff

Consumers find staff to be exceptionally professional, polite, and hardworking throughout the entire... See more

Product

Customers had ambiguous experiences with product, noting that while the systems generally run smoothly and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that team members are... See more

User experience

Reviewers mention positive feedback about user experience, noting that the entire process from installation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had Linton and Chris from Regen Renewables fit 20 PV panels and battery system to our house. From the outset Linton explained the Installation process step by step and Gave us e... See more

Company replied

Rated 5 out of 5 stars

Regen approached us initially with respect to potential heat exchange unit heating which unfortunately wasn't suitable for our property size. Keen to pursue greener options we then went down the route... See more

Company replied

Rated 5 out of 5 stars

Fantastic team of people, the air pump and radiators were fitted and working within three days. The engineers were very respectful of our home and always left the house liveable at the end of the day... See more

Company replied

Rated 5 out of 5 stars

I have nothing but praise for this company. From initial contact to a fully fitted heat pump system took very little time. Everyone I have had contact with has been professional, polite, helpful and e... See more

Company replied


Company details

  1. Environmental Renewable Natural Resources
  2. also in
  3. Boiler and Heating Service
  4. Green Energy Supplier
  5. Heating Contractor
  6. Solar Energy Company
  7. Solar Energy Equipment Supplier

Written by the company

At Regen Renewables Ltd, we’re not just a company—we’re a movement towards a sustainable future. Now operating nationwide with hubs in Newcastle, Hatfield, and our original base in Woodford Halse, Daventry, we bring cutting-edge renewable technology to homes and businesses across the UK. From highly efficient Heat Pumps to advanced PV Solar Panels and eco-friendly Air Conditioning systems, every solution we provide is designed with the planet in mind—helping you save energy, reduce costs, and lower your carbon footprint. Join us in making a positive impact, one green installation at a time. Discover the future of energy with Regen Renewables Ltd—where every project is a step towards a cleaner, brighter tomorrow.


Contact info

4.8

Excellent

TrustScore 5 out of 5

267 reviews

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4.8

All reviews

(267)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

I would recommend Regen Renewables

Everyone I involved in buying the heat pump were polite and very helpful. The installation team left the property clean and tidy removing all rubbish from site. The handover was was well explained and set at a level for non technical pensioners.
As with new installations there was a small amount of air in the system and the video sent by the office enabled me to solve the problem.
I had a problem with blocked filters an engineer came the next day to clean.

25 August 2023
Unprompted review
Regen Renewables Ltd logo

Reply from Regen Renewables Ltd

Hi Mr. Parsons,

Thank you so much for your fantastic five-star review! We're thrilled to hear that you had a great experience with us. If there's anything else you need, please don't hesitate to give us a call.

Best Regards,
The Regen Team

Rated 5 out of 5 stars

Everything was explained to us and…

Everything was explained to us and staff were helpful and friendly

28 May 2024
Unprompted review
Regen Renewables Ltd logo

Reply from Regen Renewables Ltd

Hi Mrs Pateman,

Thank you for your fantastic review! We're delighted to hear that everything was clearly explained and that our staff were both helpful and friendly.

We appreciate your feedback and are here if you need anything further.

Best regards,
The Regen Team

Rated 5 out of 5 stars

Impressed with the company from first…

Impressed with the company from first contact to instillation. All representatives were polite and not pushy. We were kept informed throughout the process and the installation was conducted very quickly and the guys were very helpful they arrived at the promised time and completed within 2 days.

14 August 2024
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Reply from Regen Renewables Ltd

Hi Sir,

Thank you for your wonderful review! We're thrilled to hear you were impressed with our service from start to finish. It's great to know our team kept you informed and completed the installation quickly and efficiently. We appreciate your kind words.

Best regards,
The Regen Team

Rated 4 out of 5 stars

A clean and tidy installation.

The basic installation went well with most downstairs radiators and hot water cylinder being replaced. However the control system is somewhat frustrating in that the heating is wireless control but hot water is only controlled by hard wired thermostat. This seems to be industry standard at present, hopefully something heat pump manufacturers will address soon .

19 August 2024
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Reply from Regen Renewables Ltd

Hi Mr Smith,

Thank you for your feedback and for the positive review! We're glad the installation went smoothly. We understand your frustration with the current control system and appreciate your insight. We hope that future advancements in the industry will bring more integrated solutions.

Thanks again for choosing us.

Best regards,
The Regen Team

Rated 5 out of 5 stars
Regen Renewables Ltd logo

Reply from Regen Renewables Ltd

Hi Mrs Stirman,

Thank you for your kind review! We're glad to hear that our team made a positive impression and that you enjoyed having us.

It was a pleasure to work with you!

Best regards,
The Regen Team

Rated 5 out of 5 stars

Air source heat pump

The quality of service was good from beginning to end . Things were explained in detail and each stage happened as told. The workmen were prompt and got straight on with the job, with a working boiler at the end of day two. Messes were cleaned, all rubbish cleared promptly, and at the end everything was explained by an experienced worker. We look forward to a much more consistent warm home.

12 July 2024
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Reply from Regen Renewables Ltd

Hi Mr Skinner,

Thank you for your fantastic review! We're thrilled to hear that you were satisfied with our service from start to finish. It's great to know everything was explained clearly and your home is now warm and comfortable.

We appreciate your kind words and look forward to continuing to serve you.

Best regards,
The Regen Team

Rated 4 out of 5 stars

Communication.

Bianca was very patient, helpful and thorough. I felt we had all the facts, and no problem to me for making a quick decision. Edgar was slick, a bit out of my depth for technical details, but we got there in the end. The team who fitted everything worked well, both together and with us, the job was completed quicker than I expected. Chris, the Electrician could have been more helpful in keeping us aware of what he was doing. The Smart Meter we knew nothing about until almost a couple of weeks after the event, and would have been helpfully explained, also Hannah would not have been pestered so much. We also found put about the wiring outside of the house later, he was not forthcoming at all. Pete perhaps had no choice as to where he put the top lever in the Bathroom for the air outlet on the water tank, I am ringing again this afternoon to follow up my call of last week about our infirmities and the painful difficulty of operating this lever. The lack of communication left us a bit in the dark as to the finer details, where switches are going, the height as I said about the levers, may seem minor details. Thank you all for the thorough, tidy and efficient work.
Mr and Mrs Holder.

8 July 2024
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Reply from Regen Renewables Ltd

Hi Mr and Mrs Holder,

Thank you for your thoughtful review and for sharing your experience with us.

We’re delighted to hear that our team was thorough and efficient throughout the process. We appreciate your feedback on communication, especially regarding the Smart Meter and other details. We’re committed to improving in this area and hope to earn that fifth star from you in the future.

Thank you once again for your valuable input.

Best regards,
The Regen Team

Rated 5 out of 5 stars

First Class Experience

We’ve just had an air source heat pump installation completed by Regen Renewables and the whole process has been extremely positive.

Edgar’s expertise during the sales phase was brilliant, we had a lot of questions, so his patience was appreciated. He was knowledgeable and thorough.

The installation team, James, Dylan and Curtis were first class. Our old house threw up MANY challenges, and the team worked very hard to overcome them. They were professional and courteous throughout. I can safely say they are some of the best contractors we’ve ever had working for us. The handover was comprehensive and James didn’t mind me recording it so I’ve got it to refer back to.

The quality of equipment Regen use is high and it should be a robust system as a result. I am also impressed with the aftercare - with the maintenance plan and support.

All in all we’re happy customers and confident the system will meet our needs. Would I recommend Regen Renewables to others? Absolutely!

26 July 2024
Unprompted review
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Reply from Regen Renewables Ltd

Hi Sarah,

Thank you so much for your glowing five-star review! We’re delighted to hear that your experience with Regen Renewables has been extremely positive from start to finish.

We take great pride in the quality of our equipment and the robustness of our systems, so it’s fantastic to hear that you're impressed with both. Additionally, we’re glad that the aftercare, maintenance plan, and support have met your expectations.

Thank you for your confidence in us and for recommending Regen Renewables to others. Your satisfaction is our top priority, and we’re happy to know that your new air source heat pump system is meeting your needs.

Best regards,
The Regen Team

Rated 5 out of 5 stars

Excellent all round

Excellent product installed by friendly, competent and fast installer. Very pleased.

12 July 2024
Unprompted review
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Reply from Regen Renewables Ltd

Hi Riaz,

Thank you so much for your five-star review! We’re thrilled to hear that you are very pleased with your new air conditioning system.

It’s wonderful to know that our installer was friendly, competent, and efficient. Your satisfaction with the product and the installation process means a lot to us.

Thank you for choosing Regen Renewables and for taking the time to share your positive experience.

Best regards,
The Regen Team

Rated 5 out of 5 stars

Quality work

Turned up when they said they would. All the guys who worked at our house were very pleasant and polite and they all worked together well. They were very flexible, working late one day because we explained we were going out the following afternoon. The quality of workmanship was great and the cleared up after themselves. Would thoroughly recommend

17 July 2024
Unprompted review
Regen Renewables Ltd logo

Reply from Regen Renewables Ltd

Hi Chris,

Thank you so much for your fantastic five-star review! We’re delighted to hear that you had such a positive experience with Regen Renewables.

It’s wonderful to know that our team was punctual, pleasant, and polite, and that they worked well together. We appreciate your mention of their flexibility in accommodating your schedule, and we're thrilled that you were pleased with the quality of workmanship and the cleanup afterward.

Your recommendation means a lot to us. Thank you for choosing Regen Renewables and for sharing your positive experience.

Best regards,
The Regen Team

Rated 5 out of 5 stars

Quality instalation.

Quality of work was of a high standard. All as specified in quotation. All the installers worked to a high standard and were polite and courtious, with a clean and tidy site. All parts and equipment were of good quality.

4 August 2023
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Reply from Regen Renewables Ltd

Hi Chris,

Thank you so much for your fantastic five-star review! We’re thrilled to hear that you were pleased with the high standard of our work and that everything was as specified in the quotation.

It’s great to know that our installers were polite, courteous, and maintained a clean and tidy site. We're also glad that you found the parts and equipment to be of good quality.

Your kind words mean a lot to us. Thank you for choosing Regen Renewables and for taking the time to share your positive experience.

Best regards,
The Regen Team

Rated 5 out of 5 stars

Air source heat pump installation experience

Whole experience from initial sales contact to completion of installation was positive. The stages of the process were clearly defined and happened as described; there were no hidden costs. The installation team were prompt and courteous. A couple of minor teething issues, which can happen on any major works, were dealt with promptly, even if it required contact / advice out of hours.
Would recommend and would use this company again.

2 July 2024
Unprompted review
Regen Renewables Ltd logo

Reply from Regen Renewables Ltd

Hi Tim,

Thank you so much for your fantastic five-star review! We’re thrilled to hear that your entire experience with Regen Renewables, from the initial sales contact to the completion of the installation, was positive.

It's great to know that you found the process clearly defined with no hidden costs, and that our installation team was prompt and courteous. We appreciate your understanding regarding the minor teething issues and are glad we could address them promptly, even out of hours.

Your recommendation means a lot to us, and we’re delighted to hear you would use our services again. Thank you for choosing Regen Renewables and for sharing your positive experience.

Best regards,
The Regen Team

Rated 5 out of 5 stars

A quality installation... Quick and efficient.

We had been thinking about installing an Air Source Heat Pump system for some time. When we came across REGEN, they did a great job at assessing the requirements for an installation on our house and we were convinced that they would do a good quality job. We were not disappointed. They were efficient and quick, with the minimum of mess, and we believe that we have a system that is well suited to our house. They were a pleasure to deal with. Clearly, we are now learning how to use the system.

9 July 2024
Unprompted review
Regen Renewables Ltd logo

Reply from Regen Renewables Ltd

Hi Richard,

Thank you so much for your wonderful five-star review! We’re thrilled to hear that you had a positive experience with Regen Renewables. It's great to know that our team’s assessment and installation met your expectations and that you found the process efficient and tidy.

We’re pleased that the system is well-suited to your house and that our team was a pleasure to deal with. Learning to use a new system can take time, and we’re here to help with any questions you may have.

Thank you for choosing Regen Renewables and for sharing your experience.

Best regards,
The Regen Team

Rated 5 out of 5 stars

Help during fitting new system .

Help during fitting new system and after care was fantastic.
We are both in our mid 70s and needed help to understand the new system and how to work it. Can not fault them especially Hannah for her help, friendliness and patience.

5 July 2024
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Reply from Regen Renewables Ltd

Hi Mary,

Thank you so much for your wonderful five-star review! We’re thrilled to hear that you found our help during the fitting of your new system and the aftercare to be fantastic.

We understand how important it is to feel comfortable and informed about your new system, and we’re delighted that Hannah was able to provide the help, friendliness, and patience you needed. Your kind words mean a lot to us.

Thank you for choosing Regen Renewables and for taking the time to share your positive experience.

Best regards,
The Regen Team

Rated 5 out of 5 stars

Very professional and the fitters was…

Very professional and the fitters was nice, respected our home excellent service all round

17 June 2024
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Reply from Regen Renewables Ltd

Hi Mr & Mrs Bayliss,

Thank you so much for your fantastic five-star review! We’re thrilled to hear that you found our service very professional and that our fitters were respectful of your home. Providing excellent service all around is our goal, and we’re delighted that you had such a positive experience.

Your kind words mean a lot to us. Thank you for choosing Regen Renewables and for taking the time to share your feedback.

Best regards,
The Regen Team

Rated 5 out of 5 stars

Regen Renewables is a well-run company

Regen Renewables is a well-run company. They kept in touch with us all the time from when we first showed interest to completion of the job. The initial visit, the survey, and the installation were all carried out very professionally, and all the people involved were easy to get on with. All the old equipment was removed from the site and everything was left clean. The work was very neat - I was particularly impressed with the plumbing work, which is a pleasure to look at!

1 December 2023
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Reply from Regen Renewables Ltd

Hi Mr Colin,

Thank you so much for your fantastic five-star review! We’re thrilled to hear that you had such a positive experience with Regen Renewables. It's wonderful to know that our team maintained excellent communication from your initial interest to the completion of the job.

We’re glad that you found the initial visit, survey, and installation to be carried out professionally and that our team was easy to get along with. It's great to hear that you were particularly impressed with the neatness of the work and the quality of the plumbing.

Your kind words mean a lot to us, and we’re delighted that you’re pleased with the results. Thank you for choosing Regen Renewables and for sharing your experience.

Best regards,
The Regen Team

Rated 4 out of 5 stars

Regen renewable did a very good job

Regen renewable did a very good job, we are pleased with how the air source heat pump is working.

11 October 2023
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Reply from Regen Renewables Ltd

Hi Mrs Manley,

Thank you for your positive review and for giving us four stars! We’re delighted to hear that you’re pleased with the performance of your air source heat pump and that our team did a very good job.

Your feedback is greatly appreciated. We’re always striving to improve our services and would love to know if there was anything specific that prevented us from earning that fifth star this time around. Your insights would be invaluable to help us enhance our service further.

Thank you for choosing Regen Renewables and for sharing your experience.

Best regards,
The Regen Team

Rated 5 out of 5 stars

Air Source Heat Pump…

I have had an Air Source Heat Pump (ASHP) system for a year now which was supplied and installed by Regen Renewables (RR). They were helpful and patient with answers to questions about the system both during installation and after by phone. The central heating timer was easy to program, but the hot water instructions were non-existent for the Hitachi unit. RR is addressing this shortcoming, but it has taken some time to get an answer. Apart from that RR has done a good job and I would recommend them. Since then RR sent out two engineers who programmed the Hitachi unit to correspond to the variable unit electricity rates which I am using and the system is working very well.
The ASHP is more expensive to run. However, if you get the right electricity supplier (I use Octopus Energy) and take advantage of the variable unit rates offered throughout the 24 hours. Then program the heating and hot water times to coincide with the low unit electricity rates, the overall running cost is lower and makes it a viable system. For example, my effective unit rates for June were £0.20603 and July £0.18488 instead of £0.2525 with the standard unit rate. I hope that this helps you to make a decision.

10 June 2024
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Reply from Regen Renewables Ltd

Hi Richard,

Thank you for your wonderful five-star review! We’re delighted to hear that you’ve had a positive experience with your Air Source Heat Pump system from Regen Renewables over the past year. It’s great to know that our team was helpful and patient in answering your questions both during and after installation.

We appreciate your feedback regarding the hot water instructions for the Hitachi unit. We're actively working to address this and apologise for any delays. Your satisfaction is important to us, and we are committed to improving our documentation and support.

It's also valuable to hear your insights on managing running costs with the right electricity supplier. We’re glad that you’ve found a cost-effective way to use the ASHP system and appreciate you sharing this advice with others.

Thank you for recommending us and for choosing Regen Renewables. If you have any further questions or need assistance, please don’t hesitate to reach out.

Best regards,
The Regen Team

Rated 4 out of 5 stars

Good service

Good service, a small leak was repaired promptly and when a radiator came away from the wall it was fixed quickly. System is working well.

6 March 2024
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Reply from Regen Renewables Ltd

Hi Ken,

Thank you for your positive review and for giving us four stars! We're glad to hear that you received good service and that our team promptly repaired the small leak and fixed the radiator issue quickly. It's wonderful to know that your system is working well.

Your feedback is greatly appreciated, and we are always striving to improve our services. We hope to earn that fifth star from you in the future.

Thank you again for choosing Regen Renewables and for sharing your experience.

Best regards,
The Regen Team

Rated 5 out of 5 stars

I would give 10 Stars!

I would give 10 Stars! From the initial phone meetings to home visits, Regan Renewables have been courteous and professional. They listened to my concerns and needs and accommodated everything. Throughout the process I was consistently informed of timing and completion of the work. The people who came to perform the job were exemplary and efficient. The installation required two days and they completed the task quickly including clean up and final testing.
AirPump heating, check. New water heater, check. New radiators, check! No more relying on Gas heating, check!
Thank you Regen Renewables!

5 June 2024
Regen Renewables Ltd logo

Reply from Regen Renewables Ltd

Hi Mary,

Thank you so much for your incredible review! We are thrilled to hear that you had such a positive experience with Regen Renewables. Your kind words and enthusiasm truly mean a lot to us.

We’re delighted that our team was courteous, professional, and attentive to your concerns and needs throughout the entire process. It's wonderful to know that the installation was completed efficiently and to your satisfaction, including the clean-up and final testing.

Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day.

Thank you again for choosing Regen Renewables and for your glowing review. If you ever need further assistance, please don't hesitate to reach out.

Best regards,
The Regen Team

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