A sent the Sandringham hamper to my best friend as a retirement gift after she had completed 42 years in the NHS (mainly in the stressful world of midwifery). The hamper was absolutely beautiful and s... See more
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Review summary
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Fantastic next day delivery at short notice - ordered late one day, delivered early the next. Recipient delighted with the contents, it was good to have options with non-alcoholic contents & a nice to... See more
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We bought two Christmas hampers and had them delivered to family members. We are in Canada so did everything on line. The only issue we encountered was self build hampers. We were unable to choose... See more
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I have used Regency Hampers for years now. The only company to deliver on time, packed well, produce an invoice without chasing, easy to reach on the phone, a business who knows how to deal with the... See more
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Company details
Written by the company
Browse our range of luxury food, gift & Christmas hampers. From pamper hampers to fresh fruit baskets - all beautifully packaged and delivered the next day.
Contact info
Eagle Tower, GL50 1TA, Cheltenham, United Kingdom
- +44 01242 500920
- info@regencyhampers.com
- regencyhampers.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Rotten fruit in original and replacement hamper
I received a Fresh Muffin, Chocolate, Fruit & Nut Hamper as a gift, and the grit came rotten. The bananas were black, the green grapes were missing and the red grapes were mouldy.
When I wrote to complain, Regency Hampers sent a fruit hamper rather than a 1-for-1 replacement.
The replacement fruit hamper was smaller and was also missing green grapes and had rotten fruit.
2 October 2025
Unprompted review
Reply from Regency Hampers
We are grateful for your bringing this issue to our attention.
As reflected in our reviews, this situation is not representative of our usual standards.
It seems you contacted us directly concerning some of the fruit that was initially received. We dispatched replacements for all of the fruit, not solely for those you brought to our attention. The muffins, chocolate, and nuts were unaffected, therefore replacements for these items were not issued - we did inform you that we would send replacement fruit.
We have not received any direct communication from you regarding the replacement fruit, so I regret to learn that this was also not satisfactory.
I would like to look into this matter, so please do not hesitate to contact us directly at: info@regancyhampers.com
Ordering online was straightforward and…
Ordering online was straightforward and easy to do
My only disappointment was that the hamper was a birthday gift for a friend which was to be a surprise but she received a call to say she was having the hamper delivered so for us that spoilt the surprise.
I can understand the need to call but not to say what the delivery contains
4 October 2025
Unprompted review
Reply from Regency Hampers
Thank you for taking the time to provide your review.
I have reviewed your order and can confirm that the call to your recipient was not initiated by Regency Hampers. It is probable that the delivery driver was attempting to be helpful by ensuring that your recipient was at home for the delivery. The driver would only have had access to the outer cardboard box, which is labelled with "Regency Hampers"; therefore, they likely mentioned having a parcel from us, but they were certainly unaware of the complete contents and could not have disclosed that information.
I apologise if you felt this diminished the surprise.
All round great experience
Easy to find the range of products I wanted to choose from in a range of competitive price points.
Easy to checkout and fast delivery.
The hamper was really well received by the recipient who said the range and quality of the goods was fabulous.
Great communication and all round great experience!
30 September 2025
Unprompted review
Reply from Regency Hampers
We sincerely appreciate your five-star review!
Whether you're looking to delight a colleague, client, friend or family member, we offer a wide selection of exquisite luxury food hampers and premium gifts that cater to all preferences and budgets.
We are delighted to have delivered an exceptional experience for you and your recipient!
A regular customer
As a regular customer I turned again to Regency for my thank you hamper which was received with delight - happy recipient, happy customer
2 October 2025
Unprompted review
Reply from Regency Hampers
We are grateful for your ongoing patronage, Judith, and are pleased to learn that we have consistently provided the 5-star service we strive for.
We are committed to exceeding your expectations and will gladly assist you with any upcoming orders.
Brilliant service
Brilliant service, easy online ordering, lots of choice, gorgeous presentation.
26 September 2025
Unprompted review
Reply from Regency Hampers
We sincerely thank you for your 5-star review, Nicola!
Every element is handled with the utmost care here - from the content to the presentation. Our Team will be thrilled to receive your encouraging feedback.
Very easy to pick out the perfect…
Very easy to pick out the perfect hamper for the right occasion
12 September 2025
Unprompted review
Reply from Regency Hampers
We appreciate you taking the time to share this wonderful 5-star review, Karen.
Our continually growing selection is designed to offer something for everyone, regardless of the occasion. We are pleased to learn that you found something that perfectly met your needs.
Beautiful Hamper
Easy to use website, order process was so easy and clear.
17 September 2025
Unprompted review
Reply from Regency Hampers
Thank you very much for dedicating your time to provide us with this wonderful 5-star review!
We are pleased to learn that you found our website and the ordering process to be straightforward.
I gave this 2 stars as opposed to one…
I gave this 2 stars as opposed to one because it did arrive on the correct date.
I ordered the fruit/breakfast hamper for a birthday. The hamper was fruit, cookies, muffins a rocky road and a flapjack.
The fruit was manly bruised and much of it needed to go in the bin. The cookies were stale and the muffins tasted VERY over processed, like petroleum station muffins.
It was an absolute pain because I had to go out and re buy all the stuff to ensure I could still put a birthday breakfast together.
In future I won’t try to save time by ordering from here I’ll just go to the shop and get better products for half the money.
20 September 2025
Unprompted review
Reply from Regency Hampers
Dear Timothy,
Thank you for taking the time to submit a review.
Have you contacted us directly regarding your concerns?
The cookies are expected to have a minimum shelf life of four weeks, so we are eager to investigate your claim of them being stale.
The muffins we offer are generally well received, so we apologise if they did not meet your expectations.
We are disheartened to hear that the fruit arrived bruised, and we would like to investigate this matter as well.
Please feel free to contact us so that we can examine your order, as this is certainly not the standard we uphold.
Absolutely disappointed with customer…
Absolutely disappointed with customer service and value of product. Could not change delivery date despite ordering for delivery on a specific date as a gift when ordered on their website.
Definitely not recommended or will use again
22 September 2025
Unprompted review
Reply from Regency Hampers
Dear Mr. Aldridge,
Thank you for taking the time to submit a review; however, we regret to inform you that we cannot find any orders associated with your name, nor can we find any direct correspondence from you concerning this issue.
I am unclear about your statement regarding the inability to change the delivery date. Our customers have the option to select the date they wish to schedule the delivery of their chosen hamper(s), and provided that the hamper has not yet been dispatched, our Customer Service Team is more than willing to assist with any changes.
Please feel free to reach out to us so that we can look into your order.
Great Product
Helpful staff, beautiful product... I will order again and again from Regency Hampers.
30 August 2025
Unprompted review
Reply from Regency Hampers
Thank you very much, Nicole. We are thrilled to have been able to assist you and are grateful for the five-star review!
I have now sent three Regency Hampers
I have now sent three Regency Hampers, as tokens of appreciation and I can honestly say that from the ordering process to the delighted receipt of them, it’s been a good experience. Should the occasion arise once more, I have no hesitation in using them. Thank you.
7 September 2025
Unprompted review
Reply from Regency Hampers
We sincerely appreciate your ongoing custom. It brings us great joy to know that you consistently enjoy positive shopping experiences with us, and we are grateful for the time you have taken to provide us with a positive five-star review.
Quality of fruit disappointing
Hamper arrived on time with a good variety of fruit. Unfortunately the bananas were rotten which was disappointing.
18 September 2025
Unprompted review
Reply from Regency Hampers
Hello Mrs Osborne, we appreciate you taking the time to submit a review; however, we are unable to find any orders associated with your name, nor have we received any direct correspondence from you concerning this issue.
Please feel free to reach out to us so that we can look into your order and attempt to provide a solution.
So glad to see someone
So glad to see someone, who makes up fruit baskets and a lovely gift to someone who is very sick. My friend was very pleased with hers and will be ordering another one.
2 September 2025
Unprompted review
Reply from Regency Hampers
Thank you, Milly.
Our fruit hampers rank among our top-selling items. They serve as a healthy and considerate gift, elegantly arranged with a diverse selection of seasonal and imported fresh fruits, making them the perfect ‘get well soon’ gift for someone who will undoubtedly value your kind gesture.
Very pleased with the hamper
Very pleased with the hamper. Arrived in good condition and the recipient was very happy with their gift. The contents were many and interesting items - better choices than usually expected in a mixed hamper.
30 August 2025
Unprompted review
Reply from Regency Hampers
We sincerely appreciate you taking the time to leave this review, Kathryn.
Our experienced buyers have sourced iconic products from trusted brands, while exploring specialty food fairs for new and exciting treats to whet the appetite - they will be delighted to hear that the assortment of products in your hamper has been so positively received!
Excellent choice of produce
Excellent choice of produce. Beautifully presented. Delivered at just the right time. Perfect for a 60th wedding anniversary.
28 August 2025
Unprompted review
Reply from Regency Hampers
We appreciate you taking the time to provide us with a five-star review, Colin!
We are thrilled to have surpassed your expectations and are pleased to know that we offered something ideal for the occasion.
Food Hamper
Hsving purchased a food hmper for a birhday present from what looked like a very impressive web site, when it arrived it was a disappointment. The hamper was a lot smaller then expected as were the contents. Thought it was very overpriced and definaitely not worth the money
8 August 2025
Unprompted review
Reply from Regency Hampers
Hello Eddie, we appreciate you taking the time to provide a review; however, we are unable to locate any orders under your name, nor have we received any direct communication from you regarding this matter.
We strive to uphold transparency in our listings by providing an image of the hamper along with a comprehensive list of contents, detailing the size and weight of each item.
If you have any further questions or need additional assistance, please do not hesitate to contact us.
I bought 2 hampers as a "Thank You" tp…
I bought 2 hampers as a "Thank You" tp my wonderful family who had helped me through a very difficult, sad time. They were absolutely thrilled with as they were when I did the same thing last year. I would recommend them strongly. Delivery is always excellent and on time
24 August 2025
Unprompted review
Reply from Regency Hampers
We appreciate you taking the time to review your experience with us.
It brings us great joy to know that we have once again surpassed your expectations, and we truly enjoy hearing that our hampers have been so positively received!
Excellent experience
We ordered three cakes to different family members all over the country & they were all delivered on time , well packed & the families said they were delicious & they loved them .
9 August 2025
Unprompted review
Reply from Regency Hampers
We sincerely thank you for your five-star review!
Delivered swiftly and friend was very…
Delivered swiftly and friend was very happy with gift.
20 August 2025
Unprompted review
Reply from Regency Hampers
We sincerely thank you for your five-star review, Mr. Harrison!
We are thrilled to learn that the gift you chose has been received so positively.
Just Perfect
I received a call from recipient of the Hamper, they were very pleased indeed. Moving in gift. For me from ordering to delivery, the service was great.
I will 100% definitely order from Regency Hampers again.
19 August 2025
Unprompted review
Reply from Regency Hampers
We appreciate your wonderful five-star review, Jo!
We are delighted that the gift you selected has been so well received, and we eagerly anticipate surpassing your expectations with your future orders!
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