I dont get why Redotpay has 3.5 because honestly this service is the best, the card works everywhere and come on deposits in crypto?? that's the best thing because many other services did that but di... See more
Company replied
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See what reviewers are saying
When ordering a plastic card that costs $100... they do not refund the customs fees. Suddenly closing bank accounts is a bad thing... especially with the hidden fees when transferring funds. Usdt And... See more
Company replied
So far I had been using this wallet for 5 days. I purchased the visa card which cost me $100 (quite high price though) expiring on year 2029. Tried to deposit some usdt token which quite fast in with... See more
Company replied
I’ve signed up with REDOTPAY middle of September. Started with their virtual card. Works seamlessly for any value. Even purchased a S25 ultra at one go using the virtual card. I also decided to have... See more
Company replied
You should know
3.2
Average
734 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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Very helpfull
Very helpfull, they resolved my problem in a short time. Thank you
14 November 2025
Unprompted review
Reply from RedotPay
Hello Jean Bressan,
Thank you for the fantastic 5-star rating! We’re so glad you had a great experience with us. Your feedback motivates us to keep doing our best.
Best Regards,
RedotPay Support
I had a serious issue with RedotPay
I had a serious issue with RedotPay. I sent about €2000 to my account in euros, and they made a refund. Then they asked me for my IBAN so they could resend my money, and I gave them my personal (grey) IBAN. After that, they told me to provide a company IBAN instead, which doesn’t make sense because I’m an individual customer, not a company.
Hi,
I’ve been talking with your support team many times, but it hasn’t helped at all. My money is still stuck with you, even though I already provided all the required information.
I just want you to send me my funds — that’s all I’m asking for.
I just want my money back — these are my funds, and RedotPay should send the refund to the same method or card used for the original payment (through Stripe).
I tried to contact support, but they didn’t provide a clear solution. This is very disappointing, and I hope they take this matter seriously and resolve it quickly.
14 November 2025
Unprompted review
Reply from RedotPay
Hi there!
We’re sorry to hear that you’re experiencing issues with deposit refund issue.
Our team is here to help and will do our best to resolve it as quickly as possible.
Please reach out to our customer service team in the app for direct assistance. We’ll be happy to help ensure everything runs smoothly for you.
Amazing fast simple and always works no…
Amazing fast simple and always works no issues
12 November 2025
Unprompted review
Reply from RedotPay
Hello Donovan,
Thank you so much for your wonderful 5-star review. We're delighted you’re happy with our service, and your feedback truly means a lot to us.
Best Regards,
RedotPay Support
They have a perfect support
11 November 2025
Unprompted review
Reply from RedotPay
Hi there!
Thank you so much for your 5‑star rating! We’re thrilled to hear that you’re happy with our service. Your trust and support mean a lot to us.
If you ever need anything or have any questions, please don’t hesitate to reach out. We’re always happy to help.
is very very very very very..........
is very very very very very........... special Better than dealing with emperors, it feels like you're talking to your brother or a family member, not just an automated robot saying "Thank you" and "I wish you all the best and continued success."
11 November 2025
Unprompted review
Reply from RedotPay
Hi there!
Thank you so much for your 5‑star rating! We’re thrilled to hear that you’re happy with our service. Your trust and support mean a lot to us.
If you ever need anything or have any questions, please don’t hesitate to reach out. We’re always happy to help.
very good app
8 November 2025
Unprompted review
Reply from RedotPay
Hi there!
Thank you so much for your 5‑star rating! We’re thrilled to hear that you’re happy with our service. Your trust and support mean a lot to us.
If you ever need anything or have any questions, please don’t hesitate to reach out. We’re always happy to help.
"Excellent service from RedotPay
"Excellent service from RedotPay. Fast transactions, clear communication, and helpful support. A reliable experience so far, and I highly recommend it. They truly deserve more than five stars!"
8 November 2025
Unprompted review
Reply from RedotPay
Hi there!
Thank you so much for your 5‑star rating! We’re thrilled to hear that you’re happy with our service. Your trust and support mean a lot to us.
If you ever need anything or have any questions, please don’t hesitate to reach out. We’re always happy to help.
RedotPay have amazing customer support…
RedotPay have amazing customer support services I recovered my old account that I was lost password email verifications etc but I’m thankful to support team and also redotpay it’s recover it
6 November 2025
Unprompted review
Reply from RedotPay
"Hi there!
Thank you so much for your 5‑star rating! We’re thrilled to hear that you’re happy with our service. Your trust and support mean a lot to us.
If you ever need anything or have any questions, please don’t hesitate to reach out. We’re always happy to help."
Fraud Bank
this is a fraud bank.
my card got charged 20-30 times for 15-25$ during 6 hours at night time (Needless to say i didn't authorize those transactions).
all transactions made from different contries and with different currencies - CLEARLY a scam!
This happened for the first time in 15 years I use bank cards.
Either redotpay security SUCS SO MUCH!! OR THEY'RE in with scammers.
Either way this bank is a fraud.
1 November 2025
Unprompted review
Reply from RedotPay
"Hi there!
We understand the fee schedule can sometimes be confusing, and we’re here to help clarify it for you. You can view the full details anytime on our Help Center:
https://helpcenter.redotpay.com/en/articles/10339271-redotpay-card-limitations-fees
If anything is unclear or you’d like further explanation, please don’t hesitate to reach out.
Our team will be happy to walk you through it step by step. Thank you for your patience and trust in us."
Scam card - Terrible experience my savings got away! No Security
I got charged 15 times on my card from all over the world and my savings got away in a nik of time, I told redotpay customer service so they made me wait for 5 days and then said they will charge $50 per transaction! means $750 I have to pay to redot to TRY to get my refund.
Scam fks.
15 October 2025
Unprompted review
Reply from RedotPay
"Hi there!
We’re sorry to hear about your experience and any inconvenience it may have caused.
If you’re having trouble using the app, please contact our online support team and share more details so we can assist you promptly.
Thank you for bringing this to our attention. We truly appreciate your patience and understanding."
Thank you stan for your help 🙏👍
3 November 2025
Unprompted review
Reply from RedotPay
"Hi there!
Thank you so much for your 5‑star rating! We’re thrilled to hear that you’re happy with our service. Your trust and support mean a lot to us.
If you ever need anything or have any questions, please don’t hesitate to reach out. We’re always happy to help."
Works great
Would have liked to link it to Apple Pay but it doesn’t support the virtual card. Besides I trust it, the card is great especially now in the crisis in Bolivia where no card from the banks really works, it helps a lot. Help Center is great too.
1 November 2025
Unprompted review
Reply from RedotPay
"Hi there!
We’re delighted to receive your review and pleased to know you’re happy with our services.
Your trust and support mean so much to us. If you ever have any questions or need assistance, please don’t hesitate to reach out.
We’re always happy to help. Thank you again for your support!"
Outstanding Customer Care
The way Redoypay resolved my issue is amazing. Spot on answers and helps, perfect resolving time and management. I am really a very happy user. Keep it up 👍🏻
31 October 2025
Unprompted review
Reply from RedotPay
"Hi there!
Thank you so much for your 5‑star rating! We’re thrilled to hear that you’re happy with our service. Your trust and support mean a lot to us.
If you ever need anything or have any questions, please don’t hesitate to reach out. We’re always happy to help."
REDOTPAY IS SCAM
I made a deposit to my RedotPay bank account that was rejected by them. They claimed they initiated a refund, but after more than a month, the money has neither been returned to the sender nor credited to my account.
Their support keeps saying the refund “failed” and keeps asking for impossible requirements instead of resolving the issue.
This is unacceptable, holding a customer’s funds for weeks with no refund or credit is not just poor service, it’s unethical.
If this isn’t resolved immediately, I’ll escalate it to the financial authorities.
3 October 2025
Unprompted review
Reply from RedotPay
"Hi there!
We’re sorry to hear about your experience and any inconvenience it may have caused.
If you’re having trouble using the app, please contact our online support team and share more details so we can assist you promptly.
Thank you for bringing this to our attention. We truly appreciate your patience and understanding."
My account randomly went into negative…
My account randomly went into negative and they revoked my virtual card. When I messaged support they said improper usage. But no one can explain what exactly I did wrong and why my account is in negative. BE AWARE YOU COULD BE NEXT!
31 October 2025
Unprompted review
Reply from RedotPay
"Hi there!
We’re sorry to hear about your experience and any inconvenience it may have caused.
If you’re having trouble using the app, please contact our online support team and share more details so we can assist you promptly.
Thank you for bringing this to our attention. We truly appreciate your patience and understanding."
They steal my money
In short, they stole my money and kept lying about it. They are completely incompetent when it comes to handling money!
I transferred the funds from my personal account to the address they provided me through the application. The funds indeed reached their account and appeared correctly with a "Pending" status.
I contacted them regarding this, and they told me that the sender's name was different from the account name. Ridiculously, they were comparing my verified name with the name of the intermediary bank that facilitated the international transfer. They rejected the deposit, claiming that the name was different.
Despite me explaining that they were comparing the wrong names—that my name is Ibrahim and the other name belongs to the intermediary bank—they shamelessly canceled the transfer after it had correctly reached them. Then, they transferred the money to a third party whom I don't even know, claiming they had reversed the deposit process. However, nothing arrived back into my account.
When I requested proof that they had reversed the deposit, it turned out that they had transferred the money to a third party and never reversed the transaction! They transferred the funds to another country!
Even after I proved that the mistake was entirely on their side, they continued to lie and repeat the phrase: "We have returned the funds to the source from which they came; please contact the sender."
I absolutely do not believe they are competent to handle money, nor do they take responsibility for their mistakes.
8 October 2025
Unprompted review
Reply from RedotPay
"Hi there!
We’re sorry to hear about your experience and any inconvenience it may have caused.
If you’re having trouble using the app, please contact our online support team and share more details so we can assist you promptly.
Thank you for bringing this to our attention. We truly appreciate your patience and understanding."
Thanks Jason
31 October 2025
Unprompted review
Reply from RedotPay
"Hi there!
Thank you so much for your 5‑star rating! We’re thrilled to hear that you’re happy with our service. Your trust and support mean a lot to us.
If you ever need anything or have any questions, please don’t hesitate to reach out. We’re always happy to help."
Reply from RedotPay
"Hi there!
Thank you so much for your 5‑star rating! We’re thrilled to hear that you’re happy with our service. Your trust and support mean a lot to us.
If you ever need anything or have any questions, please don’t hesitate to reach out. We’re always happy to help."
ReDotPay customer support is the best
ReDotPay customer support is the best. My issue was resolved very quickly and efficiently. Love Redotpay and won’t change it for anything. I use my Redotpay for all of my purchases and transactions.
26 October 2025
Unprompted review
Reply from RedotPay
"Hi there!
Thank you so much for your 5‑star rating! We’re thrilled to hear that you’re happy with our service. Your trust and support mean a lot to us.
If you ever need anything or have any questions, please don’t hesitate to reach out. We’re always happy to help."
I cant recover my account after i…
I cant recover my account after i deleted it . Bad service !
20 October 2025
Unprompted review
Reply from RedotPay
"Hi there!
We’re sorry to hear about your experience and any inconvenience it may have caused.
If you’re having trouble using the app, please contact our online support team and share more details so we can assist you promptly.
Thank you for bringing this to our attention. We truly appreciate your patience and understanding."
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