Refined Lighting Reviews 

97
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Refined Lighting located Grafton Retail Park MK6 2RX Milton Keynes A must for your lights and fittings The most knowledgeable staff to help you and a wow factor in the store .They stock lights for... See more

Rated 5 out of 5 stars

Lovely product from a first class company. Excellent communication regarding my order and the product was delivered ahead of schedule. Thank you to the team for continuing in these difficult times.... See more

Rated 5 out of 5 stars

Good customer service to resolve a problem: The lights that were delivered were not what I had ordered, however, Yvonne was extremely helpful on the phone when I called and made arrangements to put th... See more

Rated 4 out of 5 stars

Luminaire has added grace to the bedroom and we are very pleased with the results. However the 'chocolate block' connector is not up to the standard of the rest of the luminaire: the screws are very... See more

Company details

  1. Lighting Store

Written by the company

Refined Lighting is an exciting lighting store set over two floors and based in the heart of Milton Keynes and online. Located within easy travel distance of the surrounding areas including Northampton, Towcester, Bedford, Luton, Buckingham, Aylesbury, Bicester and Oxford. With an extensive range of interior and exterior fittings, shades, bulbs and accessories. We pride ourselves on our catalogue of lighting solutions to suit every area of your home and garden. We believe in excellent customer service whether in store, online or on the telephone our trained lighting specialists are always happy to help. If you have any queries or questions we're always happy to help. We hope you enjoy browsing our website and we hope to see you soon.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(97)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery was perfect

Delivery was perfect, all withing 3 days of order despite an expectation of 7 - 10 days; very pleased. All contents look in excellent condition, all being fitted in next couple of days...

15 March 2020
Unprompted review
Rated 5 out of 5 stars

Helpful company with speedy delivery. Recommended

I telephoned Refined lighting to enquire about light fittings before ordering and they were very helpful. As a result I ordered 2 light fittings and they were delivered by DPD within 48hours. They also provided me with a time slot and they were punctual. Good service and I would recommend this company.

12 February 2020
Unprompted review
Rated 4 out of 5 stars

Lovely shop with every type of light…

Lovely shop with every type of light imaginable. We went home and had a good look through the website and ordered online.
The order came quickly but without the bulbs. The website stated bulbs included but they weren't in the box.
On speaking to staff there was an error on the website but they gave us the light bulbs without question.
I will definitely continue to use them .

6 February 2020
Unprompted review
Rated 4 out of 5 stars

Good customer service and fast…

Good customer service and fast delivery..the outside lantern was a bit plasticy......I think I would pay more next time and purchase a Saxby lantern ....bit more expensive but worth it I think because of the extra quality

11 January 2020
Unprompted review
Rated 5 out of 5 stars

Refined Lighting had just what I was…

Refined Lighting had just what I was looking for. The light was well protected by it's packaging and came complete with bulbs, which does not always happen. Earlier in the year I purchased a light fitting from a different supplier, and the bulbs were not included and had to be purchased as separate items.

27 October 2019
Unprompted review
Rated 4 out of 5 stars

Lovely light fitting and good price in…

Lovely light fitting and good price in comparison to other sites .
Ordering was straightforward , the only complaint really was that I never received an email confirmation once I’d placed the order so had to phone the company to check the order had gone through ok. Friendly and helpful on the phone, and got back to me straight away to confirm

26 October 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look