Red Herring Games Reviews 28

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

When initially researching the game I wanted, the team were quick to answer my questions over email. Then when I needed to swap my game last minute they were quick to assist me on the phone. I really... See more

Rated 5 out of 5 stars

I bought the gangster guns and garters mystery package. So easy to use, sent all the invites and descriptions out to our friends and everyone came in fancy dress and did their very best to put on an a... See more

Rated 5 out of 5 stars

Opening a Red Herring Games Murder Mystery Box is the first part of the fun! Seeing all the good quality materials and working out how to plan your event, with their top tips inside the info bookl... See more

Rated 4 out of 5 stars

Attention to detail, the team at Red Herring games took on board the brief and went the extra mile with some great suggestions to add to our evening entertainment. Good job!!!!!!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

28 reviews

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Rated 5 out of 5 stars

I bought the gangster guns and garters…

I bought the gangster guns and garters mystery package. So easy to use, sent all the invites and descriptions out to our friends and everyone came in fancy dress and did their very best to put on an accent, albeit somewhere terrible. We had an absolute fabulous night and the package was so easy to use. Highly recommend the red herring murder mystery packages. Will definitely be doing another one.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Ordered one of their mystery box subscriptions for my kids and they could not have been more helpful - chatted to me about the difficulty, paused the subscription when we didn't have time to complete that month's box, made sure we had a box at the right time to open for a present. 10/10

1 June 2024
Unprompted review
Rated 1 out of 5 stars

Sent wrong game, inside the right box.

Sent the wrong game inside the right box, then called me from a “no caller ID” phone number (auto blocked by my phone) but left a voicemail asking me to call them back. I called back to get their voicemail, that says “press 4 and one of us might answer the phone” but after pressing 4, I was directed to leave a voicemail asking me “they were probably out killing someone”. Whilst they are a murder mystery games company, I fear their customer services are represented in extremely poor taste and are offering an extremely poor service to the people who pay their salary. I’m leaving for London tomorrow to deliver this game as a gift. I suspect this error has only come to light as some other poor customer has complained that they also received the wrong murder mystery from what they ordered. I await their return call back with interest, unsure how they can make this right in the time frame.
Edit: when contact was finally established, the company was full of profuse apologies & bent over backwards to make our situation “right” as soon as humanly possible. They were very nice in the end. Except, then they posted the corrected game to the wrong named person at the address. Beggars belief.

20 May 2025
Unprompted review
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Reply from Red Herring Games

Glad we were able to sort this out for you in the end. Sorry it took so long to respond on trustpilot (We had issues logging back in and have only just been given access), but as you know we reached out the minute we realised something might be wrong - and spotted the issue before you even knew there was a problem. As you know it was all handled within a 6 hours of us realising there was an issue and reaching out, and we fixed it within 24 hours, at no cost to you, delivering the new game to your friend's address as per your request. I can only apologise we had a mix up on the address label to the new addressee (rushing to reach the post office in time for the 24 hour delivery service), but thankfully you'd already alerted them to let them know to expect a parcel, so when one turned up using their first name and your surname, they probably realised what had happened and took it in. I hope you enjoyed the evening after all, and can make use of the other game yourself. Sorry you reached the answering machine when you called back after we reached out that morning. But I was on another call when you rang so couldn't answer the phone. Jo

Rated 5 out of 5 stars

Best Murder Mystery games

We have hosted numerous Murder Mystery dinner party games at home. Red Herring Games are by far the best. I have complete trust that the evening will be successful and absolutely hilarious. Thd games we have played had terrific storylines and fabulous characters.

Customer services are excellent and super friendly.

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service from Red…

Brilliant customer service from Red Herring Games. We ordered an 18-player game and needed to upgrade to a 20 player game last minute. They went above and beyone to make sure we had the new game on NYE . Also, the games and the characters are great, highly recommended for a very entertaining evening

31 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Murder Mystery, highly recommend

Once we decided we wanted a murder mystery for our wedding, we looked at difference companies. Finally, we decided on Red Herring, as from the get go their communication was swift, it was super easy to plan in Zooms and they were very happy to brainstorm with us. We were absolutely blown away by the event. The five actors were incredible, very professional and great at improvisation and working the crowd. Everyone had an absolutely amazing time, and so many guests came up to us afterwards to tell us how much they enjoyed the murder mystery and what a great way it was to break the ice. We had Jack as our lead actor, and he did an incredible job. I couldn't recommend this company more.

26 October 2024
Unprompted review
Red Herring Games logo

Reply from Red Herring Games

Thank you for such a wonderful review! We are glad you had such fun at your wedding and your guests enjoyed themselves. Great to hear Jack was a wonderful host too! Enjoy your honeymoon :)

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