The medication is very effective.I am losing about 1.5 lbs per week consistently on the semaglutide.The syringes they provide in the kit are a little bit shorter than the ones I am used to buying from... See more
Company replied
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See what reviewers are saying
The tirzepatide works perfectly and the packaging is very secure. I had a question about how to draw the exact dosage unit from the vial and emailed support. It took them nearly two business days to r... See more
Company replied
Honestly, stellar customer service. There was delayed shipping over the winter because of the storms. But they more than made up for it and have been so responsive and I really appreciate that. My exp... See more
I have been trying for two weeks to reach someone about my most recent order. It was misdelivered by FedEx & I have the proof. I have left messages and sent messages through their support system & sti... See more
Company replied
3.4
Average
676 reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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The product doesn’t work
The product doesn’t work. You never respond to my medical questions, you never answer emails, no support, no doctors responding,
19 February 2026
Unprompted review
Reply from Refills
We’re really sorry to hear this and understand how frustrating it must feel to not see results while also feeling unheard.
Medical questions should never go unanswered, and you deserve clear communication from both support and your provider. We want to review your case carefully, including your dosing plan, response timeline, and any medical messages you’ve sent.
Please email me directly at lalaine@refills.com with your full name and account details. I will personally ensure your concerns are escalated to the clinical team so you receive proper follow-up.
Scam
I had a terrible and frankly alarming experience with Refills.com.
I clearly provided my medical information during the intake process, including that I was currently on the initial dose of Wegovy. Despite this, Refills.com prescribed me a completely different medication without proper explanation and informed me they were going to ship the highest dose of that medication. Anyone familiar with GLP-1 medications knows how dangerous and irresponsible it can be to start at the highest dose without proper titration.
When I immediately tried to correct their mistake, I attempted to contact them by phone, live chat, support messaging, and even the prescribing doctor. I received no response. No clarification. No medical guidance. Nothing.
However, they had absolutely no problem charging my account ~$1,400 immediately.
Their lack of communication, lack of medical oversight, and aggressive billing practices are extremely concerning. I ultimately had to dispute the charge with my bank, which ruled in my favor and refunded the fraudulent transaction.
This experience was not just frustrating — it felt unsafe and unethical. I would strongly caution anyone considering Refills.com to think twice before trusting them with your health or your money.
My response to Refills.com:
Thank you for your response, but I want to be clear that your statement about patient safety does not reflect my actual experience.
While you say patients should never be started at the highest GLP-1 dose without titration, that is exactly what was communicated to me — and without proper clarification or medical discussion. The issue was not just “confusion.” The issue was that I immediately raised a serious safety concern and received no response.
Despite multiple attempts to contact support, live chat, phone, and the prescribing provider, I was met with complete silence. At the same time, my account was charged approximately $1,400 without delay. The only thing that moved quickly in this situation was the billing.
If patient safety and trust truly come first, communication should come first — especially when a patient is actively flagging a medication safety concern.
I have since deleted my account and requested removal of my data from Refills.com. Given my experience, I was not comfortable continuing any relationship with your company.
I hope you do conduct an internal review, because what happened to me was not just frustrating — it was alarming.
16 February 2026
Unprompted review
Reply from Refills
We take concerns like this extremely seriously, especially when they involve medication safety.
First, we want to be very clear: patients should never be started on the highest dose of a GLP-1 without appropriate titration and clinical review. If there was any confusion regarding your prior Wegovy dose or treatment plan, that should have been clarified immediately and transparently before anything moved forward.
We’re also sorry that you felt unheard while trying to reach support and the provider. When a patient is actively raising a safety concern, that requires prompt attention — not silence. Regardless of the billing outcome, you deserved timely communication and clear medical guidance.
We would like the opportunity to formally review your intake information, prescription details, and communication history to understand exactly what occurred and ensure it does not happen again. If you are open to it, please contact me directly at lalaine@refills.com with your full name so I can personally escalate this to leadership and the clinical team for investigation.
Patient safety and trust must always come first.
Really great
Everything’s been really straightforward, and whenever I’ve had a question, it’s been easy to get a clear answer without a bunch of back and forth. Overall, it’s just been a solid, reliable experience. I’d definitely recommend it to anyone who wants to make real progress without adding more stress to their plate.
19 February 2026
Unprompted review
Reply from Refills
Thank you for sharing this, we love hearing that the process has felt straightforward and stress-free for you. Clear, simple communication is something we work hard to maintain, so your feedback truly means a lot.
We’re grateful for your recommendation and honored to support you in making real progress.
Money spent for silence and no product
Three days, almost $500 spent, and no response after multiple messages I’ve sent on when my order will ship. It’s “pending.”
20 February 2026
Unprompted review
Reply from Refills
We understand how frustrating that feels, especially after spending that amount and not receiving clear updates.
Please email me directly at lalaine@refills.com with your full name and the email on your account. I will personally have your order reviewed and provide you with a clear status update as soon as possible.
You deserve transparency, let’s get this looked into right away.
Good experience overall, customer support needs improvement
This has been a positive experience overall. The doctor has been responsive and helpful. My meds have never been late. I would give a 5, however support (non-clinical) does not reply quickly. Sometimes they do not reply at all.
20 February 2026
Unprompted review
Reply from Refills
Thank you for your thoughtful feedback. We’re so glad to hear the clinical side of your experience has been positive and that your medication has arrived on time.
We also appreciate your honesty about support response times. That’s valuable feedback, and we know timely non-clinical communication is just as important. We’re actively working on improving responsiveness so it matches the level of care you’re receiving from your provider.
Thank you for being with Refills and for sharing your experience.
Communication seems non existent
Communication seems non existent. Quality of medication is lacking strength.
15 February 2026
Unprompted review
Reply from Refills
We’re sorry to hear this. You shouldn’t feel ignored, and concerns about medication effectiveness deserve proper review.
Please email me directly at lalaine@refills.com with your full name and account email. I’ll personally escalate this to the support and clinical teams so it can be addressed promptly.
I want my money back
I want to cancel my order and get my money back. I placed this order last week and its still in refill status. I tried to contact customer service and got no response.
16 February 2026
Unprompted review
Reply from Refills
We’re sorry you’ve had trouble reaching support, that’s not the experience we want for you.
If your order is still in “refill” status and hasn’t shipped, we can review it right away and clarify your cancellation and refund options. Please email me directly at lalaine@refills.com with your full name and the email on your account so I can personally escalate this and get you a clear resolution as quickly as possible.
I received exceptional help placing my…
I received exceptional help placing my order and when it was received, it was packaged perfectly. The only issue I had was the delivery took 10 days. However, it is my belief that the shipping problems have been resolved. The price was excellent. Yes, I would recommend them.
14 February 2026
Unprompted review
Reply from Refills
Thank you for your thoughtful review! We’re glad to hear you received exceptional help placing your order and that everything arrived well packaged. We appreciate your patience with the delivery delay and are happy you feel confident the shipping issues have improved. It means a lot that you’d recommend us.
The communication isn't ideal
The communication isn't ideal. While Refills was busy filling my email inbox and sending text messages non-stop, I was struggling to the point of begging to get in touch with customer service about my order. I attempted multiple times via phone, text message, email, and the online customer service portal.
Absolutely everything was smooth sailing up until right after I placed my order.
3 February 2026
Unprompted review
Reply from Refills
Thank you for sharing this. We’re sorry to hear that your experience shifted after placing your order — that’s understandably frustrating.
While our system does send automated updates and promotional messages, that should never replace timely, meaningful responses when a patient is actively trying to reach support. If you were attempting to contact us through multiple channels and didn’t receive the help you needed, that’s not the experience we want for you.
We’d like to review what happened with your order and outreach attempts. Please email me directly at lalaine@refills.com with your order details, and I’ll personally ensure this is looked into and addressed properly.
Refills provides amazing service at a fair price
I am so pleased with Refills and their service throughout my journey with GLP-1. The pricing is fair for very effective medication. There was a shipment delay due to to recent winter weather, but the Refills team kept me in the know as the pharmacy worked through their backlog. I highly recommend Refills.
19 February 2026
Unprompted review
Reply from Refills
Thank you so much for your kind words
We truly appreciate your patience during the winter weather delays, and we’re glad our team kept you informed while the pharmacy worked through the backlog. Communication during unexpected situations really matters.
It means a lot to hear you’re happy with the pricing and effectiveness of your treatment. Thank you for the recommendation and for trusting Refills throughout your GLP-1 journey!
I use the Semaglutide injection
I use the Semaglutide injection. I am very happy with it. My health has taken a turn for the better. I feel great and am no longer pre diabetic. Not only do they keep me posted on my shipment - where it’s at and when it arrives, I always have it on time. I’ve reached out to them several times by “Chat”, they’re quick to respond and I get all my questions answered. They’re very friendly. I would recommend Refill to anyone wanting to lose weight the healthy way.
19 February 2026
Unprompted review
Reply from Refills
Thank you so much for sharing this and congratulations on your health progress!
Hearing that you’re feeling great and are no longer pre-diabetic is truly incredible. That kind of transformation is what this journey is all about.
We’re also glad the shipping updates and chat support have been helpful and responsive. Providing clarity, timeliness, and friendly support really matters to us.
Thank you for the recommendation and for trusting Refills with your care!
Decent prices but F customer service
Decent prices but their customer service response time and shipping time is very poor and business practices questionable. It regularly took days to weeks for responses and delayed shipments. Not ok, had to go with another vendor.
30 January 2026
Unprompted review
Reply from Refills
Thank you for your honest feedback. We’re sorry to hear that response times and shipping delays led you to feel disappointed — especially after giving us a try.
We understand how important timely communication and reliable fulfillment are, and we regret that your experience did not meet expectations. While pricing matters, service and trust matter just as much.
If you’re open to it, we’d still like the opportunity to review your case and better understand where we fell short. You’re welcome to reach out to me directly at lalaine@refills.com, and I’ll personally look into your account.
We appreciate the time you spent with us and wish you the very best moving forward
Customer service non existent
Absolutely no communication via “support” on website, and can’t get any employee on the phone. Order still hasn’t arrived or even shipped despite the website saying order would arrive within 3-5 business days. I’m at 7 days since order as of writing this.
19 February 2026
Unprompted review
Reply from Refills
We’re really sorry for the frustration, especially when the timeline shown hasn’t been met and you haven’t been able to reach someone.
If your order hasn’t shipped yet at 7 days, that absolutely deserves a status review and a clear update. Please email me directly at lalaine@refills.com with your full name and account email. I’ll personally look into your order and make sure you receive a concrete update as soon as possible.
You shouldn’t have to chase answers, let’s get this resolved.
Great experience!
My experience with refills was great! Unfortunately this time of year does come with delays in shipping, however I was kept informed of the delays and I am completely happy and everything was delivered, couldn’t have been any easier ☺️ and Taylor over on Reddit is amazing and attentive! They definitely earned a repeat customer!
31 January 2026
Unprompted review
Reply from Refills
Thank you so much for this thoughtful review!
We really appreciate your understanding during seasonal shipping delays and we’re glad you felt informed every step of the way. That transparency matters to us.
We’ll definitely make sure Taylor sees your shoutout the Reddit community support means a lot, and we’re grateful for team members who go the extra mile.
Thank you for being a repeat customer we’re so happy to have you with us!
The prices are great
The prices are great, love not having to get vitamins mixed in with the meds. They work really great.
13 February 2026
Unprompted review
Reply from Refills
Thank you for sharing your experience!
We’re glad you’re happy with the pricing and your treatment plan. It’s great to hear everything has been working well for you.
We truly appreciate your support and being part of the Refills community!
This is my second month with Refills…
This is my second month with Refills and it has been a great experience so far. Fast shipping.
17 January 2026
Unprompted review
Reply from Refills
Thank you for sharing this!
We’re so glad your second month has continued to be a great experience and that shipping has been fast and reliable.
We truly appreciate you choosing Refills and being part of our community!
Reliable easy to deal with
19 February 2026
Unprompted review
Reply from Refills
Thank you so much!
We’re glad you’ve found us reliable and easy to work with and that’s exactly what we strive for.
We truly appreciate your support!
At the risk of sounding like a cliche…
At the risk of sounding like a cliche, I would give zero stars if it was an option. First fill went fine, second fill was somehow sent to the wrong city but the remainder of the address (including zip) was correct, however, FedEx would not deliver it. Ok fine, I called FedEx to update address on the shipment coming to ME but they state “the restrictions from the sender do not allow any changes by anyone but them”. Message to Refills support, no response. Wait a couple days, call, straight to VM so I leave a message and follow up with another message to support. Zero response. Call again a couple days later and again straight to voicemail. About ten days of my shipment sitting at FedEx, I messaged support again and again, you guessed it, no response. I ended up disputing the charge hoping that would prompt them to reach out to me. Nope. FedEx ended up returning shipment and I still haven’t heard anything from them. Shipment was held at FedEx 2/4/26 and I have yet to be contacted by anyone at Refills.com. Subscription cancelled- watch out for this company, shady business practices.
4 February 2026
Unprompted review
Reply from Refills
We’re sorry this happened. A shipment being held with no response from support is incredibly frustrating.
Due to prescription shipping rules, only the sender can request address changes, but you should have received timely assistance.
Please email me directly at lalaine@refills.com with your full name and account email so I can personally review and escalate this.
Original Review and Update
Im not really one to leave nasty reviews but, im not left with any other choices as I've exhausted all other attempts to communicate. I ordered tirzepatide on 2/14. By 2/15 my payment had processed and my prescription had been sent to pharmacy. And that was the end of any movement. I grew concerned after a couple days of having a sent to pharmacy status. I have called, left messages, emailed and attempted to communicate through the chat. No response. This is not how things should work!! At least let me know whats going on!!!!
2/20 ..... update!!!!Ok so I am editing my original review. I was pleasantly surprised to receive a text message today from a refills employee. I received a lengthy, attentive and very sincere text from Eric who is not actually customer service but rather a marketing/sales team member. Eric is WONDERFUL!!! Single handedly the reason I am willing to give refills another try. He addressed EVERY concern. He didn't have to but chose to reach out with his direct number. He maintained several messages back and forth. He explained things, he got my individual situation moving and really fixed everything. I sure hope refills appreciates this amazing, most valuable team member .... they really should!!! I am feeling so much better about everything now that I have Eric on my side.
13 February 2026
Unprompted review
Reply from Refills
Thank you for updating your review, and we truly appreciate you sharing both sides of your experience.
First, we’re sorry for the initial lack of communication. You’re absolutely right, when an order shows “sent to pharmacy” with no movement, you deserve proactive updates and timely responses.
We’re very glad Eric was able to step in, address your concerns thoroughly, and provide the level of care and clarity you were looking for. We’ll be sure your feedback about him is shared internally, team members who go above and beyond absolutely matter.
Thank you for giving us another chance. We’re committed to making sure your experience moving forward reflects the confidence you now feel.
This product from refills.com gave me an itchy rashThe product I received from refills dot…
The product I received from refills dot com.Gave me skin rashes at the injection sites. I did not feel that the compounded terzepatide was the same quality as other companies.I have ordered from.
After trying to contact refills dot com to report my concerns, I have not received an answer to any emails. I would also like to request a refund. Hmm, butt, i'm unlikely to hear from anybody. My advice would be to go with a different company. I have tried three that are good and successful.And their products do not leave a rash.
16 December 2025
Reply from Refills
We’re very sorry to hear about your reaction. Injection site irritation or rashes should always be taken seriously, and you absolutely should have received a response when reporting it.
Compounded medications can vary slightly between pharmacies in formulation or inactive ingredients, which may affect how someone’s skin reacts. That said, your concern deserves proper clinical review not silence.
Please email me directly at lalaine@refills.com with your full name and account email. I will personally escalate this to the clinical and support teams to review your case and discuss next steps, including your refund request.
Your safety and experience matter.
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