I was refunded the monthly purchase after calling a man (I wish I could remember his name) on customer service. I didn’t notice there was a checkbox for a monthly thing instead of the 7-day trial. He... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Record Finder worked pretty well for me. I hope the superior Court of San Francisco approves of the search results I found there. Sometimes I paid the $15 charges and the requests for another $15 po... See more
Company replied
The disclosures on an ongoing agreement to charge you 24.95 monthly should be made more evident, but the cancellation and the refund was swift, no questions, and Danile my assist was courteous, kind... See more
Company replied
Cath has the best customer service. She was polite and proactive and explained every step as we went. What I thought was going to be a tedious experience asking for a refund was made pleasant and so f... See more
Company replied
Company details
Information provided by various external sources
Access 2 billion public records online from thousands of US federal, state, city and county criminal, vital and driving public sources. People search for everyone.
Contact info
Lewis Wharf 227, 02110, Boston, United States
- recordsfinder.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Concise and helpful
8 October 2025
Reply from Records Finder
Hi Jeffrey,
Thank you for taking the time to give us a review. We're happy you're pleased with the report you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Anne was very helpful and took care of…
Anne was very helpful and took care of my request.
8 October 2025
Reply from Records Finder
Hi Donnie,
We're happy you're pleased with the assistance you received from Anne. We'll ensure she reads your feedback; this will make her day. Have a great rest of the week, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Shyama,
Thank you for your 5-star review. We’re pleased to hear that the refund process was smooth and met your expectations. Providing a seamless experience is a priority for us. If you have any further questions or need additional assistance, please don’t hesitate to reach out — we’re always here to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Robert,
Thank you for your kind 5-star review. We’re pleased to know that you found our service both pleasant and helpful. Your feedback is sincerely appreciated, and we remain at your service should you need any further assistance.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I like to the service on the phone with…
I like to the service on the phone with the customer service department, she help me with the situation and resolve the problem nicely and right away
6 October 2025
Reply from Records Finder
Hello Xochitl,
Thank you for your wonderful 5-star review! We're so glad to hear that your experience with our customer service team over the phone was positive. It's great to know that the representative was able to assist you promptly and resolve the issue to your satisfaction.
We truly appreciate your feedback and are always here if you need any further support.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Ana,
Thank you for your kind words. We're happy you're pleased with the prompt assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Great quick service
5 October 2025
Reply from Records Finder
Hi Abdul,
Thank you for your positive feedback. We're glad you appreciated our fast and efficient service. If you require any additional assistance, please don't hesitate to contact us.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Maria was very professional and helpful…
Maria was very professional and helpful with my inquiry. She resolved my concerns quickly. Thanks Maria!
4 October 2025
Reply from Records Finder
Hi Wally,
Thank you for your feedback. We’re glad Maria could assist you professionally and resolve your concerns promptly. We’ll be sure to share your thanks with her! If you need any further assistance, please don’t hesitate to reach out.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Good attitude and polite conversation…
Good attitude and polite conversation with her and very helpful
4 October 2025
Reply from Records Finder
Hi Elinora,
Thank you for your feedback. We're happy that our team member was courteous, positive, and helpful during your interaction. We appreciate your support and are here to assist whenever you need it.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I paid for a one time car record
I paid for a one time car record, then one week later got charged for a monthly subscription. If you buy, make sure you’re not automatically looped into a recurring payment.
Customer service was fast, nice, and helpful though, and got I was able to get refunded for the monthly subscription.
26 September 2025
Reply from Records Finder
Hi Alex,
Thank you for your feedback. We apologize for the unexpected subscription charge after your one-time purchase and appreciate you letting us know.
We’re glad our customer service team was able to help you quickly and that you received a refund. Please do not hesitate to contact us if you require any additional assistance.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Quick finding of a relative.
30 September 2025
Reply from Records Finder
Hello Ben,
Thank you for your kind 5-star review. We're very pleased to hear that we were able to assist you in quickly locating your relative. If you need any further help or support in the future, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Alex,
Thank you for your 5-star review. We're delighted to hear that you were satisfied with our service. Providing excellent support is always our goal, and we truly appreciate your feedback. Please don’t hesitate to reach out if we can assist you further.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
My customer service lady was great
2 October 2025
Reply from Records Finder
Hello Joe,
Thank you so much for the 5-star review! We're thrilled to hear that you had a great experience with our customer service team. We'll be sure to pass your kind words along. If there's anything else we can help with, we're always here for you!
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
useful information
I got the information needed before buying my car, I research a few cars very easy, after a few days I cancelled my subscription in less than 2 minutes with a phone call. customer service was very helpful. Thank you RECORDS FINDER
1 October 2025
Reply from Records Finder
Hi Eva,
Thank you for your 5-star review! We're pleased you found our platform helpful for researching cars and that the cancellation process was quick and easy. We appreciate your business!
Best,
Jen
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Great customer service.
1 October 2025
Reply from Records Finder
Hello Charity,
Thank you for your 5-star review. We're pleased to hear you had a positive experience with our customer service. Your feedback is greatly appreciated, and we’re always here to assist you whenever needed.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Barry,
Thank you for your 5-star rating. We're glad to hear that our representative was patient and helped you gain a clear understanding. Your feedback is truly appreciated, and we're always here should you need further assistance.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
It didn’t work
It didn’t work, I tried getting information for the current owners car and it never showed who the current owner was. It was a waste of time and money. I’m only giving 2 stars because the customer service rep gave me a refund. You’re also given a long explanation over and over again why you got charged or why you can’t get refunds. There’s no where online to cancel a subscription but the website has no problem of automatically billing you. Then you have to get transferred to another department that doesn’t even 100% know you’re calling for recordsfinder.com to cancel your billing information.
1 October 2025
Reply from Records Finder
Hello Jenn,
Thank you for your feedback. We're very sorry to hear about your experience and understand your frustration. While our service may not have provided the specific information you were seeking, we appreciate you giving our customer support team the opportunity to assist.
We’d like to assure you that your subscription has been fully canceled, no additional charges will be made, the $24.95 has been successfully refunded, and your account has been permanently removed from our system. We’re also actively reviewing your comments about the cancellation process and communication flow to help improve clarity and ease for future users.
If you have any remaining concerns or need further assistance, please don’t hesitate to reach out. We truly appreciate your feedback, as it helps us improve.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Customer service rep was extremely…
Customer service rep was extremely knowledgeable and very helpful. Give her a raise!
1 October 2025
Reply from Records Finder
Hello Carol,
Thank you for your kind review and 5-star review. We are delighted to hear that our customer service representative provided you with knowledgeable and helpful support. Your recognition means a great deal to us, and we will be sure to pass along your feedback to the team.
Should you require any further assistance, please do not hesitate to reach out. We’re always here to help.
Have a goof one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Saul,
Thank you for your kind words. We're happy you're pleased with the assistance you received from Daniel. We'll ensure he reads your feedback; this will make his day. Have a great week, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Scant information obtained
Scant information obtained; less than what I already had dug up on my own. Waste of time and money. They also failed to disenroll me when requested the same day and my credit card got charged 24.95. Now they are saying they refunded it, wait 5-6 days. Give me little service, take more money.
29 September 2025
Reply from Records Finder
Hi Kai,
We're genuinely sorry to hear about your disappointing experience. It’s clear we fell short of your expectations, and we appreciate you taking the time to share your feedback.
We aim to provide valuable, accurate information and a seamless cancellation process. We're sorry to hear this wasn’t your experience, and we understand your frustration regarding the delay in processing your refund.
Please rest assured that the $24.95 refund has been issued, and while bank processing times are unfortunately out of our control, it should reflect in your account within the stated 3–5 business days.
Again, we apologize for the inconvenience and appreciate the opportunity to improve.
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
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