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4.0
4 reviews
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They were so helpful, efficient and quick. Refined stitch went over and Beyond to provide the best service the quickest service and helped me and my company so much I couldn’t recommend more and I will definitely be going back. You honestly won’t find another person so willing to accommodate and support you! I would give 20 stars if I could
Great quality and excellent customer service
We ordered 40 embroidered T-shirts from Refined Stitch for our barbering academy, and we were very happy with the overall service.
A few of the T-shirts had a fault, so I contacted Adam and explained the problem. He dealt with it immediately and replaced the faulty shirts without any argument or unnecessary questions.
For me, this is a sign of a professional company. Sometimes issues can happen with an order, but the important thing is how the company responds. Adam took responsibility, sorted everything out quickly and made sure we were happy.
The communication throughout was excellent and the embroidery looked great. We would definitely use Refined Stitch again and are very happy to recommend them to other businesses.
Adam was excellent from start to finish. I was ordering a small run of personalised caps for a golf tour, with a fairly specific embroidered foxhound design and individual initials on each cap.
He was incredibly responsive throughout, sent a proper sample before producing the full order, and was very patient with the small adjustments we wanted to make to the embroidery. He also helped find a very close alternative cap when the original model became unavailable, without compromising the overall look.
The finished caps came out exactly as I’d hoped. The embroidery is clean, the colours look great, and the individual initials are a really nice touch.
Really impressed with both the quality of the work and the level of service. I’d happily use Refined Stitch again.
Really pleased with the embroidered caps I ordered from Refined Stitch.
The whole process was smooth, communication was clear, and the attention to detail was excellent. The sample stage was especially helpful because it meant I could see the quality before the rest of the order was completed.
The finished caps look great, the embroidery is clean, and everything was handled in a very professional way.
I’d be very happy to order again and would definitely recommend Refined Stitch to anyone looking for customised caps or embroidered clothing.
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