Customer service and quality are a 5! I only have a 4 because I think they could improve their shipping timing communication. For instance, the accessories shipped first, which is fine but it kept me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a wonderful sauna! Very well packaged and comes with intuitive instructions. We bought a 3 person Cove and put it together on a terraced patio in our backyard. We upgraded the stove to the 8 k... See more
Company replied
We’ve had a great experience with Redwood Outdoors. The sauna and cold plunge are both high quality, well built, and look amazing. Everything works great and has been a huge hit at our property. Thei... See more
Company replied
Your Cabin Sauna Kit and Alaskan Cold Plunge are of high quality and look great on our brick patio. The sauna assembly was straight-forward due to labeling and relatively clear instructions in the man... See more
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Company details
Written by the company
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Contact info
20730 72nd Ave S, 98032, Kent, United States
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4.2
Great
298 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great product and great team to support…
Great product and great team to support our wellness center in Joshua Tree called INTRVL!!!
28 July 2026
Unprompted review
Reply from Redwood Outdoors
It means a great deal to know that both our products and our team have contributed to your wellness center. We truly appreciate your trust in Redwood Outdoors and wish you and your guests many years of health, relaxation, and wellness. Thank you for your support!
I had an issue when I broke my filter…
I had an issue when I broke my filter housing canister and the company got right on finding me a replacement. Outstanding Customer Service
28 July 2026
Unprompted review
Reply from Redwood Outdoors
Thank you for your wonderful review! We're so glad our team was able to quickly help you find a replacement filter housing canister and get you back up and running.
Providing responsive support when the unexpected happens is something we take great pride in. We truly appreciate your kind words and thank you for choosing Redwood Outdoors!
Well Needed and everything as advertised
the purchasing to the delivery was all easy. The assembly was as directed and love the sauna.
5 June 2026
Reply from Redwood Outdoors
Thank you for your wonderful review! We're delighted to hear that everything, from the purchasing process to delivery and assembly was smooth and lived up to your expectations.
It's especially rewarding to know you're loving your sauna. Thank you for choosing Redwood Outdoors, and we hope it brings you many years of relaxation and enjoyment!
Joe and Redwood Outdoors support is…
Joe and Redwood Outdoors support is incredible! Fast response and product quality is excellent.
24 July 2026
Unprompted review
Reply from Redwood Outdoors
Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience with Joe and our support team.
We'll be sure to pass along your kind words to Joe and I am sure they'll mean a lot to him. We're also delighted to hear you're happy with the quality of your product. Thank you for choosing Redwood Outdoors and for your support!
Very accommodating and really easy made…
Very accommodating and really easy made my experience wonderful
23 July 2026
Unprompted review
Reply from Redwood Outdoors
Thank you for your kind review! We're so happy to hear our team was accommodating and made the process easy from start to finish.
It means a great deal to know we could help make your experience a wonderful one. Thank you for choosing Redwood Outdoors, and we hope you enjoy your purchase for years to come!
Fast response and replacement items…
Fast response and replacement items sent out next day. Great customer service.
3 June 2026
Reply from Redwood Outdoors
Thank you for your wonderful review! We're glad our team was able to respond quickly and get your replacement items on their way right away.
Providing timely support is important to us, and we're grateful for the opportunity to make things right. Thank you for choosing Redwood Outdoors and we truly appreciate your support!
Reply from Redwood Outdoors
Thank you for your kind words! We're delighted to hear you had a great experience with both our team and your product.
We truly appreciate your support and thank you for choosing Redwood Outdoors. We hope you enjoy it for many years to come!
Service on my sauna purchase
I purchased a 6 person barrel sauna from Redwood Outdoors. There were several different shpments required to get me the sauna, the heater, the sauna rocks, floorboards, etc. When things went wrong with the shipping (and they did), Redwood Outdoors was very responsive and solved all the problems quickly> i was impressed with. their service.
8 June 2026
Reply from Redwood Outdoors
Thank you for taking the time to share your experience! We're thrilled to hear you're enjoying your 6-person barrel sauna.
While we're sorry there were a few shipping challenges along the way, we're glad our team was able to respond quickly and help get everything back on track. Providing responsive support is something we take great pride in, and it's wonderful to know that it made a positive difference in your experience.
Thank you for choosing Redwood Outdoors. We hope you enjoy many relaxing sauna sessions for years to come!
Shipment was not correct
Shipment was not correct. Missing pieces. Took long time to get this resolved. Sales made some concessions to ship upgrades but months later they have not arrived. Sauna works well
2 June 2026
Reply from Redwood Outdoors
Thank you for taking the time to share your experience. We sincerely apologize for the challenges you encountered with your initial shipment and for the time it took to resolve the missing components.
While we're sorry your experience did not begin as smoothly as we would have liked, we're pleased to hear that your sauna is now up and running well. We appreciate your patience throughout the process and thank you for choosing Redwood Outdoors.
Amazing products
Amazing products, have a sauna and a cold plunge and couldn’t be happier! Team/support is top notch, special shoutouts to Joe and Liz!
1 March 2026
Unprompted review
Reply from Redwood Outdoors
Thank you so much for your incredible review! We're thrilled to hear you're enjoying both your sauna and cold plunge and that they've been a great addition to your wellness routine.
We'll be sure to share your kind words with Joe and Liz and I am sure they'll be delighted to know they made such a positive impact on your experience. Thank you for your support and for choosing Redwood Outdoors!
Amazing Quality, Service and Price
The customer experience was excellent from start to finish, and the sauna itself is wonderful. It was easy to put together and made of beautiful materials. We had to delay the shipping 3 times because of construction issues and it was never a problem. Everything arrived on time and deliveries were communicated well. We had lots of questions and everyone at Redwood Outdoors was so patient. Plus it was significantly less expensive than the other saunas we looked at.
5 June 2026
Reply from Redwood Outdoors
Thank you so much for your thoughtful review! We're honored to have been a part of your sauna project from start to finish.
We're especially glad we could accommodate the changes to your delivery schedule while your construction timeline evolved, and that our team was able to answer your questions along the way. It's wonderful to hear that your sauna arrived on time, was easy to assemble, and has lived up to your expectations in both quality and value.
Thank you for placing your trust in Redwood Outdoors. We hope you enjoy your sauna for many years to come!
My sauna has not arrived and it’s over…
My sauna has not arrived and it’s over a month late without an update on an accurate arrival time
28 May 2026
Reply from Redwood Outdoors
Thank you for your feedback. We understand how frustrating it can be when a delivery takes longer than expected, especially when you're eager to begin enjoying your sauna.
While we're glad to see your order has since been delivered, we're sorry that the shipping timeline fell short of your expectations. We appreciate your patience throughout the process and hope your sauna provides many years of relaxation and enjoyment.
Thank you for choosing Redwood Outdoors.
8-Person Sauna for Short Term Rental
We purchased a sauna for our short-term rental property and could not be more pleased! The sales team walked me through all of the various sauna and accessory options and we put together a package that was perfect for our needs. The quality of the products are top notch. We'd definitely recommend Redwood Outdoors to anyone looking for great quality at a reasonable price point!
3 June 2026
Reply from Redwood Outdoors
Thank you so much for the wonderful review! We're thrilled to hear our team helped you find the perfect sauna and accessories for your short-term rental.
It means a great deal to know you're happy with the quality of your purchase, and we're honored to be a part of creating a memorable experience for your guests. Thank you for your recommendation and for choosing Redwood Outdoors, we truly appreciate your support!
Great support
26 May 2026
Reply from Redwood Outdoors
Thank you for your support! We're so glad our team was able to provide the assistance you needed.
We truly appreciate you choosing Redwood Outdoors and hope you continue enjoying your purchase for years to come!
Reply from Redwood Outdoors
Thank you so much for your kind words! We're delighted to hear you had a great experience with our team.
We truly appreciate your support and look forward to being here whenever you need us. Thank you for choosing Redwood Outdoors!
No ability to answer technical questions
Our Alaskan cold plunge is leaking what appears to be motor lubricant into our tub.
The support tech couldn’t tell us anything but “try flushing it”, wouldn’t escalate, then stopped answering calls.
We now have a several thousand dollar paper weight that may be toxic to use. Extremely unhappy about this from a company that is supposed to be top tier.
10 July 2026
Unprompted review
Reply from Redwood Outdoors
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how concerning this situation has been.
Please know that our team is actively working with you to determine the cause and identify the appropriate resolution. While troubleshooting can sometimes take time, each step helps us ensure we provide the right solution rather than a temporary fix.
We truly appreciate your patience and look forward to getting your cold plunge back to operating as intended.
Reply from Redwood Outdoors
Thank you for your feedback! We're so glad to hear the assembly instructions and video helped make your build experience easier.
We truly appreciate your support and hope you enjoy your Redwood Outdoors sauna for many years to come!
Reply from Redwood Outdoors
Thank you so much for your kind words! We're thrilled to hear you're enjoying your sauna and had a great experience with our team.
Your support means a great deal to us. Thank you for choosing Redwood Outdoors, and we hope you enjoy your sauna for many years to come!
Great Sauna, But Extremely Long Heat Up Times
Overall, I think Redwood Outdoors offers a solid sauna, but prospective buyers should know about my experience.
I purchased the 4-Person Cabin Sauna with the Harvia Virta 8kW heater because I wanted a setup capable of reaching very high temperatures. Before purchasing, I was told this combination should heat the cabin in roughly 30–60 minutes. In reality, mine consistently takes 60–120 minutes, even though the heater is arguably oversized for this cabin.
Customer support started off very well. I spoke with three different representatives, all of whom agreed that my heat-up time didn't seem normal. They initially suspected either a heater issue or another problem with the installation, and for over a month Redwood acted as the middleman between me and Harvia while we troubleshot the system.
Eventually, I contacted Harvia directly. That made the process much more efficient. Redwood typically responded every 24–48 hours, while Harvia was available by phone and we could troubleshoot in real time. If you're having heater-specific issues, I'd recommend contacting Harvia directly rather than going through Redwood.
During the troubleshooting process, I verified that the electrical supply was correct, confirmed with Harvia that the heater was operating as designed, and tested the sauna under a variety of conditions. After eliminating the heater as the source of the problem, it became clear that the issue was likely with the cabin itself rather than the heater.
Once Harvia confirmed the heater was operating properly, Redwood's position changed. I was told that my expectation of heating the cabin in under an hour was unrealistic, despite that expectation being based on what I had been told before purchasing. Communication also became increasingly slow and eventually stopped altogether.
Since then, I've had a local sauna installer evaluate the cabin. They identified several construction issues that they believe are allowing excessive heat loss. Based on their assessment, they are confident they can correct the problems and significantly improve performance. We haven't completed that work yet because we're preparing for a home renovation and will be relocating the sauna anyway.
I expect the sauna will ultimately perform the way it was described when I purchased it, but it will likely require around $1,500 in additional work beyond what I anticipated. In the meantime, we're also paying more in electricity because the sauna has to run nearly twice as long to reach the temperatures we were expecting.
I believe my situation is probably the exception rather than the rule. I also recognize that I'm likely looking for performance that's closer to a custom-built sauna without spending $30,000 or more. After researching many competing sauna kits before and after my purchase, I still believe Redwood Outdoors offers one of the stronger options in this price range.
While I do recommend Redwood Outdoors, I also think it's helpful for prospective buyers to understand both the strengths of the product and the possibility that, if you happen to run into an issue like mine, you may need to be persistent in getting it resolved. At the end of the day, this is a kit sauna rather than a fully custom installation, and my experience was that some troubleshooting and fine-tuning ultimately fell on me as the owner. Going into the purchase with that expectation will likely make for a better overall experience.
17 October 2025
Reply from Redwood Outdoors
Thank you for taking the time to share such a thorough and thoughtful review. We truly appreciate the level of detail you provided, as well as the balanced perspective on both your experience and the product itself.
We're sorry the performance of your sauna did not align with your expectations and understand how frustrating it can be to invest significant time troubleshooting an issue. While we worked alongside you throughout the process, we recognize there were aspects of the experience that left you disappointed, particularly surrounding communication and resolution.
We also sincerely appreciate your acknowledgment of the strengths you found in both the product and our team, as well as your recommendation of Redwood Outdoors to others. Feedback like yours helps us continue improving our products, our communication, and the overall ownership experience.
Thank you again for choosing Redwood Outdoors and for sharing your experience so candidly. We genuinely hope your upcoming improvements allow you to enjoy the sauna exactly as you envisioned for years to come.
Greatest sauna, greatest staff!
My sauna is incredible and the staff at Redwood Outdoors are amazing and wonderful. Every one who tries my sauna says it is the best sauna they have ever used--in a class of it's own. It is truly transformative! This sauna has been designed with every detail in mind to create the perfect experience. I was afraid that I would be in over my head with such a project, but with Brad and the team at Redwood Outdoors I was completely supported with accessible, knowledgeable and dear good people. By the time the project was completed they felt like family. I love my sauna, I love Redwood Outdoors! (even the people who deliver the sauna are excellent and a cut above!)
26 May 2026
Reply from Redwood Outdoors
Thank you so much for such an incredible compliment! We're thrilled to hear you're loving your sauna and that our team helped make your experience a great one.
Hearing that your guests consider it the best sauna they've ever used is truly an honor. Thank you for your support, your kind words, and for choosing Redwood Outdoors. We hope your sauna continues to provide many years of relaxation and wellness!
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