holding my deposit for more than 2 months without reason. Extra charging for key delivery day!
very very unpleasent interraction, delaying the return of my deposit for no reason. Made me pay extra day of rent for making me return the keys in an office outside the city.... Now just holding my money without reason and kept telling me, we will sort it, we will sort it. Honestly I never heard of, or saw, a worse agent!!!
Reply from Reeds Rains - Prescot
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.
To clarify, the tenancy agreement requires keys to be returned to our branch at the end of the tenancy. When the keys were not returned on the agreed date, a member of our team contacted you to explain that rent would continue to accrue until the keys were received. We appreciate that this may have been frustrating; however, this is standard procedure and was not applied differently in your case.
In relation to your deposit, we were awaiting instructions from the landlord as part of the end-of-tenancy process before releasing the funds. Unfortunately, the landlord was not responding to our requests. To avoid any further delay, we proceeded with the release of your deposit. We received the required details from you late on 17th June, and your deposit was processed this week.
We understand that waiting for the return of a deposit can be stressful, but we have to follow the appropriate processes to ensure that both parties, the landlord and the tenant, are given the opportunity to discuss any proposed deductions.
Kind regards,
The Reeds Rains team.