Product as described and true to the…
Product as described and true to the pictures. Fast felivery as well.
21 April 2026
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
We specialise in getting you comfortable in your workplace. With our carefully curated collection of ergonomic seating, you get access to refurbished classics and modern designs at unbeatable value.
Contact info
Brentford, TW7, London, United Kingdom
- sales@refurne.co.uk
- refurne.co.uk
4.3
Excellent
13 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
What can I say the chair I received was…
What can I say the chair I received was exceptional, for being refurbished it was like new and for the price they retail at new it was a fantastic deal and straight forward ordering process.
I bought it for my wife as a gift and she is over the moon with the quality and comfort the chair gives. The delivery was speeding and without fault. I would easily use this company again am highly recommend to anybody, you won’t be disappointed.
7 April 2026
The order for my refurbished Aeron…
The order for my refurbished Aeron chair was processed quickly and the delivery was prompt and went off without a hitch. The chair came well packed, with easy assembly instructions and was well refurbished.
7 April 2026
Great Product
Very happy with my Herman Miller Aeron. Arrived quickly and in tip-top condition.
30 March 2026
Very happy!
Really happy with my new office chair. Good quality product that arrived very quickly.
6 March 2026
Cheaper yet better, came next day despite ordering late the day before. Very Good :)
Surprised how quick delivery was
Half price vs. competitors, yet the New Eames EA219 I ordered was better quality (metal handles vs plastic from the more expensive)
Very good :)
22 January 2026
I guess I will have to finish the job myself.
I appreciate that this is not a new chair and fully expected there to be some signs of previous use. However it is described as refurbished. This I would disagree with. The general condition of the chair is fair with a couple on minor snags in the material. The chair has been cleaned but is left with a slimy feel from the remaining residue. That's as far as the refurb has gone as far as I can tell.
The big disappointment and what has left me to leave a negative review is that the arms are loose and flappy. The whole chair feels a bit loose and flappy to be honest. The elbow pads have an exceptional amount of play in them. The mechanism is clearly worn and sprung washers are broken and missing. The arms that they are mounted on don't clamp tightly to the back frame so the arms drop over time during use.
The chair itself is very comfortable so I have decided to keep it and just fix it up myself.
5 October 2025
Reply from Refurne
Hi,
Thank you for sharing your feedback. We’re sorry to hear that you weren’t completely satisfied with your purchase.
Each chair is thoroughly inspected and tested before dispatch to ensure it meets our refurbishment standards, and there were no snags or defects in the mesh at the time of shipping. The slight residue you mentioned is from a light application of WD-40, which we use to ensure all moving parts function smoothly.
The armrests can be tightened by rotating the adjustment wheel located underneath — it appears this may not have been adjusted, which would explain the looseness you described.
We’ve reached out to you directly to offer assistance and help resolve the matter, but unfortunately haven’t received a response. Please do get back in touch at if you’d like us to guide you through the adjustments or provide further support.
Kind regards,
Daniel
Refurne
Quality chair at a good price
Bought an Eames Style chair in August '25. It was delivered quick and the chair itself is great quality. Very pleased. Highly recommended company.
16 August 2025
Looks good
Looks good, not yet assembled due to moving house but great service so far amazed at how quickly it arrived
24 July 2025
Herman Miller Aeron
The Herman Miller Aeron arrived within a few days of placing the order. It was in great condition and took less than half an hour to assemble.
A great buy for the price......
7 July 2025
Arrived promptly & excellent condition
Chair arrived in good time, and is in excellent condition.
Since submitting my initial review, Refurne have made improvements to the contact details of their website, to make contacting them much easier (not that I had to).
14 May 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.