Refine Packaging Reviews 388

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their outstanding efficiency, clear communication, and exceptional attention to detail, which is crucial for luxury brands. The service provided is consistently highlighted as excellent, with many appreciating the thoroughness and care brought to every step of the process, ensuring that every detail is approved and the final product meets expectations. Reviewers are particularly impressed with the quick response times, fast turnaround, and the high quality of the products, which often exceed expectations in terms of look, feel, and durability. However, some customers also noted issues, such as graphic designers copying ingredients incorrectly across products or significant color discrepancies between the design and the final printed boxes, leading to dissatisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their patience, flexibility, and... See more

Product

Customers had positive experiences with product, praising its high quality and durability, with many... See more

Service

Clients share positive opinions on service, highlighting excellent customer support, communication, and... See more

Quality

Reviewers express satisfaction with the quality of products and packaging, noting that the final results... See more

Response time

People report positive experiences with response times, highlighting that communication is consistently quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Harry Wills at Refine Packaging has been outstanding. He consistently goes above and beyond. Efficiency is just one of his many strengths. Packaging can be a stressful beast across conc... See more

Rated 5 out of 5 stars

I used Refine Packaging for my luxury skincare brand and they truly did deliver. Brian was fantastic to work with and was very patient with me - especially since the hardest decision for me was the... See more

Rated 5 out of 5 stars

I reached out to multiple vendors while searching for a custom sandwich box for our restaurant, and almost everyone was slow to respond — except Steve from Refine Packaging. He jumped in immediate... See more

Rated 5 out of 5 stars

I worked with Zack Brown and he did a fantastic job assisting me and guiding me on getting my designs ready for printing. Being a new business owner, It was difficult for me to find a company that wa... See more


Company details

  1. Packaging Company
  2. Business to Business Service
  3. Digital Printing Service
  4. Packaging Store
  5. Packaging Supply Store
  6. Prints and Signs Store

Written by the company

Refine Packaging makes it simple for businesses to design and order custom boxes and affordable packaging online. With quick turnaround & low minimums – We're a leading wholesaler for a reason. Get a free quote on quality mailer boxes, custom pillow packaging, affordable shipping boxes and more at www.refinepackaging.com.


Contact info

4.9

Excellent

TrustScore 5 out of 5

388 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Quality

David White, the sales rep who handled our order was very responsive, helped us with a box design, as well as ensuring that everything would come out as expected. The boxes came out great, at a good price.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

I worked alongside side Evan and he was…

I worked alongside side Evan and he was very helpful in allowing me to get exactly what I wanted within my budget and my that my new business will forever be grateful to Refine Packaging!!!

Thank you again and Thank you Evan for allowing me to trust you and ur expertise. I hope to be a returning customer. 🤍 #yafahbytaeja

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Incredibly helpful

Sam was incredibly helpful. His communication was great and quick. He was very helpful in assisting me with all possible options. It was great to have worked with him !

17 March 2024
Unprompted review
Rated 5 out of 5 stars

Refine has been super reliable but my…

Refine has been super reliable but my rep Harry has especially moved mountains to ensure my positive experience!

Very happy that Harry makes me feel he is on my team and he just happens to own the relationship with Refine Packaging...

26 March 2024
Unprompted review
Rated 5 out of 5 stars

My client and I worked with Jack Hayden…

My client and I worked with Jack Hayden at Refine Packaging and the process was painless, easy and fast and the printed product boxes arrived quickly as well as looking even better than the provided proofs in my opinion. Absolutely will be working with them again!

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Responsive and Timely

Steven was very responsive to our requests and made sure the project was delivered on time! Was good working with Refine packaging.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic quality and customer service

We requested samples from several packaging suppliers and Refine Packaging were by far the best quality. Additionally, Steven provided excellent customer service; he responded promptly to emails and answer all of our questions. Highly recommend!

14 March 2024
Unprompted review

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