Rediscover Hearing Reviews 18

TrustScore 4.5 out of 5

4.6

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Company details

  1. Local Medical Service

Written by the company

We are a small mobile ear wax removal business located in Stoke-on-Trent and the surrounding areas. Phil is the owner who is a trained audiologist and has 3 years experience removing ear wax. We are fully insured and he is HCPC registered. We use a number of different methods to remove ear wax. These are micro suction, manual instruments and irrigation. With the training and knowledge this allows us to make the correct decision for that particular patient. We always work safely and pride ourselves on our professionalism. We are happy to help the local community. We are situated in Stoke-on-Trent and are happy to travel, if you live further out please call to discuss appointments.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18 reviews

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Rated 5 out of 5 stars

Very professional and caring

Very professional and caring, just one go I can hear properly, great job Phil, very reliable xx

23 June 2026
Unprompted review
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Reply from Rediscover Hearing

Thank Patience, it was great meeting you and being able to help you so quickly. Glad I could get out to you within a couple of hours.

Rated 5 out of 5 stars

Professional and it shows

Highly professional service, highly recommended. I can hear much better thanks, so you’ve got yourselves a regular 👍

13 June 2026
Unprompted review
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Reply from Rediscover Hearing

Thanks Dean, glad I was able to help and happy to help you in the future if you need anything

Rated 5 out of 5 stars

Excellent service

Excellent service, very caring and offered good advice.

19 June 2026
Unprompted review
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Reply from Rediscover Hearing

Thanks for the kind words. I will always try my best to help. I'm glad I was able to help your neighbour

Rated 5 out of 5 stars

I highly recommend especially when it’s…

I highly recommend especially when it’s your first time getting earwax removal I recommend people just go for it and it’s worth every penny and it’s a reasonable price and the guy who does. It is very lovely and friendly to get on with I will definitely be having him out again when I need my ears cleaning out next and thank you x

19 June 2026
Unprompted review
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Reply from Rediscover Hearing

Thank you Dan, we got there in the end. It was a pleasure meeting you and being able to help you.

Rated 5 out of 5 stars

Phil was great

Phil was great at explaining the procedure and what to expect. Everything was very professional and it was great this could all be done in the comfort of my own home. I had a build up of wax which was causing me discomfort and affecting my hearing. Phil removed this and it has made a vast improvement. Overall great service. I will recommend him to all my family and friends.

17 June 2026
Unprompted review
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Reply from Rediscover Hearing

Happy I could help you Simon, it was a pleasure meeting you and being able to get rid of the wax. Remember don't uses them amazon tools!

Rated 5 out of 5 stars

Absolutely amazing!

The service provided was second to none, i had to cancel and reschedule and all was managed perfectly. I have now set up a recurring session every few months. NHS had let me down so many times, and Phil even came to my house. Highly recommended

12 June 2026
Unprompted review
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Reply from Rediscover Hearing

Thank you Gav, happy that I can help and we will speak soon. Thanks again

Rated 5 out of 5 stars

So professional explain everything he…

So professional explain everything he was doing and why. Don’t think about having it done just do it thank you

9 June 2026
Unprompted review
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Reply from Rediscover Hearing

Thanks Paul, it was good to meet you ans get that nugget out, hopefully your hearing better already!

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! He took the time to explain everything and answered any questions I had.

I had the suction procedure, and he fully explained what was in my right ear, which was some skin and wax. He removed it with ease, and straight afterwards I felt much better in my right ear. I even saw what came out in the tube of the suction machine.

Very friendly and professional. I would definitely recommend this service and will look to book a yearly check for my ears.

9 June 2026
Unprompted review
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Reply from Rediscover Hearing

Thanks for the kind words Seamus,

Glad I could get out so quickly and help you out. See you in a year (if you need me)

Rated 5 out of 5 stars

Friendly, professional, wow

From Howard but he’s a dinosaur.
Phil is a very friendly and professional gentleman.
Made an appointment that fit around my schedule,
Would recommend him to anyone. Removed the wax that was blocking one ear, and I also purchased some drops for future use.
Explains everything, very knowledgeable.
Will definitely be using him again
Thank you so much

2 June 2026
Unprompted review
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Reply from Rediscover Hearing

Hi Carly, tell Howard thanks and it was great meeting him. Really please that I cpuld help

Rated 5 out of 5 stars

I had muffed hearing

I had muffed hearing and call and came to house and found no wax but found other with inner ear thank you so much mark.

1 June 2026
Unprompted review
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Reply from Rediscover Hearing

Hi Mark, Thanks and I hope the advise helps get you sorted

Rated 5 out of 5 stars

Hearing clear again

I’d been waking up every morning with muffled hearing in my right ear and thought it might be something more serious. After an examination, Rediscover Hearing found one ear completely blocked with wax and the other partially blocked. The wax removal was quick, professional and much more comfortable than I expected. For the first time in a long while, I woke up the next morning hearing normally. Really friendly service, clear advice on preventing future build-up, and I left feeling reassured. Highly recommend.

28 May 2026
Unprompted review
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Reply from Rediscover Hearing

Thanks Gavin, glad I could help get you hearing again.

Rated 5 out of 5 stars

Excellent Service

Excellent home service with the very knowledgeable and friendly Phil. He explained fully and was extremely professional. As it turned out I didn’t need wax removal so was only charged for the examination but Phil gave me professional advice for my next step. I highly recommend Phil and will use again when needed. Thanks Phil!

18 May 2026
Unprompted review
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Reply from Rediscover Hearing

Hi Joan, thank you for the nice words. I will always try and advise whats best and never charge for anything you don't need.

Rated 5 out of 5 stars

Fantastic experience!

Phil is knowledgeable and experienced. He took his time to explain the procedure used for wax removal and was on time for the home visit appointment. Highly recommended

22 May 2026
Unprompted review
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Reply from Rediscover Hearing

Hi Julian,

Thanks for the great feedback and happy I could help.

Rated 5 out of 5 stars

Great service

Having been having some discomfort in my ear , Phil came to the house and was extremely polite and friendly. He explained everything really well and attended to every need. He put you at ease and made sure you understood and were comfortable with the process.
He was very knowledgeable and offered practical advice to help us all.
Would recommend him to others with no hesitation, thank you Phil.

13 May 2026
Unprompted review
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Reply from Rediscover Hearing

Thank you for some great feedback, I am happy to have been able to help.

Rated 5 out of 5 stars

I recently used Rediscover Hearing…

I recently used Rediscover Hearing after seeing Phil come up on my feed. Having never had my ears checked before, I decided to give it a go, and I’m so glad I did.

Phil was fantastic—incredibly professional, informative, and knowledgeable. He took the time to explain exactly what would happen during the appointment, which put me right at ease. The mobile service is a brilliant and convenient touch. I will definitely be using Phil again and highly recommend his services to anyone looking for expert ear care

13 May 2026
Unprompted review
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Reply from Rediscover Hearing

Thank you for reaching out to us. Glad we could help and make it a comfortable experience

Rated 5 out of 5 stars

Excellent service

Very easy to make an appointment on a date that suited me, even better Phil came to my house to do my wax removal. He was very professional and polite and the procedure was done easily and quickly. Great service, would definitely recommend.

24 April 2026
Unprompted review
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Reply from Rediscover Hearing

Thank you for using us and glad we were able to help!

Rated 5 out of 5 stars

Had an amazing experience overall and…

Had an amazing experience overall and Phil, the gentleman that helped me, was not only professional but also made me feel completely at ease as well during the whole wax removal. Even better that he travelled to my home as well which makes the whole process much easier for me

18 April 2026
Unprompted review
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Reply from Rediscover Hearing

Glad Phil made you feel comfortable and could help, thank you

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