Redspot Car RentalsReviews 

21,520
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff for being wonderful, clear, concise, efficient, and very friendly, often going above and beyond to meet needs. Many people appreciate the outstanding customer service, describing it as amazing and helpful from pick-up to drop-off. Reviewers also found the car rental process to be effortless, comfortable, and stress-free, with easy processing and quick pick-up. However, some customers experienced very poor service, particularly when dealing with head office, describing it as terrible and unhelpful. There were instances where booked vehicles were unavailable, leading to significant inconvenience and frustration, including issues with truck rentals and one-way fees. Additionally, some people reported being charged unexpected fees, such as for flat tires or returning a car with a near-empty tank, and issues with bond returns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as friendly, efficient, and helpful,... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the excellent, friendly, and efficient... See more

Price

Users describe ambiguous interactions with price, with many customers praising the outstanding, reasonable,... See more

Location

People report ambiguous experiences with location, with some customers having positive interactions at places... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the exceptional and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The gentlemen who we dealt with at the desk, was wonderful. He was clear, concise and efficient, but also very friendly, with a lovely smile. The process was great too. But, the car we were upgrade... See more

Rated 5 out of 5 stars

Redspot truly hit my red spot! ❤️ Thank you so much for making our road trip so effortless, comfortable and truly unforgettable! Highly recommend Redspot for their outstanding customer service,... See more

Rated 5 out of 5 stars

We enjoyed the vehicle very much, the process and costs were acceptable. However we were not impressed with being charged both an admin fee plus a toll road/ tunnel charge for each of the mentioned it... See more

Rated 5 out of 5 stars

All the team members which I dealt with were friendly and efficient. When I explained what kind of car I needed, my requirements were met quickly and the contract explained clearly. Due to a need... See more


Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Redspot Car Rentals is Australia's fastest growing car rental company. They offer a variety of young rental vehicles to hire at airport and downtown locations across the country at fantastic prices and exceptional service.


Contact info

3.9

Great

TrustScore 4 out of 5

22K reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.9

All reviews

(21,520)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Redspot truly hit my red spot

Redspot truly hit my red spot! ❤️
Thank you so much for making our road trip so effortless, comfortable and truly unforgettable!
Highly recommend Redspot for their outstanding customer service, from pick up to drop off.
They are convenient located, our rental car was very comfortable, squeaky clean and very economical.
Redspot are very affordable and charge no extra hidden fees. They are very deserving of their 5 star reviews, l'd give them 10 stars if l could! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

5 November 2025
Unprompted review
Rated 5 out of 5 stars

We enjoyed the vehicle, but!

We enjoyed the vehicle very much, the process and costs were acceptable. However we were not impressed with being charged both an admin fee plus a toll road/ tunnel charge for each of the mentioned items, then there was charges OLL what ever they represent.

25 October 2025
Rated 1 out of 5 stars

I want to give a good review but Rita…

I want to give a good review but Rita convinced me to prepay for fuel, reminded me a few times to not fill up, and then never put it on my contract. So I returned the car near empty and now have been charged huge extra fees. Still awaiting a resolution.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service.. Incredible!

The lady at the front counter of Proserpine airport was amazing!! We arrived to find our original car from a different organisation was not available. This woman went above and beyond to find us a car for 5 people (including our toddler) and she did it all for a far better price and car then we were originally up for! Thank you so much for saving our holiday!! Couldn't recommend higher!! I so wish I got the lady's name!!

1 September 2025
Unprompted review
Rated 1 out of 5 stars

I picked up the car in Surfers…

I picked up the car in Surfers Paradise. I was not sent the contract after I booked the day before (as promised) and although signed on the day, I did not spend 10 minutes reading the contract. The attendant then failed to submit it when I took the car.
It was on return they got me to finish the process. It appears to me the company employs tourists on a working visa. They took a long time trying to work the system out and in fact on both occasions failed, including misspelling my name. The car that I was given had been well used with a big hole in the front driver's carpet. Overall my experience was disappointing and my car, although adequate in quality was not what I expected. From my experience, this company in Surfers Paradise did not give good value for money. I strongly encourage to look elsewhere and try and include cheaper third party excess (not with the rental company) Redspot have shown zero understanding about this issue, probably fibbing about showing me the carpet before I picked it up (as I was unaware of it).
Vehicle Type: MG

23 August 2025
Unprompted review
Rated 5 out of 5 stars

This review is for Redspot in Coburg…

This review is for Redspot in Coburg and the manager that served me is Mohammed. I believe he is most honest person I have ever met in the car hire business. What an asset for Redspot. He is polite, talk straight and no nonsense kind of person. Such a rare quality in this industry.

5 September 2025
Unprompted review
Rated 1 out of 5 stars

Bad experience

So I went to the shop in Melbourne airport. First I was told I can not hire the vehicle because I had provisional drivers license. But later the lady told me she could give me the vehicle but at a higher price. I paid 758$ for 4 days!! When I booked the online the price was only 190$ for same time period including insurance.

25 July 2025
Rated 5 out of 5 stars

A pleasant experience

All the team members which I dealt with were friendly and efficient.
When I explained what kind of car I needed, my requirements were met quickly and the contract explained clearly.
Due to a need to extend my loan period this was handled promptly over the phone.
Finally, I needed to return the car a few days early and this was explained when I dropped the key off and my contract bottom line was reduced accordingly.
All together a simple and pleasant experience.

24 June 2025

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