Regency FX Reviews 482

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making the process smooth and stress-free. Many appreciate the personalized, one-on-one service and the excellent rates offered, which often result in significant savings compared to traditional banks. The overall service is described as efficient, reliable, and trustworthy, with funds transferred promptly and securely. However, some customers experienced issues with unexpected rate drops after wiring money or hidden fees. A few also noted delays in transfers due to weekend non-operation and a lack of updates during the process, requiring them to chase for information.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, knowledge, and... See more

Service

Consumers find service to be positive, highlighting the professional, efficient, and personalized approach.... See more

Payment

Customers consistently note positive experiences with payment. Many reviewers highlight the straightforward,... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, knowledge, and... See more

Price

Reviewers highlight positive aspects of price, with many praising the competitive rates and significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Human interaction matters when the stakes are high — especially when transferring retirement funds. The last thing you want is to be left battling apps and chatbots. Having real people there to gu... See more

Company replied

Rated 5 out of 5 stars

Mason who was our advisor, was superb. He kept us in the loop at all times with updates on what the financial situation was and what events, influences were upcoming and how it might effect the exchan... See more

Company replied

Rated 5 out of 5 stars

I have had an absolutely excellent experience with Regency FX. I have been guided through the whole process in a personal a tailored way by Toby. Initially I was unsure that this was the right way to... See more

Company replied

Rated 5 out of 5 stars

Jamie Hodge was very helpful in our currency exchange. Our experience, however, was tainted by three, hour long, reviews with the fraud squad in our UK bank. The bank made us question the authenticity... See more


Company details

  1. Currency Exchange Service

Written by the company

Here at Regency FX we pride ourselves on our exemplary service in the currency conversion / FX space. Whether that's online, over the phone or if you want to meet us in our offices, we're here to look after you. As we are a dedicated currency transfer service only, it means we can keep our service lean and focused. This means we can undercut other offerings like high street banks. Also many other currency transfer services operate from big name locations whilst we focus on passing cost savings on to our clients. What sets our service apart is our unwavering focus on meeting and exceeding the diverse needs of our clients. We understand that every individual and business has unique requirements and we go the extra mile to tailor our solutions accordingly. Our team of experienced professionals combines expertise with a deep understanding of market trends, enabling us to provide you with insights, strategies, and personalized recommendations that give you a competitive edge. We offer quick and secure transfers, you can trust that your financial safety is our top priority. Funds are safeguarded by our FCA-regulated e-money partners at a credit institution. Our transfer service is also lightning-fast, so you can rest assured that your exchange will be executed as quickly as possible. If you have any questions about the types of transactions we offer or the currencies we support, please don't hesitate to ask. We are transparent about the process and will work with you to ensure you receive the most cost-effective solution for your needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

482 reviews

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1-star

Replied to 16% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Regency FX Earned My Trust – A Special Thanks to Jamie

I really had a wonderful experience with Regency FX amd specially Jamie

Initially, I was scared of sending funds through them as such kind of experience turned out to awful sometime but I am impressed by their work and service.

A special thanks to Jamie m, whose support was instrumental in making the journey not only stress-free but also genuinely trustworthy. His transparent communication, in-depth knowledge, and consistent availability made all the difference. His guidance gave me complete confidence at every stage.

I highly recommend Regency FX to anyone seeking a dependable and client-focused service. Their commitment to excellence truly sets them apart.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support, Great Rates, and a User-Friendly Platform

I used Regency FX for all my currency exchange needs while buying a house in Abruzzo, Italy. My main contact, James Low, was fantastic throughout; always available, helpful, and professional.

What really stood out was how Regency FX handled a last-minute issue just hours before I was due to sign the Final Deed. My estate agent informed me that, due to a change in Italian law, the tax I needed to pay had suddenly increased. I was already in rural Italy with limited signal and under real pressure.

James calmly talked me through what needed to be done, arranged for the extra funds to be exchanged and sent to the notary that same day, and helped ensure the deal still went ahead as planned. His speed, knowledge, and support were outstanding.

Regency FX also offer excellent value for money. Being based outside London means their margins are lower, which translated to a noticeably better exchange rate for me. On top of that, their online platform is straightforward and intuitive, making it easy to view balances and send payment instructions.

I’ll continue using Regency FX for ongoing EUR transfers and wouldn’t hesitate to recommend them to anyone buying a property abroad.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Jamie was excellent throughout our…

Jamie was excellent throughout our process- he is kind, thorough, and very patient throughout! I couldn't recommend their services enough, especially if this is a new process for you. Thank you Jamie and team for all of your support!

19 June 2025
Unprompted review
Rated 5 out of 5 stars

James Low, Regency FX

I recently made a few transfers from Qatar and James from Regency FX made it a very smooth process. He was helpful every step of the way, starting with explaining the process and commissions while assisting me every step of the way. I would recommend the services of Regency FX and James in particular without any reservations.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

I recently had an outstanding experience, thanks in large part to Jamie, who went above and beyond to assist me. From start to finish, the service was professional, efficient, and tailored to my needs.

Jamie was fantastic extremely knowledgeable, patient, and proactive in addressing my queries. his communication was clear, timely, and friendly, making the entire process smooth and stress-free. Whether it was explaining options, providing updates, or ensuring everything was handled correctly, Jamie’s approach was top-notch.

Regency FX clearly values customer satisfaction, and Jamie’s service is a perfect example of that. I highly recommend them to anyone looking for reliable, transparent, and personable foreign exchange services.

Thank you, Jamie and Regency FX—I’ll definitely be back!⭐⭐⭐⭐⭐

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Best rates, best process, top service

Jamie was supportive all through the process. He never applied any pressure and he always stuck to his word. Regency processes make it almost a painless experience on the admin front. Jamie also helped me to cope with a mini- crisis on the transaction even though the cause was on my side. To top it all, Regency gave me the best rate on the day out of several that I rang round.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Toby

I recently worked with Toby who was extremely helpful setting up my client account. Throughout the experience he was professional and explained clearly every step of the process.
I highly recommend Regency FX for any of your Currency Transfer needs.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

A huge thanks to James for consistently…

A huge thanks to James for consistently delivering reliable and professional service. Working with him has been a smooth and positive experience from start to finish. Highly recommended, keep up the outstanding work, James!

27 January 2025
Unprompted review
Rated 5 out of 5 stars

I dealt with both James and Joshua who…

I dealt with both James and Joshua who were equally professional and responsive with my needs.
The process overall was so smooth to set up I was initially suspicious and carried out extra due diligence on FX Regency before moving forward, but have been very pleased I used them.

18 April 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing and costly experience…

Disappointing and costly experience with Regency FX.

We recently used Regency FX to transfer a large sum of money and were left extremely disappointed with the experience — both financially and in terms of customer service.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I found Jamie very helpful and friendly whilst I have been making transactions to Spain over past 20 months.
He is extremely trustworthy and always found me the best possible exchange rates. He kept me in the loop as the monies made its journey. I would highly recommend him and would certainly use him again in the future.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

James and all of the team are always…

James and all of the team are always super helpful and always extremely professional and efficient. They also go the extra mile to follow and track transactions whilst live to ensure all transactions progress successfully through to conclusion. This gives a welcome sense of comfort throughout
the deal.

2 May 2025
Unprompted review

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