Red Light Rising Reviews 

278
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness in improving health and wellness, noting significant benefits for various conditions. Many highlight the high quality and sturdy construction of the devices, appreciating their powerful intensity and thoughtful design. People also value the ease of use and comprehensive information provided, contributing to a very positive overall user experience. However, some customers also noted significant delays in delivery, with some orders arriving late, in parts, or not at all, sometimes due to carrier issues. Additionally, a few people experienced problems with customer service, including ignored messages, abrupt responses, and issues with missing components or faulty products not being resolved efficiently.

What people talk about most

Product

People report positive experiences with the product, often recommending it for its effectiveness in various... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising the speed of... See more

Quality

Customers consistently note positive experiences with quality, praising the products for being well-designed,... See more

User experience

Customers had positive experiences with the user experience, finding the light easy to use and appreciating... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting good communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The red light is brilliant especially the portable one that I purchased. I had previously borrowed a plug in one from a friend , so this one is far better. Lasts for several 10 min treatments to... See more

Rated 5 out of 5 stars

I bought the Advantage Wrap. It took a while to arrive, but I’m using it twice a day on my shoulder which has been in physio rehab since April without any progress at all. In a week I am noticing a si... See more

Rated 5 out of 5 stars

The Red Light Rising team were helpful both pre and post purchase. Since the 2021 well known medical intervention, I have suffered from inflammation through out my body plus other unpleasant side effe... See more

Rated 5 out of 5 stars

Very satisfied with Red Light Rising Half Panel. Sturdy and appears to be extremely well constructed. Arrived a little later than anticipated, quality of packaging kept the item very secure. Ear... See more


Company details

  1. Health and Beauty Shop

Written by the company

Passionate about high quality LED infrared lights...learn more here: https://t.co/ZjkAX9CXH4


Contact info

4.2

Great

TrustScore 4 out of 5

278 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(278)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very happy with my red light purchases

Had a good experience with my order, they kept me informed about my delivery.
I enjoy the sale offers that they have from time to time.

29 May 2025
Red Light Rising logo

Reply from Red Light Rising

Thank you so much for your kind review!

Rated 5 out of 5 stars

Advantage Red Light Wrap…

I ordered the Advantage Red Light Wrap to help with some back problems. The company were great with their communications as I had a few initial questions. It arrived promptly and I have now been using it twice a day for just over a week. Having had daily back and hip pain for a year which has stopped me from sleeping and doing what I want to I am now in a lot less pain. I have been able to sleep and walk with minimal discomfort! I’m hesitant to say it’s cured but it’s at least 75% better. The real test is when I try a long walk as that usually triggers the muscle spasm. So fingers crossed…..

6 June 2025
Rated 5 out of 5 stars

Fabulous product

Fabulous product, great service and lots of information on how to use it

14 May 2025
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Reply from Red Light Rising

Thank you so much for your lovely review and your support! All the best with your red light therapy journey! If you need anything, just shout!

Rated 5 out of 5 stars

It works!

Bought the lamp for cosmetic reasons, to use on my hands, and unexpectedly cured my Carpal Tunnel syndrome! Now I know that it works.
Red Light Rising customer service and aftercare are amazing. Quick response, great communication.

6 May 2025
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Reply from Red Light Rising

This is such amazing news! We're so thrilled to hear that you got such great results! All the best with your journey!

Rated 1 out of 5 stars

Never told that products were consistently out of stock

Ordered mid March. Queried Mid April where my order was. Was told that they are out of stock and would send on the item in May. I highlighted that they should have notified me of this.

Mid May asked where my order was. Told me it was out of stock again. Advised me to purchase a more expensive product again, even though I told them I was on disability support and had limited funds.

Waiting on refund. Not impressed at all.

13 May 2025
Unprompted review
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Reply from Red Light Rising

Greetings, I'm so sorry to see this.

But you're completely right, we are running behind schedule for any of our products.

We have been overwhelmed with demand, and struggling to keep up if I'm honest with you.

I cannot identify you from your review, so I will make a request to get more information and then I can investigate your case and hopefully I can speed up the delivery of your item.

It is strange that you were recommended a more expensive product, we don't normally do this.

In times of extreme delays like this, we often offer free upgrades.

I hope to speak to you soon via email.

Thank you, Bryan.

Rated 5 out of 5 stars

Awesome Support

Very polite, friendly and knowledgable pre and post Sales support.

28 April 2025
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Reply from Red Light Rising

I'm so happy to see this! Thank you so much for your support and trust.

Rated 5 out of 5 stars

The people at Red Light have helped me…

The people at Red Light have helped me exemplary when the goods got stuck in transit. The Target Light 670nm - Handheld Red Light therapy is very practical. Since I have only been using it for 2 days, I am very curious about what effects it will have in the

10 April 2025
Red Light Rising logo

Reply from Red Light Rising

Thank you so much for your kind reply and your support!

Rated 1 out of 5 stars

appalling

ordered, waited. Nothing. 2 weeks . i contacted them. Product is out of stock for 2 months. When were you going to mention that??? Wasnt mentioned at the time of ordering, or after the order. I had to contact them. Phone number doesnt work . Dodgy , poor business practices. Lets see how long the refund takes.

1 May 2025
Unprompted review
Red Light Rising logo

Reply from Red Light Rising

Greetings David

Sorry to hear about your terrible experience.

This is definitely bang out of order from our side.

I'm going to request more information, so that I can get in touch with you directly.

In the meantime, I hope your refund has already reached your account?

Please look out for a "information request" so I can investigate your matter fully.

Thank you,

Bryan.

Rated 5 out of 5 stars

My Target Light 2.0

My Target Light 2.0 - Handheld Red Light Therapy device is very powerful. I am happy that only need to use it for 5 minutes a day to notice a difference.

7 April 2025
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Reply from Red Light Rising

Thank you for your wonderful review!

Rated 5 out of 5 stars

Target Light 2.0

I bought my light after borrowing my son in law’s so I ordered the next one up, wonderful light, so well constructed with high quality materials, more importantly its the only thing that has taken the swelling down on by elbow bursitis after 6 months within a couple of weeks, its relieving my daughter bladder pain from IC (which nothing does) and it has relieved my husband’s arthritis in his thumbs and pain from diverticulitis of colon. Honestly this handheld light is nothing short of a miracle and will be getting something much bigger next.

23 April 2025
Unprompted review
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Reply from Red Light Rising

This is fantastic to read! I'm so happy to see you getting the benefits that you hoped for!

Thank you so much for your support, trust and your great review!

Rated 5 out of 5 stars

Fast,efficient, affordable and genius technology

This item was recommended so I bit the bullet and purchased a lamp.. very affordable. I am really pleased with results so far, still early days but I’m enjoying the technology. I was diagnosed with AMD and was terrified of the prognosis until I found out about this technology and the amazing results people have experienced… so up
onwards towards self healing.

7 April 2025
Rated 5 out of 5 stars

The advantage 2.0 450

The advantage 2.0 450 red light has to be one the best things I’ve ever bought.
I’ve been using it almost daily to help with a slipped disc in my lower back and I’m feeling the treatment help me with other injuries as well.
I high recommend Red light rising and their products. The build quality of the lamp is to a very high standard.
Well worth the money.

28 March 2025
Red Light Rising logo

Reply from Red Light Rising

Thank you so much for this wonderful review and for your support.

It's fantastic to hear that you're so happy with your device! All the best on your red light therapy journey!

Rated 5 out of 5 stars

Great product

12 March 2025
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Reply from Red Light Rising

Thank you so much for your feedback! Very grateful to have you as a customer!

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