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Regatta Reviews 36,338

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TrustScore 4.5 out of 5

4.4

Outdoor Clothing and Equipment Shop
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Review summary

Created with AI, based on recent reviews

Considering 10,901 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, finding them durable, comfortable, and well-made. The ordering process is often described as easy and straightforward, with many appreciating the prompt and efficient delivery service. Reviewers also highlight the great prices and value for money, especially with sales and reductions. However, some customers experienced issues with order accuracy, such as missing items or incorrect deliveries. There were also occasional concerns about sizing inconsistencies, leading to items being too large or too small, and some reported problems with delivery services where packages were lost or delayed.

What people talk about most

Product

People report positive experiences with product quality, noting that items are true to description,... See more

Quality

Customers consistently note positive experiences with quality, often describing items as true to description,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Customers had ambiguous experiences with order, with many praising the straightforward ordering process and... See more

Price

Reviewers consistently express satisfaction with the pricing, often highlighting good and great prices for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Orla Kiely Clogs size 8 ordered, quick delivery within a couple of days. Unfortunately they were way too big by at least 2 sizes!! As Regatta have a £2.95 return fee unless faulty or damaged. I r... See more

Rated 5 out of 5 stars

Yay last order was great , Thank you very much, it’s the previous order the problem is with, re jacket never received yet parcel hadn’t been tampered with Val Hesketh

Rated 5 out of 5 stars

Delivered very quickly but when it arrived I discovered i had ordered the wrong size so I re-orded and sent the other back only to recieve a refund the following day to my bank account. Excellent serv... See more

Rated 5 out of 5 stars

Very satisfied with the online ordering service, order was processed efficiently. Happy with quslity of items that fit. Easy return service through An Post for item that did not fit/suit. Very Prompt... See more

Company details

  1. Outdoor Clothing and Equipment Shop
  2. Camping Store
  3. Clothing Store
  4. Outdoor Furniture Store

About Regatta

Written by the company

Regatta Great Outdoors Regatta Great Outdoors
Shop New In Shop Waterproof Jackets Shop Women Shop Men Shop Kids Contact Customer Care

About Regatta

Embrace adventure and the unreliable British weather with Regatta Great Outdoors' high-quality range of waterproof jackets, fleeces, walking boots and camping equipment. A family-owned outdoor and leisure clothing company with one simple mission, to produce affordable clothing not only for adventurers but for those who want to open their front door and just have fun. Regatta’s philosophy of producing affordable clothes for everyone has made the brand one of the most loved in Britain.

Contact info

  • Basecamp, Mercury Way, M41 7RR, Manchester, United Kingdom

  • regatta.com

4.4

Excellent

TrustScore 4.5 out of 5

36K reviews

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Rated 1 out of 5 stars

Regatta do not adhere to consumers rights legislation, appalling service

Very unhappy with my order and will not be using your online shop again. I ordered size 18 shirt. It was huge, 54" across the bust, which equates to size 28. I returned it "not as described" and under consumer rights legislation requested a refund of my postage. This was not forthcoming and no correspondence received either. Daylight robbery. Avoid.
Regatta have replied on Trustpilot to say there was no delivery charge to refund but this is incorrect as I had to pay to return the item. And it was impossible to get through to their Customer Services in any way I could find (phone, email, bot etc.)

15 May 2026
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Reply from Regatta

We’re very sorry to hear you were disappointed with the sizing of your item and the experience you’ve had with your return.

Under consumer regulations, we are required to refund the original delivery charge paid when an order is returned. As your order qualified for free delivery, there was no delivery cost to refund on this occasion. We apologise if this was not made clear and for any frustration caused.

We appreciate your feedback regarding the sizing and your overall experience, and we’re sorry we’ve let you down.

Kind Regards 
Helen
Regatta Customer Services

Rated 1 out of 5 stars

Frustrating

I tried ordering to home and Evri never delivered. I was kindly given a refund by Regatta (I hope they got that back from Evri!) and I reordered to click and collect in my nearest store. Unfortunately this was never delivered either!! How can that be?? So again Regatta gave me a refund. The service for refunds by Regatta is good but not worth much when I can’t get anything. Very odd and frustrating. I have had such good service before.

22 May 2026
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Reply from Regatta

We’re very sorry to hear about the delivery problems with both your home order and Click & Collect order. We completely understand how frustrating this must have been, especially after your previous positive experiences with us.

While we’re glad we could process your refunds quickly, we appreciate this doesn’t make up for the inconvenience caused. Your feedback will be shared with the relevant teams and delivery partners for investigation.

Thank you for your patience, and we hope to provide a much better experience next time.

Kind Regards
Helen
Regatta Customer Services

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