regenalight.com Reviews 

The reviews on here are not accurate in my opinion. I have been using both the face mask and the neck mask and absolutely have seen improvement in both areas. The redlight is 633nm and that is the lowest red light length you can get, which explains why the product is so insanely affordable. Most of the other masks are around 350-400 but they have wavelengths from 633-660 and also have NIR (near infrared) which reaches much deeper. These are not LED lights, they are legit red light. I will continue to use this until I feel my skin maxes out and I move on to one of the stronger, more expensive ones. Please don't read these reviews and freak out if you have purchased this mask.

I originally read a dermatology school website’s positive review & recommendation for the REGENALIGHT. Before the holidays, they were having a great buy one/get one sale (with neck piece included); so, I ordered a couple for gifts. After a week or two, I tried to contact the company for tracking-only to find customer service was non existent; so, I began to worry after I found reviews online claiming the company was a scam & started to panic. So, just in case, I ordered a cheaper, but similar, alternative through a Walmart third party seller-which I planned to gift instead (or keep for myself if I did get the Regina lights). Thankfully, both REGENALIGHT masks arrived (separately) a few days later, & I was greatly relieved & pleasantly surprised (thrilled really)! They worked right out of the box, seemed good quality, & arrived in very nice gift boxes-inside a well packed outer box. Their sale was even better than I realized & had sent an extra set that I hadn’t anticipated. So, I even got to try/keep one for myself-Which I have to admit, seems great! So far, the REGENALIGHT works very well; & is far superior to Walmart’s no-name alternative. While the no-name brand did come with a remote, it was corded with a very short USB cord! Worse yet, it could only be used while plugged in! Sure, I could go out & buy super long usb cords but why would I when the REGENALIGHT is cordless! It’s true it shuts off after about 15 minutes-but that’s just a safety feature & fine with me since it should never be used for longer than that anyway! It’s also fairly quick to charge; easy to use-push on/off/change color sessions, the instructions concise; and So, I’m loving it! The only con- (besides no customer service) is the strap could be a bit stronger, or have two of them. Also, I do wish these masks (most don’t) came with protective eye covers. Sure, you can keep your eyes closed but it’s still recommended to wear an eye shield/eye patches underneath to protect your vision. I also recommend washing your face well before & after use, do a (1/2 time) trial run skin test for light sensitivity; & also use hyaluronic acid or a niacinamide serum activator before each use for best results. Overall, I’m pretty happy with my Regina light!

This company is a total sham. Non responsive and I would never do business with them again. I have emailed them 5 times to request a refund after finding the product did not meet the descriptions.

I have written to them 4 times with no response. The only thing they said was that they were looking into it. That was weeks ago.

Ordered this then saw the reviews about an hr later. Only response I have gotten to cancel order is A I with fake promises. Order has not been canceled.

Garbage mask. Needs to be charged after every use. Sometimes doesn’t even make it through the whole 15 min session. Also think it’s not the right frequency

The mask is of poor quality plastic, smells and feels like something you don’t want to put on your face. Customer service is a joke, no one answers the phone, online or via email after an initial reply and the address I got for a return seems to be from a storage space in Cedar Rapids, Iowa. By the way it looks, this is a scam.

I've been in communication with the support team for months trying to get a replacement for the neck light mask and I am now being ignored. On their request I've sent proof of the issues that I'm having and now I'm not getting any response. The neck mask doesn't hold a charge and the white light turns yellow in the middle of use.

I ordered this product through their website before I started seeing all the bad reviews. I took the chance and ordered it - and yes it was shipped out of China on Nov.12, 2025. Today is Dec. 10, 2025 and from transit, it now reads delivered on Dec. 3, 2025 - "Delivered, Neighbor as requested." First of all, our mail is delivered to parcel lockers - not to our homes. Secondly, I have not received this package whatsoever. Third, I have a camera that catches the whole front of my home and up to 3 houses down on all sides of the street. No delivery. I don't know how to contact this company and am out $130.00 - not happy - it's a total scam starting from when you first open the website and are deceived.

FYI for all that purchase. I was duped by the school of dermatology review. Clicked and bought before I read other reviews. After purchasing, I realized I hadn’t confirmed Xmas delivery & tried the customer service number. My cell flagged it as a scam number. I researched the other reviews and saw all of the negativity. I immediately emailed the customer service address associated with my receipt. Sent several emails in a row demanding they cancel my order. Within a few hours I did get a response & an order cancellation confirmation email & notification from shop app. The charge is no longer pending on my card. Do this if you realize in time!

This is not a medical grade mask. These are basic, LED strip lights you buy to decorate your room. They are not the right shades of red or blue. They will offer no therapeutic benefits.
They use a scam site schoolofdermatology.com to promote their fake masks and then ship from china to a warehouse in California so that you are unable to return or refuse the package.
They said they couldn’t cancel my order because it was shipped, only to ship from china 2 days later.

Do Not Buy
Customer Service is appalling
A year on and still no response or advice
A mask that worked for afew weeks now only the red setting works!

I bought this product and then changed my mind within 24 hours due to all the bad reviews I read on here (my order had not been processed at this point).

I emailed a number of times (including directly from the website) and got the response back that my order had been cancelled and the money would be refunded.

HOWEVER, I started to get notifications that my "product" was in transit. AGAIN, I emailed to get confirmation that my order had been cancelled and that I would get a refund- this was confirmed.

SEVEN DAYS LATER, more updates on where this "product" was in transit. I sent another email asking when I would receive my refund, response 5-10 days.

NEXT DAY product arrived..

DO NOT BUY FROM THIS COMPANY they are scammers. The "UK" address is one that you use for virtual companies and is not their location at all.

I believe this is a great product with all the necessary qualifications for this sort of device. My biggest complaint is the amount of time to charge before EVERY use (70- 130 min?). I worry that there's a problem that will become worse... but customer reviews seem good for refunds, which i will be bummed if I need to because I am thrilled with the product and price and hope it is long lasting. I have used devices costing over two thousand dollars and this is just as good (except charging times).

I received my regenalight masks quickly inspite of it being shipped from overseas. I did not have any of the issues that most others seemed to have. I'm good so far. I actually don't use the mask on my face because it's my knees giving me problems so I place the masks on my knees while I'm laying down. It does take some of the inflammation down (temporarily). I've only used it a few times so far. I got the deal of buy 1 set, get the 2nd set free. It was well worth the money. I also plan to use the neck unit on my belly to take down some fat. Don't know how that will work yet. Sometime later, when time permits, I will attempt to place it on my face, after I purchase an eye goggle.

Some of you out there are too harsh on these poor companies. Don't fault the little people trying to make a few dollars. Remember all the reasons why we lost so many of our well-trusted companies in our Country. So it's not the small people to be blamed.

Very heavy on my face, pushes down on my nose so I can’t breathe unless I hold it up.
Straps are low so mask tends to slide down. Not comfortable. Haven’t used enough to see any difference in skin quality.

Do Not buy. This is a scam. Read the reviews all the five stars are fake. Expensive Chinese product arrived in a damaged box and no customer service all email bounce back. The founder is a conman.

Do not buy!
Mask is painful on face, asked for a refund… nothing back from them: SCAM!

Only worked four times. Absolute garbage. Mad at myself for not researching the reviews. Save your money and don't by this device.

Absolutely poor! It’s a mask available on TEMU that comes from China, I tracked it. They just rebranded the on button. It does not work and I had to pay $41AUD to send it back to the company I’m the US. Forget the flash sale and the website just built in 2025 - absolute money making with little integrity. DO NOT BUY.