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Refine Packaging Reviews 388

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TrustScore 5 out of 5

4.9

Packaging Company
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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their outstanding efficiency, clear communication, and exceptional attention to detail, which is crucial for luxury brands. The service provided is consistently highlighted as excellent, with many appreciating the thoroughness and care brought to every step of the process, ensuring that every detail is approved and the final product meets expectations. Reviewers are particularly impressed with the quick response times, fast turnaround, and the high quality of the products, which often exceed expectations in terms of look, feel, and durability. However, some customers also noted issues, such as graphic designers copying ingredients incorrectly across products or significant color discrepancies between the design and the final printed boxes, leading to dissatisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their patience, flexibility, and... See more

Product

Customers had positive experiences with product, praising its high quality and durability, with many... See more

Service

Clients share positive opinions on service, highlighting excellent customer support, communication, and... See more

Quality

Reviewers express satisfaction with the quality of products and packaging, noting that the final results... See more

Response time

People report positive experiences with response times, highlighting that communication is consistently quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Harry Wills at Refine Packaging has been outstanding. He consistently goes above and beyond. Efficiency is just one of his many strengths. Packaging can be a stressful beast across conc... See more

Rated 5 out of 5 stars

I used Refine Packaging for my luxury skincare brand and they truly did deliver. Brian was fantastic to work with and was very patient with me - especially since the hardest decision for me was the... See more

Rated 5 out of 5 stars

I reached out to multiple vendors while searching for a custom sandwich box for our restaurant, and almost everyone was slow to respond — except Steve from Refine Packaging. He jumped in immediate... See more

Rated 5 out of 5 stars

I worked with Zack Brown and he did a fantastic job assisting me and guiding me on getting my designs ready for printing. Being a new business owner, It was difficult for me to find a company that wa... See more

Company details

  1. Packaging Company
  2. Business to Business Service
  3. Digital Printing Service
  4. Packaging Store
  5. Packaging Supply Store
  6. Prints and Signs Store

Written by the company

Refine Packaging makes it simple for businesses to design and order custom boxes and affordable packaging online. With quick turnaround & low minimums – We're a leading wholesaler for a reason. Get a free quote on quality mailer boxes, custom pillow packaging, affordable shipping boxes and more at www.refinepackaging.com.

Contact info

4.9

Excellent

TrustScore 5 out of 5

388 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Patient and efficent

Refine packaging was very diligent and patient when it came to finding the package that was right for me. I would definitely recommend to any small businesses that want to take their business to the next level.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Terrific rep and service, great product! …

Jack Hayden was fantastic- from sending a sample pack to help me understand materials and engineering, quoting, recommendations, and art help and proofs, even though my job was small it never felt like it was small to Jack. He was great at communicating and following up snd following through. The final product came quickly and is great quality, exactly as anticipated. Would definitely work with them again, and HIGHLY recommend and appreciate Jack as my rep!

27 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company!

We had a lot of back and forth to make sure the artwork was 100% correct. They are quick to respond which I loved. Excellent price points. I received the tracking number for the boxes and before I could check the status, the boxes arrived at my door!

31 December 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

Have ordered multiple times and will be back to order more! Great quality and even better customer service. Very easy to work with, highly recommend. Thanks!

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Professional

Professional! Quick, responsive, and delivered exactly what I was looking for. From the instant I received a quote and paid. They were imminently providing renderings feedback, and delivery was within 3 weeks. I will never use anyone else.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Zack Brown GOAT

Zack Brown was top notch through the whole process of redesigning and reordering our boxes. It was a pleasure working with him. He was patient, efficient, provided quick return time in communicating!

3 December 2024
Unprompted review
Rated 5 out of 5 stars

This process has been amazing!!

This process has been amazing!!! Can’t say enough good words about Steven I. From me being hesitant in the beginning, and then working with me on waiting for me to get my stuff together. He was super patient and understanding and not pushy at all. My boxes just arrived and look fantastic!! Thank you!! Thank you!! Thank you!! Will be ordering again for sure!!

18 November 2024
Unprompted review

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